Caesars Cashiers

Is it me? Or is this just a part of the game?

My major complaint is with the cashier personnel. After sporadic visits to Vegas over the years, my wife and I are thinking of taking up gambling as a hobby (retirement, you know). One service that was touted on Caesar loyalty program, was a credit program which struck me as convenient, avoiding the risk of carrying a bunch of cash in my pocket. So, I signed-up on-line. The web site promised that I would either be called or sent an email if I was approved. They never did email or call. After waiting several days, I called them, and learned that I had been pre-approved. I asked why I had not been notified, and was told, "we don't do that."


Ok, so after I arrived, I had been told to go to the cashier cage to finalize the credit line. I let the attendant know that I was new to this and asked that he explain how it worked. He looked at me like I had asked how to tie my shoes. In a gruff tone of voice, he said to ask at the tables. I asked how I would play the video poker machine. He rolled his eyes and said to ask at the cashier. Then in another obnoxious tone of voice, "do you want a ticket to play the machines or not?" Me, "well not right this minute, can I look around and come back a little later?" Cashier, dismissively, "yes." Admittedly, his rudeness was more tone of voice, and general attitude that said, "you are annoying me."


A half hour or so later, I found the video poker machines that my friend had recommended, and decided to begin the gambling. I went back to the cashier's cage, and a different clerk served me. I asked for a ticket to play the machines on my credit account. The clerk told me that she did know what I was talking about. I explained that when I had signed up for credit, the gentleman to her left had advised to get a ticket from the cashier to play the video poker machines. That seemed to cue her on what I was asking for, and she asked how much I wanted. I replied, "well three hundred sounds like it should get me started." She replied, again in a most obnoxious voice, "the minimum is $500." Me, "ok then make it $500. I am new at this and don't know the rules." (And to myself I thought, "and no one is willing to tell me the rules.") So, she printed a $500 ticket. At the end of the transaction I asked how I should have phrased the question. She replied, again with a tone of voice that suggesting that I was asking how to tie my shoes, "you should ask for a marker." Well silly me for not knowing that.


I haven't yet gotten to the obnoxiousness cashier champion. A couple of days later I reached platinum status. The primary advantage of the upper tiers are shorter lines for pretty much everything. A thousand dollar a night suite buys you absolutely nothing, but diamond status buys you the shortest lines. Platinum status buys you slightly shorter lines. In any event, I had some chips to cash in and was happy I was in the platinum line which was much shorter than the "other" line (yes, they have indeed branded most their customers as "other," but I digress). A cashier saw me and yelled from 30 feet away, are you a diamond? I proudly flashed my platinum card, and obnoxious champion yelled, as if she was a terrible parent disciplining her disobedient child, "get out of that line and get over in the other line where you belong"--right in front of about 30 people. I had had enough. I don't spend money to be humiliated by the staff--especially when the staff member is in the wrong. I didn't get in the "other" line. Instead, I went to find a management employee, walked him to the sign that said platinum, and asked him if I was imagining things. He agreed that I was correct and introduced me to the cashier supervisor. I explained the situation. When I took a step back to point at the rude cashier, the supervisor replied that she knew who it was. The supervisor told me that the cashier for the highest tier level, "seven stars," would help me as soon as he finished with the customer that he was handling. Coincidentally, the seven stars customer, who had heard the story, was kind enough to share that he had also been forced to complain about the same cashier for rude behavior a couple of minutes prior to me.


I have three data points that would result in termination (maybe I was a bit tough when I was in business) in any other business:


1. My complaint.

2. The seven stars customer who was also forced to complain.

3. The supervisor's knowledge of who I was referring to before I identified the offender.


However, the offensive employee was back in the booth the next day. I must be honest, the consistent obnoxious attitude of the cashier personnel substantially subtracted from my satisfaction with Caesars, and might result in my switching to MLife

 

Wow - I am sorry you had such a terrible time.
I have never had a rude cashier at Caesar's. I
have both credit lines and check cashing there and
have used one of the other on several occasions both
when it was quiet and when it was crammed with people.
They have always been nice and courteous. Are you talking
about the ones at the cage in Caesar's proper? Just curious.

I guess I've been lucky there - been going for years and have
always been treated well. Started at Gold and worked my way
up and still never a problem with anyone there being rude to me.

That sounds like a bad time for sure.

 

Yes the main cashier cage at Caesars. The clerks in the high limit room were polite. And one reason I got the credit is because my wife and I were walking through the Venitian a couple of months ago, we saw the credit desk, and ask how to set it up. They were very friendly, and helpful. Just the opposite of what I encountered at Caesars.

