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Southwest + Hyatt Points at Mlife

Discussion in 'LV Strip Hotels & Casinos' started by powersof10, Nov 15, 2015.

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  1. powersof10

    powersof10 Tourist

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    In the past I've gotten both Southwest points and Hyatt points for my stays at Mlife hotels. It seems like my last two trips I am only allowed to get one or the other. Anyone know what the policy is on this?
     
  2. JoJoR

    JoJoR High-Roller

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    In 2014 I had a few trips where I earned both Southwest and Hyatt Points. But in 2015 after I had a comped night during one of my trips, I checked my balance and noticed I didn't receive points over at Southwest. I emailed MLife about my points and they mentioned you can only receive either Southwest points OR Hyatt points per stay.
     
    First Trip of 2017
  3. powersof10

    powersof10 Tourist

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    Thanks, that seems to match with my experience. It's also a little shady in that it seems they won't issue any of the points until you follow up with them via email. I have both reward numbers coded to my mlife account and neither time did they ask me to specify upon check-in which I'd like to get credit for.
     
  4. Its Only Money

    Its Only Money Low-Roller

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    I always forget to tie my reservation to my SW rewards account. When I call VIP services to book at MLife can they tie the reservation?
     
    Pool time, hopefully the dice are as hot as August in the desert!!
  5. BigGTMike

    BigGTMike Low-Roller

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    If I ask to tie my reservation to southwest account at the check in are they going to know what I'm talking about or give me a weird look?
     
  6. powersof10

    powersof10 Tourist

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    I always double-check that the southwest and hyatt numbers are on file when I check in and it seems they are used to doing this. I'm sure a call to VIP services can do the same.
     
  7. Its Only Money

    Its Only Money Low-Roller

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    I emailed MLife around 1:15 EST and just got a response saying thy will link my October and June stays as well as my current reservation for December. That was a prompt response and very simple. They did say it may take up to 30 days for things to show up.
     
    Pool time, hopefully the dice are as hot as August in the desert!!
  8. JoJoR

    JoJoR High-Roller

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    Just ask to add your account number at check-in. If you forget, you can email Mlife. I think they will give you credit for a stay up to 12 months after.
     
    First Trip of 2017
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