I currently have a reservation at Harrah's Las Vegas. My host had booked me a Valley Vice Presidential Suite. It had showed up originally in app and online as my reservation. When I went to check in yesterday, I checked the app again and it had downgraded me to a Valley Executive Suite. However, it gave me the option to pay $59 per night to upgrade to a Valley Vice Presidential. I contacted my host. She never changed my reservation. I talked to VIP Check in at Harrah's and they had no explanation for the change in my reservation, just offered to allow me to pay to upgrade. The VIP manager there was no help either, and offered no explanation or complementary upgrade. Is CET really pushing that hard for upgrades that they are downgrading room types to attempt to upsell? I am really not seeing the value in maintaining Seven Stars Elite, or Seven Stars at all if they are going to randomly downgrade reservations just in an attempt to suck more money out of me. I talked to the couple that was sitting with us at the Top 100 dinner, and they had that issue once in the past in Vegas, as well as once in New Orleans. Has anyone else experienced a random downgrade after a room was booked by their host?
One time, but it was a year ago or so. Haven’t contacted the host since then, so I can’t provide any helpful information.
I saw my host at dinner tonight and she brought it up. She said the system did it automatically, but she couldn't get an answer from anyone as to why it did that. She could look and see I wasn't close to being overcomped, so it wasn't that. She was very apologetic. It doesn't really effect my stay, but it's just a very irritating precedent if that's going to be more likely moving forward.
I recall them doing this to my pal @Gaggles a few times recently. It got to the point where he was expecting the downgrade so he switched rooms / casinos ahead of time.
I had a room at PH "upgraded", technically an upgrade, wasn't asked or informed until arrival. Had issues and didn't like the room and ended up downgrading as they had given someone else the room we were supposed to be booked in. Haven't ever had a presidential suite booked or room that that was that limited. New Orleans is perpetually overbooked. Usually safe if the host booked, but even a bigger player will get priority. The system? Is it an AI? Sounds suspicious to me. Maybe they were afraid to say "We bumped you because a higher level player dropped into town last minute and wanted your room."
That is what I would have assumed, but they still had the room available at checkin, if I wanted to pay for the upgrade to it. If it wasn't available, I totally understand that. There's always a bigger fish. It being flagged as available and me being downgraded is what bothers me.
Last NYE, Augustus Fountain View booked but bumped to Palace. Figured it went to 7* or DE as I am D+. One of the NYE tr’’s did mention greasing the clerks palm with $40 and was moved from Octavius to AT. So maybe that’s where my room went. Worked out for the better, proximity to party and brunch. Last August during 10x multiplier, same thing. Lot of higher tiered players there than I, so probably why the downgrade. eta: I just have an executive host, not a “true host”.
I have had this happen to me with suites as well. Drop from a higher level suite to a lower level. It is unfortunately very common.
I've had this exact scenario happen in the past (except I'm 7*) but not recently. It was a busy weekend but I can't quite recall which holiday it was. My play is quite a bit higher now so that's probably why it hasn't happened. I just assumed someone more important than me got the room and I got bumped.
I’m surprised they still gave you the option to upgrade for so little money— isn’t the retail price difference between those suites pretty substantial? I don’t see what the extra $60 per night accomplishes for them other than probably piss you off.
The price difference is probably like $400 per night. Being offered to pay for it at all was just a kick in the teeth. I’m never going to pay Caesars for an upgrade that would have been complementary 4 or so years ago. I am probably one of the higher end players for Flamingo/Linq/Harrahs. I’m sure there are a few above me, but I did 1.3m TC last year and don’t think I had any multipliers or bonuses outside of the daily 10k bonus for 5k. Looking at the group that was there at dinner, I didn’t see many of them playing over $5 a spin on slots, and I couldn’t remember any of them being in a high limit room with me for more than a half hour. Insult to injury, my freeplay was absolutely dogshit luck. Cashed out 2% conversion.
I can't say for sure in Vegas but at other CET locations they do a 'review' of the suites that are booked by hosts and re-order them based on level of players. My host(s) at a few properties have booked me into Jr Suites (at my request, I don't need a big baller suite locally) almost 100% of the time. My room has been bumped in both directions depending on other players having rooms. I've been bumped into a base room (on my birthday last year was one of those times!) and other times I've walked into the room and went ok its a big baller suite guess they love me! In the end, it was just there were very few big players when I got upgrades and too many bigger than me players when I got downgraded. Comp room type is never guaranteed, and your play 4 years ago might have ranked higher. 20 years ago as a $200-300 BJ player I was treated like a High Roller. These days some places that's a base room level. 1.3M TCs doesn't mean anything. CET is a pure ADT based comp system. A player that just visits once a year and rolls say $5k ADT for 4 nights would only have 80k ADT but they'd likely get precedence on the better room types over many with way more TCs. Also, rumor has it that CET will be migrating to MDV. The current flaw in their system is that they just use ADT and don't consider how much the person is getting comped. If they move to MDV then those big suites will lower your rating and offers.
I kind of like that... I hate getting going in to ask for backend comps or asking for big suites when I am flying solo but feel like if I don't I am leaving stuff on the table. In this case if I take a regular room and don't use backend comps it would increase my future upfront comps? I am good with that
That's how it would work if they were using MDV to start with. So yeah moving forward once things stabilize then yes. Its more likely that it will reduce your future offers as they start using MDV. Just that those maxing out comps and taking the big suites will see a bigger reduction. Unless they rework the offer brackets based on some % of the current ADT brackets.
I’ve never had a day of play where I haven’t earned 25-30k+ tc before any bonus. I play slots. I don’t card in or pick up beverages unless I’m playing. I can ask about my Theo, but my host says I’m rated currently at “undercomped.” While I am local, Caesars is the only chain I keep listed with my California property, so when I do play, it’s high play and I’m usually not booking a room.
So roughly 35 CET gaming days to hit 1.3M? This would put you at like $10k-$15k ADT. In that case, you should be getting those unlisted PH suites and be VERY pissed at getting downgraded.
35 might be high. I had 3 days where I was over 50-60k, but yes. I wouldn’t be pissed if it didn’t seem ridiculous. I also only had 15 nights total in ‘23 at Caesar’s properties, and 4 of those were my Seven Stars Retreat.
30k before bonus's.. DAMN.. That means you are cycling thru $150,000 per day thru machines. If you are playing $50 a spin that is still 3000 spins or 5 hours of of nonstop. I understand why you would expect better treatment for sure
