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Wynn Players Club Experience

Discussion in 'Comps' started by Daljewels, Dec 4, 2018.

  1. Daljewels

    Daljewels Newbie

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    Went to Wynn last night to see Le Reve with DH. The plan was to go early and get a players card and play slots for an hour or so. Went to players desk got my card and than DH gave them his ID to get his players card. Little background DH has a state ID from the DMV instead of driver liscense due to being legally blind he uses this ID to fly etc. (his ID has on it that he is legally blind and a veteran). The guy at the desk says he has trouble scanning it and calls another employee and she comes over takes his ID. I sit down at a slot machine nearby a few minutes later DH comes over and says they can’t give him a card and they made a copy of my card to use. I stopped playing (didn’t feel like playing after this experience) and we walked around before the show. The more I think about the more it makes me mad. After the show I really wanted to go to another red players desk to discuss this situation. DH asked me not to he just wants to go back to our hotel. Not sure what I should of done, if anything. At this point neither of us wants to play at Wynn’s due to the treatment and maybe I should just let it go. I know it bothered my husband and brought down what would have been a nice evening. Not sure if I’m overreacting. I guess I just would like Wynn’s to know so that if they have an issue with state ids with their players club that they resolve that issue. So other players with disabilities that use state IDs will not be turned away from the players club.
     
  2. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    I would have at least asked why. Sometimes employees are unfamiliar with "different" situations and it's easier for them to "just say no". It might have been an opportunity for them to learn something new and maybe you might have gotten a little "something".
     
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  3. KellyLovesVegas

    KellyLovesVegas certified personal trainer/retired space nerd

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    I would definitely send an email describing your experience to the Wynn Red Card folks. I certainly hope it was not their intent to discriminate against those who are unable to drive (and thus hold a state ID instead of a Driver's License) due to medical disability, though that was the result.

    Or if you're on Twitter you might try posting your experience there.

    Please, let us know the outcome.
     
    Another Las Vegas New Year's Eve!
  4. Chuck2009x

    Chuck2009x VIP Whale

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    The employees didn't know what to do, that's poor training. Seems like that time of day, they should have been able to get help.

    I agree with @KellyLovesVegas , it's worth contacting them. Email would be best, because you could lay out what happened like in the first half of your post, and I think there's a better chance they would throw you a comp via email. Unfortunately, when I logged in, I didn't see an email address, just a phone number.
    (866) 770-7551

    It's worth a call if you decide want to go back. They have to have a process for that situation, and you need to know what it is.
     
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  5. easy_money

    easy_money High-Roller

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  6. ardee

    ardee VIP Whale

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    I'm sorry for what you and your husband went through, @Daljewels. It may have been a problem with an employee trying to be overly cautious or even poorly trained.
    I have a state issued ID myself (since 2000), formerly in MA and now in CA, due to left eye vision problems (from viral intra-ocular neuritis).
    Point being, I've never had a problem with applying for a players card in any casino in Las Vegas dating back to 2003.
    I'd say you should consider emailing or giving a call to the Red Card players desk at Wynn and ask them what this is all about.
    At the least send customer service an email and tell them you expect a response.
    I'm willing to wager this was at best a misunderstanding of their guidelines and at worst, poor employee training.
    I wish you the best and hope you will report back.
    Many people across the globe apply for and receive Vegas casino players cards with a valid government-issued ID.
    A drivers license is not a requirement.

    *Edited to add I'm not legally blind, I chose to give up driving due to my left eye vision deficit.
     
    Last edited: Dec 4, 2018
    Holiday Trip! Making Merry in Sin City.
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  7. Mnguy763

    Mnguy763 Low-Roller

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    This sounds more like a poorly trained or extremely cautious employee rather than an overall Wynn issue as a whole. I have noticed Wynn to be particularly picky when it comes to ID's as it is the only casino I am without fail ID'ed at tables, but it always has been in a hospitable manner.

    This is more from a legal liability protection and falls under the "better to be safe than sorry" standpoint, and I personally don't fault Wynn or the dealers. In most instances not only can the company be found liable for not following gaming commission laws, but in addition, the dealer or card issuer can be personally at risk of a violation and losing their ability to work in the casino industry. But if you feel you received poor customer service in the course of getting a valid ID verified, I would strongly advocate making the company aware of your unpleasant experience. Being cautious is not an excuse for not having a proper protocol in place to verify a legal ID.

    I always have recommended anyone who has a unique ID situation to invest in a passport. Even if you never use it for international travel, it is a universally accepted and recognized ID that is good for 10 years no matter where you live.
     
