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Wynncore's "New" and Completely Unnecessary ID Check Policy

Discussion in 'Casino Gaming' started by ahalifko, Apr 17, 2017.

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  1. ahalifko

    ahalifko Tourist

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    This was my latest experience at the Wynn/Encore last Wednesday afternoon.

    It was me, my wife and brother-in-law. As soon as we stepped onto the carpet of the casino floor, were stopped by a slot attendant who asks for all three of our IDs. Not a problem, we completely understand. We are all in our late 20s and we understand it's a highly regulated business. The attendant checks each one carefully, gives us a look over and moves on.

    We make our way to a slot machine where my wife sits down and inserts her money and player's card. The brother-in-law and myself stand behind her to watch. Within 30 seconds, a cocktail server comes by to ask if we want something to drink, we order and she asks for our IDs. Again, not a problem. Were ordering alcohol. I get it.

    Server comes back with drinks and joining her is a different slot attendant. She wants to check our IDs. Ugh. Great. Again, we hand them over, they get studied, we get looked over and she asks if any of us want player's cards. No, we have them already. Thank you though.

    The slot eats the $40 quickly and we move on to the craps table. Same routine. We don't even get up to the rail with our money in hand before we are bombarded by both the pit boss and dealers to check IDs. Again we oblige, it's a new table, they don't know us, we understand.

    We eventually widdle away some of our buy-ins and decide to move on to roulette. The wife is carrying all of our cash but it's all in 50s. Being the ridiculous, superstitious gamblers we are, we go to the cage to change them up to hundreds. What do you know, the cage wants to see all of our IDs. They also inform us that they must scan them through their new "system" to verify they are legit licenses. Apparently there were a couple underage gamblers recently caught playing at the Wynn a couple weeks ago and the whole place is on lockdown mode. Whatever. We give them our IDs. I kid you not, we wait a solid 15 minutes before they all clear and we get our money.

    We finally get to roulette and my wife throws a hundred down on the table to bet on black. Again, ID check time. The dealer looks them over quickly, hands them back, puts our black chip on black and says good luck. Right before he goes to spin the ball, the pit critter comes jogging (yes, jogging) over and tells the dealer to hold on. Guess what? He wants to check our IDs again. Except this time, mine, which cleared at the cage 25 feet behind us, gets held up by their new "system". Apparently, I am coming back in their data base as 55 years old when really I'm 28 (as shown by my DOB on my license). In the meantime, my wife loses the $100, and were not in the best of moods. But now we can't leave. They refuse to give me my ID back until security/surveillance can clear it. WTF?

    We tell the guy we just want to leave and were not interested in playing anymore. I even ask to be kicked out of the casino. I don't care at this point. My wife was the only one technically wagering anything anyway. We stand there for another 15 minutes while this goes on. The dealer starts telling us the same story the cage shared and apologizes for having to jump through all these hoops. You could tell he wasn't too happy about this new process. He even tries asking the PB to give the ID back to me because we just want to go and he says unfortunately he can't and that he has to follow policy.

    By the time I got my ID back, I was pissed. I am so done with Wynncore at this point, I don't think I'll ever be back. I know they're not going to miss my $25 hand average, but it's just bad business. I get being careful. But at what cost? If they do this to everybody, including the bigger money players, I don't see anybody putting up with it for long before taking their money elsewhere. I mean they already messed up with the 2x odds at their craps tables. Now they're treating the rest of the casino like Nazi Germany.

    Anyone have similar experiences?
     
    Last edited: Apr 17, 2017
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  2. tycoon

    tycoon Tourist

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    Never seen a Vegas casino that strict. But I'll tell you what, my short temper would have been pissed if they would not return my ID when asked.

    My local casino scans your ID into a computer too. Which I hate with a passion but the other choice is to drive 1-3 hours to another casino. So I put up with it. They never steal it from me though or walk away with it.
     
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  3. VegasDave

    VegasDave Addicted

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    Are they even allowed to hold an ID when you ask for it back? Thought I read confiscation of ID is prohibited?
     
  4. ahalifko

    ahalifko Tourist

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    Exactly. At first I was confused which then shortly after turned to anger. We played everywhere on the Strip last week except the south end and never ran into this.

    I'm not sure. I would assume not. I'm usually very accommodating and patient. Most times I volunteer my ID to be checked when I buy in at tables. I always hand them my player's card, ID and money. I've never once had this happen to me, even when I turned 21 in Vegas years ago.
     
  5. WHU66

    WHU66 High-Roller

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    Not sure you can say 'completely unjustified' in your title. They must have a reason. It sounds like they are running scared on some sort of warning regarding their licence and will be extra vigilant for a short period.

