Southwest + Hyatt Points at Mlife

In the past I've gotten both Southwest points and Hyatt points for my stays at Mlife hotels. It seems like my last two trips I am only allowed to get one or the other. Anyone know what the policy is on this?

 

In 2014 I had a few trips where I earned both Southwest and Hyatt Points. But in 2015 after I had a comped night during one of my trips, I checked my balance and noticed I didn't receive points over at Southwest. I emailed MLife about my points and they mentioned you can only receive either Southwest points OR Hyatt points per stay.

 

Thanks, that seems to match with my experience. It's also a little shady in that it seems they won't issue any of the points until you follow up with them via email. I have both reward numbers coded to my mlife account and neither time did they ask me to specify upon check-in which I'd like to get credit for.

 

I always forget to tie my reservation to my SW rewards account. When I call VIP services to book at MLife can they tie the reservation?

 

If I ask to tie my reservation to southwest account at the check in are they going to know what I'm talking about or give me a weird look?

 

I always double-check that the southwest and hyatt numbers are on file when I check in and it seems they are used to doing this. I'm sure a call to VIP services can do the same.

 

I emailed MLife around 1:15 EST and just got a response saying thy will link my October and June stays as well as my current reservation for December. That was a prompt response and very simple. They did say it may take up to 30 days for things to show up.

 

Just ask to add your account number at check-in. If you forget, you can email Mlife. I think they will give you credit for a stay up to 12 months after.