Don’t use the check in kiosks at CET, and general service conditions

Basically just repeated over and over again that it didn’t matter if we stayed there on that date it was only available at a certain time, we shouldn’t have checked in at the kiosk.

 

I feel the poor service levels are more a function of corporate cost cutting than the reasons you cite above. Do more with less is the mantra today.

Speaking of CET, they just rejected the Eldorado offer as being inadequate. How much cost savings can be had when there’s no meat on the bone?

 

My cousin had an offer for 200 free play or 200 macy’s Gift card at flamingo. When we went to go pick it up, he asked for the free play. He was informed that had had to choose before hand, and that his host had picked the macy’s Gift card. 4 guys on a trip, who wants to go to macy’s . They gave him 75 free play and kept the Macy’s card. What a joke

 

This is not really a service issue. CET employees are spending a lot of their time and creating a lot of ill will implementing the strategic policies created by the corporation. I’m sure they would prefer to have the flexibility to “make things right” rather than argue about minutiae with the clients they are supposed to be serving.

It has long been a CET strategy to dangle appealing incentives of all sorts and then make them difficult, cumbersome, and frustrating to redeem. They know that the freebies will get people to book but then some percentage will go unredeemed.

I have made it a personal policy to never start play at CP until I have successfully redeemed my free play or obtained whatever goodies they promised upfront. It is sometimes quite a pain in the ass. Once I had to involve a CP host and National Casino marketing host to redeem free play—and I was forced to go over to Flamingo and see another host there in order to get the chits. This wasted a ton of people’s time. If they really wanted you to have the free play, it would be loaded on your card or in an envelope awaiting you at check in.

 

I find the kiosks have never actually worked for me.

The real issue is they understaff the check-in desks. It's Friday at 6 pm. You should have every station open.

 

And, in re: the check in Kiosks, it's kinda hard to use the $20.00 trick at an electronic kiosk, no?

 

OP: your parents were done wrong, but I dunno why they waited until the last day. And I'd have gone to my host or the TR desk, not the front desk. The front desk employees can't magically give away $200 gift cards.

You'd think the kiosk could be programmed to do something to fix this, though. And the TR file should show (a) what the promo is and (b) that the gift card was never given out, so the host ought to give it to them.

If I were them, I wouldn't go back. That's just egregious.

 

Eh, when you have to wait 30 minutes to check in vs. 30 seconds, you may not care. I don't really care what room I'm in unless my wife is there.

 

Your friend has a bitch at his host, who is a moron for picking Macy's. What is the point of a host if they don't ask you what you want???

 

For that kind of an upgrade, it would be worth the wait for me....

 

CET has definitely cut front desk and TR desk support.

 

Eh, not to me. If I'm in Vegas with the guys for 2-3 nights, the room is just a bed and a bathroom to me. I want 30 more minutes out on the town. To each their own.

 

How rude to call out the machines. They, like Johnnie 5, have feelings too. . They just need more input.

 

Yeah and I can guarantee NFC would have found aWay to get them to make it right

 

Assuming the fine print contained no limitations that would have disqualified me, I’d straight-up threaten legal action.

That may seem bold, excessive, and perhaps a disproportionate amount of trouble for just $200. But in my experience, they’ll comply pretty quickly considering that they have far more to lose than just that $200. At best, they’ll just have to give me the $200 gift card. At worst, they’re looking at additional damages (punitive, compensatory, or otherwise) and a hefty fine for deceptive trade practices if this gets brought to a regulator like the FTC. The companies who try this stuff know this - which is exactly why they’ll take the easy way out every time to keep this quiet, like the cowards they are. You’d be surprised how effective a substantiated, serious-sounding litigation threat can be.

They’re banking on the idea that most people are lazy and/or spineless, and will simply fall victim to this bait and switch. Which, for the most part, is true... and it’s exactly why they do it, because they know they can get away with it.

 

I agree 100% with your comment, it seems like they pull a line from Animal House: “you fu#ked up, you trusted us”.

There was a promotion in Atlantic City this winter regarding a 60% discount when using RC’s, it was poorly written and didn’t really outline the restaurants that participated. It took several calls to figure out how to redeem. It’s hucksterism at its finest.

 

I think this blows. It's almost like a bait and switch. "Hey, we'll give you this promo, but if you use a check in option that WE PROMOTE, you won't get the promo." It should have been highlighted IN the offer if a Kiosk nullifies the promo.

I don't blame the low-level staff for not being able to fix it, but a manager/host should have.

Not impressed. (With them, not you.)

 

I have an interesting firsthand experience with this promo, actually.

I was in Atlantic City in February, and saw this promotion on the Harrah’s website. It said it was running on February 5, 11, and 25. Turns out that when they said “February 5”, they meant “February 4”, because that, like the 11 and 25, is a Monday... and most of the nicer restaurants at Harrah’s AC aren’t even open on Monday. Sneaky (though understandable, to be fair).

How did I find this out? When I went to the Total Rewards desk, I asked them to clarify how the 60% off promo works. They explained it pretty consistently with how it’s written. Then when I asked them to explicitly confirm that it’s valid at Gordon Ramsay Steak, they said “no, because that’s not open on Monday, and that promotion is only valid on Mondays”. I told them that’s incorrect, my screenshot shows that it says it’s valid on February 5th, which is a Tuesday. She runs it up to her manager who can’t do anything, but they gave me a business card for the CET regional head office and told me to email them.

So I did, and wrote an email acting confused. After all, how can a promotion not be exactly what you said it is, right? They actually got back to me very promptly by phone and admitted it was an error, but said they would honour it. They had to manually “admin comp” 60% of my bill at GRS... and I just paid the difference without taxes using RCs.

Had I not confirmed, I’d have gone there and gotten stuck with a $318 bill, with the expectation that I’d have paid much less with RCs. Which, really, part of me thinks they were trying to get people to do.

 

I don’t think The offer was nullified because of how they checked in. The offer for the gift card stipulated that it needed to be picked up in certain time windows on certain days (which is standard). OPs parents waited until the very last day to try to pick it up and had missed those distribution times and couldn’t get the gift card. It had nothing to do with how they checked in, other than the kiosk didn’t tell them they needed to pick up the GC at a certain time and presumably a front desk clerk would have.

 

Man you have a really jaded view of the world. This situation was likely just a screwup on someone’s part by putting down the incorrect date. Mistakes happen, they made it right. Its highly unlikely that they put an orchestrated effort into purposely putting in a incorrect date to dupe people into paying full freight for a meal at a nice restaurant under the assumption they were getting a discount. Corporations can be crappy to deal with, but I think you’re a little overly pessimistic about their intentions.