    Last edited: Dec 4, 2018
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  8. gambler

    gambler VIP Whale

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    Daljewels, I'm sorry to hear about your situation. It surprises me because Wynn is usually very good at customer service. I would definitely contact them and let them know how you were treated so it doesn't happen to you or anyone else again.

    A couple years ago we were at Wynn with my son's girlfriend. She was not carrying her passport for ID (it's not a great source of ID if you are from out of country and need it to get home - too easy to lose). Anyhow, she had a current driver's license from Poland to use as ID and when she went to get a Red Card, Wynn employees pulled out a large book/binder and looked up her Polish ID to make sure it was accurate.

    I find it hard to believe they would have resources to confirm an out of country driver's license yet not have the resources to confirm an in country State ID. I think your husband got a very bad clerk.
     
    Last edited: Dec 4, 2018
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  9. Triple Cash

    Triple Cash Tourist

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    I'm relatively certain this has nothing to do with being disabled, being a veteran, nor being a state ID. I can board 100 percent with poorly trained, as this is more than likely the case. If the ID didn't scan, its probable the employees probably had no idea what to do. They could have, obviously, contacted a supervisor, but I see absolutely no reason why this should have ruined your experience at the Wynn, or anywhere else for that matter.
    Every place i have ever gotten a card at, the slot club attendant has been able to enter the information manually, and i also use an ID vs a drivers license. My ID does not scan into any of them.
    I feel a second trip to the players club booth would have been justified, even if to find out what the malfunction was, rather than feeling mistreated.
     
  10. nostresshere

    nostresshere Mr. Anti Debit Card

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    Sorry for your experience.

    I would NOT make this a discriminatory issue or anything along those lines. The problem is, they could not scan the ID and needed to figure out how to handle it. Period.

    As to using your card - in most cases, that is to your advantage. The play is then higher and the comps are better.

    I do agree that the person working there needs more training.
     
  11. johnvic

    johnvic VIP Whale

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    OP, I'm just adding my support to going back to the red card desk or emailing the Wynn. Wynn is all about customer service, they will want to make it right. This sounds like bad training or an under performing employee, which can happen anywhere,
     
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  12. fraygul

    fraygul Low-Roller

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    From what you wrote, I wouldn't be mad. I've had jobs where I wasn't trained enough and there's an awful lot of different ID cards, so they may not know them all. Also, it's flu season and maybe there wasn't someone to help. It would really fall to how they treated me. They did give an extra copy of yours, which is probably better anyway of you are just dropping by for a little play. And when it comes to judging a casino, or anything really, I don't tend to go by one person, there's new people, grumpy people and just off days. When I ditch a company, it's when I get it over and over.

    That said, you know how you feel and you were there. If you're mad, you are mad, and you may feel better writing to someone to discuss it. If it is an ongoing issue with these types of card, yeah they absolutely need to fix it.

    And remember, you are in Vegas, this is YOUR holiday and one employee or one casino shouldn't put a damper on it. I would try to file it away until you get home and not go back there at least for this trip. There's plenty of other places to be and things to do.. so maybe try to save the mad until you get home. I got furious with a host one trip (different hotel) and it ruined the whole thing. It was silly to do. Looking back I should have held the fury a bit until I got home. I'm still angry about it and my anger is valid but it's freaking Vegas!! (I've also stayed at that casino 7 times since then because it was just that person) Enjoy it while you are there and then flip out when you get home. :D

    Hope the rest of your trip is fabulous!
     
  13. Daljewels

    Daljewels Newbie

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    Thanks for all the comments and advice. I do plan on emailing Wynn about the experience and will report on the reply. We have not dwelled on this experience and have had a great time in Vegas.
     
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  14. AllenAndRossi

    AllenAndRossi Low-Roller

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    I agree with most everyone else that you should contact Wynn about it.

    And while I don't feel they were being discriminatory due to your husband's disability, if there was any chance it could be construed that people who can't have a driver's license due to a disability couldn't get a card at Wynn, the issue will be fixed FAST.

    And while you both approached the desk together, you were playing slots while your husband was dealing with this. And they gave him a copy of your card without verifying that you were ok with that. Giving anybody a copy of someone else's card without the cardholder's permission, no matter how obvious it seems ok to do so, is just another big blunder on the desk's employees part.

    It's ironic that the reason your husband couldn't get a card was due to him having no driver's license because he is legally blind. Because Wynn's founder and former leader is also legally blind.
     
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