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What happened to the "cancel reward" option?

Discussion in 'MyVegas' started by da1chifan, Apr 2, 2014.

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  1. da1chifan

    da1chifan High-Roller

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    There used to be a "cancel reward" option in your purchased rewards. Now it is gone. What happened?!
     
  2. Beach Crazy

    Beach Crazy Hostess With the Mostess

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    It was still there 2 weeks ago as I had a couple rewards I didn't get to use and had no problem cancelling them. Very odd. I did notice that there was something about you cannot cancel more than 3 or 6 rewards over a certain time frame but I don't remember what the time frame was. If you have cancelled several rewards that may have something to do with it.
     
  3. da1chifan

    da1chifan High-Roller

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    It is not showing up in my husband's rewards either. He hasn't returned anything and I've only returned 2. I think the limit is 5 every 30 days.
     
  4. NYPoker

    NYPoker Tourist

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    Just used it yesterday morning. You can always call and cancel your reward if it doesn't show back up.
     
  5. sweetcanadian

    sweetcanadian High-Roller

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    I cancelled one the day before yesterday, first time i cancelled and now it is not there for me either.
     
  6. da1chifan

    da1chifan High-Roller

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    I emailed support saying I did not have a "cancel reward" option and needed to return a reward. Being the helpful group of people they are, they proceeded to list the steps for me to cancel the reward myself. I wrote them back saying "I know how to cancel the reward myself, but I do not have the option" and I provided a screen shot for where the cancel is supposed to be... We'll see...
     
  7. da1chifan

    da1chifan High-Roller

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    They refunded my rewards. They didn't mention anything about the fact the cancel reward option is missing though. Hopefully just a temporary glitch.
     
  8. LV2GAMBLE

    LV2GAMBLE Low-Roller

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    Yes, hopefully a temporary glitch. It was great that they added that option and made it much easier to return an unused reward. Hope they bring that back.!!!!
     
    Always seems so far away............
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