 

Welcome to VMB! Hopefully things will be better in the future at the cage. Which version of video poker were you playing?

 

Hey, you're not supposed to welcome Newbs like that. They are supposed to write their posts in the "Newb" section, don't you know !

Seriously, welcome to the board. Hope your stay is comfortable.

 

same here
i can't remember any bad experience with the Caesars cashiers
and Caesars has been my home base casino for several years

 

I've seen this at CP specifically, maybe it's a certain person or couple of people who spread the negative energy to everyone else they are working with, which explains why it's hit or miss. Last time I stayed at CP, I decided I would never stay or play there again (poker being the exception of course!)...

Had the grumpball old man who was telling me I gave him my chips incorrectly (way to kill the buzz of just turning $200 into $2000 at the craps table!)... It was 3 purple chips and 5 black chips, in a short pile in 'random' order (just pulled them out of my pocket). It wasn't like I brought him 50+ chips of four different denominations, etc. But he was telling me if I don't group the like-chips together he just won't cash them next time (I'd like to see that happen). I'm a pretty easy going person who doesn't make a habit of complaining, but the buzz kill of what should have been a magical moment for their client should have gotten this guy canned. I wonder if it's the same gem of a cashier you got to experience.

 

This is the type of shit that sent me to MLife. I had several nasty cashier "incidents" the last time we stayed at CP. That and a few bad meals throughout the property (literal food poisoning) cured me of that place. Plus, the rooms there nowadays are outrageously over priced. The Wynn, MLife properties, downtown, off strip, plenty of other places to lose my money.

 

You certainly got a rude awakening... I'm not sure what distinguishes Caesars' credit line program from the others, but just a FYI, the other CET casinos will allow you to open a CL as well. Hopefully, things will go smoother once you get more familiar with the nuances of the marker/CL process...

 

I didn't have so much a rude cashier but was astounded that you can only redeem $3 in coin at any given time. I had saved all my coin and was going to do a last spin on a high limit machine on the last day. Well I cashed in $9 and brought all my quarters home with me.

 

Man that's nuts. Do they have slots that take coins? Any machines that aren't TITO?

 

I was playing Jacks or Better accross from the cage, in front of the bathrooms. My buddy kept touting video poker, but it just sucked my money (maybe I don't know the strategy well enough. On the other hand, I have BJ Strategy cold, and can play for hours.... Listening to people who don't know the math telling me that surrendering is not really playing. And that you should never split nines against a two--18 is a good hand. I just sat there making $30 an hour for 7 hours non-stop one day. All for 200 Tier Points, and $270 (I know that winning is luck, don't worry).

 

I never had a 'good' experience at Caesars. I am a CZR customer (diamond) and play/stay at their other properties in LV but I won't have anything to do with Caesars. Unlike the other properties, they just have lousy personnel.
When I left the working world (about 5 years ago) it had gotten so bad to hire quality people. It got to the point that if you could find someone responsible enough to be there, and come on time, and competent enough to do the job, their job was safe. Showing up was all that was required...that's a low bar and a sad commentary on society. A year after I realized that fact I sold my business and retired early. So glad I did.
Staff at Harrah's is really nice. Staff at Rio isn't much better than Caesars.

 

if they didn't take my quarters that I got out of their machine, there would be an unpleasant scene.

 

Nope. I had amassed about $20 in coin and the cashier would only take $3. My husband cashed in another $3 and I turned in the last of my nickels and pennies.

 

Which VP are you playing?

 

I do not understand why it is so difficult to take a few thousand in cash. It is no different than taking $80 in cash.

ATMs are really easy. Get $1000 and pay a $6 service charge. No paperwork. No questions. Easy stuff.

Help me understand.

 

If BJ is what you know and are comfortable with then BJ is what you should play. Video poker does have a strategy that is best practiced at home prior to putting your money behind it at the casino. A $40 training program will pay for itself in your first time out. Video poker is a lot of fun and is a nice solitary way to enjoy your time in the casino. Like any game, even BJ with counting cards, you can have a night where the cards just suck the money right out of your pocket. I once played BJ waiting for a friend...$100 buy-in, $10/hand...I lost 10 hands straight. "Really?" That's all I could say.

 

Nostresshere, a $1000 might not last long at a $100 a hand. See Smerrian's post immediately after yours. I would usually buy-in for $1000 at a $25 table and for $3000 at a $100 table.

 

smerrian, I was trying video poker because I was trying to accumulate tier credits to get to diamond. Like I mentioned above 7 hours at the $25 blackjack table got me 200 points. I could do diamond in a day on the video poker machines in less time. But I would run out of money.