    That doesn't excuse how they dealt with you individually but I'm fairly sure none of the staff wanted to cause upset, this is a dictat from above. I wouldn't discount the place on one poor experience, see how they are if you return.....
     
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  6. nostresshere

    nostresshere Mr. Anti Debit Card

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    As to holding your ID when there is some concern it may be fake.

    They may be obliged by law to confiscate any fake ID. I have no idea, but thinking that is possible.

    Of course, it was not fake, but at that point they had a reasonable belief it was.

    That series of hassles would be enough for me to leave.
     
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  7. ahalifko

    ahalifko Tourist

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    I hear you. It just left a bad taste in my mouth. Especially since I can gamble anywhere else in Vegas and not have to deal with it. I felt bad for the dealer though. It looked like I wasn't the first person he'd seen recently that ran into issues. I suggested they should at least have it where if you're cleared once (like I was at the cage), you're cleared throughout the entire casino so they're not going through the whole call upstairs and verify you process every time. I like to bounce around from table to table sometimes. Since I obviously can't do that at the Wynn/Encore without being held up for 15 minutes every time I want to gamble, I'll just go somewhere else. In this situation, it was like that last PB didn't want me to leave. Like he had caught me or something.
     
  8. letsgotovegas

    letsgotovegas VIP Whale

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    I either read this somewhere, saw it happen, or dreamed it.....who knows? I'm old and my memory sucks.

    Young looking people were asked for ID. They were then asked to go to the security desk where they were issued wristbands indicating they were over 21 and their ID had been checked. For some reason the Palms casino comes along with this memory.

    Perhaps someone at Wynn would realize the wisdom of this type of procedure. Or maybe someone could share the idea with them.
     
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  9. TedCheddy

    TedCheddy Low-Roller

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    After the third ID request I would have been asking them to give me a f*cking wrist band or hand stamp.
     
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  10. smartone

    smartone VIP Whale

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    I've had similar experiences when I've been with one or more of our kids who are between 22-29. This is a Lake Tahoe, but the places are still large enough that each section needs to "do their thing". It's a pain for sure, I even asked if they have a wristband or something that can be dealt with at the cage, but they said no and my daughter was getting pissed at me for pushing back, so I dropped it.

    Best I can say is there will come a day (I'm 58) when you'll wish people thought you might be underage... maybe.
     
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  11. eaglejohn

    eaglejohn VIP Whale

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    would be easy to give someone else your wristband

    I am 68 and was refused beer purchase at my Sav A Lot food store because I left my wallet and ID home. Got someone in line behind me to buy it for me. Wish it make me feel 17 again, but it didn't LOL
     
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  12. dmr

    dmr Registered Abuser

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    This sounds strange. Are they carding everyone or just those who look young?

    The last few times at the D I noticed they were stopping younger looking people at the door and carding them.
     
  13. NCAAHoops

    NCAAHoops High-Roller

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    That is a crazy story. I cannot believe how much they reviewed your ID. I may of had to call LVPD for ID theft
     
  14. tringlomane

    tringlomane STP Addicted Beer Snob

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    Takes a handful of players to make up fines that can push $100,000. And as for high rollers, I'm sure the employees will remember them much faster to avoid unnecessarily check their IDs.

    Those scanning machines do suck sometimes though. A couple of times, I was wondering if they weren't going to let me into my local casino because the ID wasn't scanning right. It didn't take 15 minutes for me though, more like five. They are finally starting to card me less at age 37, and like smartone said, you'll eventually miss it!

    I don't think I got carded in 2011 in Vegas, but now I half expect it when I order alcohol with a bartender who doesn't recognize me.
     
  15. nostresshere

    nostresshere Mr. Anti Debit Card

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    Yea, title was a bit overboard - just like the constant ID checking was overboard.

    No idea how much you might look like underage. Or dressed like a youngster, or maybe even not appropriate for Wynn. Or a bit on the tipsy side. Or the casino is just really, really nervous right now.

    Again, none of us were there, so we can not know how it went down.
     
  16. C0usineddie

    C0usineddie VIP Whale

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    Many casinos you can go to the security booth and get a wrist band to prevent this.
     
  17. letsgotovegas

    letsgotovegas VIP Whale

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    Those Tyvek wristbands are pretty hard to get off without destroying them. But I guess you could cut one off and tape it back on.

    Funny story about you trying to buy beer! Thanks for sharing it with us. I, for one, got a chuckle out of this!
     
  18. leo21

    leo21 VIP Whale

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    Makes me wonder if they got busted and the violation didn't hit the news.
     
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  19. vegasdev

    vegasdev VIP Whale

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    wristbands
     
  20. irishdave

    irishdave VIP Whale

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    Wow, lucky he didn't get busted for making a straw purchase for a minor!!
     
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