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Wynn showing an amount on comped room?

Discussion in 'LV Strip Hotels' started by lesleyy, Sep 14, 2021.

  1. lesleyy

    lesleyy Tourist

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    I used the MATCH2 offer back in July and booked comped room for late September. However, when I went to check my reservation right now, it says I owe $790 for that reservation?
    Anyone else?
     
  2. ReTriggerMe

    ReTriggerMe VIP Whale

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    Others reported similar with MATCH1. One VMBer called, got an uninformed reservationist, and lost the Comp by trying to cancel, rebook

    Don't panic, likely a glitch.

    Do you still have the confirmation email they sent you when you booked? The original offer email?
     
    Starting the Holidays Right
    It's been 39 months!
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  3. mhetrick

    mhetrick Low-Roller

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    I booked the REGAL2 offer a couple weeks ago and checked my reservation tonight and there was a cost also. Called into Reservations and they verified that it was COMP'd. Resort fees optional. Think it's just a glitch in their reservation system online that shows the prices.
     
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  4. midliferetired

    midliferetired High-Roller

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    If you want the email, there is a send button to send it again on the page where you see the (incorrect) amounts. Lower right “Resend Confirmation Email” section. It should be the original email with the expected comp amount.
     
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  5. lesleyy

    lesleyy Tourist

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    I have the confirmation email from back when I initially booked it that says comped room.
    Thanks for the info, I tried searching through previous posts.. but just so many haha.
    Thank you!
     
  6. cjcjcj

    cjcjcj VIP Whale

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    Yes this is a glitch with the booking system. Out of 3 comp stays only once at check-in has the offer not correctly applied, but a quick 2 minute call to marketing got it figured out. Just save your confirmations and offer and it will be fine.
     
    One more time in 2021