1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

Wynn host or book direct for comp offer?

Discussion in 'Comps' started by Retrobabble, Oct 11, 2017.

  1. Retrobabble

    Retrobabble Tourist

    Joined:
    Apr 9, 2016
    Messages:
    98
    Location:
    SF Bay Area
    Trips to Las Vegas:
    14
    Howdy,

    At my last comped stay at Wynn, I didn't make the ADT the host told me I needed. (Which is what happens when you have a budget and no luck! :rolleyes:) Needed about 16-20k for Tower suite for 2 days and ended up with about 12k. I figured, well, okay, no use asking for backend comps on this trip! He was so adamant that I had to make those numbers that I figured he would just chalk me off.

    Then last week, I was surprised to see an email corp offer that is fairly attractive that I want to use for Xmas. Should I book directly or contact my host? This is the first time in years I haven't made the ADT, so I'm uncertain about the correct procedure.

    Thoughts, o hosted ones?
     
    Christmas in Vegas
  2. Flowers

    Flowers VIP Whale

    Joined:
    Mar 29, 2014
    Messages:
    1,497
    Trips to Las Vegas:
    30
    If you have otherwise had a good experience with your host and you think your host could do something special for you then I would book through the host. FWiW, I don't know if 12k means 12k POINTS. If so, 6k points a day over a two day period is NOT bad. If you wanted back end comps then more points are needed but that IMO is not low playing.

    If your host hasn't done anything special for you in the past then I would just go ahead and book the offer on your own. No drama and no host who sounds like he might try and put pressure on you to play more than you want to play.

    I have a great host at Wynncore who always does more for me than the corporate offer, based on my previous play, but if he typically didn't do that I'd go ahead and just book my offers on my own.
     
    Long Celebratory and Solo Trip While Winning Mega More at Encore!!!
    Celebrating 2017 and 2018 w/DBueler and Winning More at Encore!
    • Like Like x 1
    • Agree Agree x 1
  3. Retrobabble

    Retrobabble Tourist

    Joined:
    Apr 9, 2016
    Messages:
    98
    Location:
    SF Bay Area
    Trips to Las Vegas:
    14
    Thanks, @Flowers!

    Yes, 12k did mean 12k points...which is another reason I didn't ask for backend comps the last go-round. Also, I know what you mean, a great host makes you want to book with him or her. Thanks, again.
     
    Last edited: Oct 11, 2017
    Christmas in Vegas
  4. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

    Joined:
    Jul 11, 2010
    Messages:
    7,912
    Location:
    Tennessee
    Trips to Las Vegas:
    50
    My host at Wynn always provides much, much better comps than the corporate offers. My thought, it won't hurt to reach out to your host. They aren't going to do worse than the corporate offer
     
    Stop #2 of my two week bday extravaganza
    Hard Rock Hollywood, Stop #5 on the bday tour!
    • Like Like x 1
  5. Chuck2009x

    Chuck2009x VIP Whale

    Joined:
    Apr 5, 2009
    Messages:
    5,455
    Trips to Las Vegas:
    18
    I appreciate a host who's upfront about requirements but not one who leans on you about it, ESPECIALLY if you know he's highballing you. Can't really tell from your description which side of the fence he fell on, although the fact that you're even asking the question makes it seem like you're a little gunshy.

    If the corp offer is sufficient for you and you think it's a fair value given what you expect to play, I'd just book it without the host.
     
    • Like Like x 1
  6. ardee

    ardee VIP Whale

    Joined:
    Oct 13, 2007
    Messages:
    3,995
    Location:
    SoCal
    Trips to Las Vegas:
    98
    Hi there, Retrobabble. :wave:

    Husband and I have been staying at Wynn on/off for about seven years now.
    First host introduced herself to us about 4-5 years back and the other
    took over when she left. I don't remember exact dates because
    I really wasn't impressed with them.

    As I see it, they never really did much more for us at Wynn that we couldn't
    do for ourselves so we just skipped going through a host and booked the corporate offers.
    Less hassle and bull. ;)

    Forgive me if you already know or do this but you might want to go
    by the host office before checkout and ask if your play rated
    any charges being taken off before the final bill.

    For us, it's better when we play at our comfort level and not toward a
    host's/casino's expectations.
    Everyone's mileage varies, I know. Just my two cents. :peace:
    We love the place so we'll keep going back as long as we maintain
    our bankroll/entertainment budget for Vegas.
     
    Thanksgiving in Vegas!
    Christmas in Vegas!
    • Like Like x 2
  7. Retrobabble

    Retrobabble Tourist

    Joined:
    Apr 9, 2016
    Messages:
    98
    Location:
    SF Bay Area
    Trips to Las Vegas:
    14
    Thanks @UKFanatic, @Chuck2009x, @ardee! Appreciate your insights.

    I think I probably answered my own question by posting in the first place, but thought correctly others might have a point of reference to draw from. I'm not going to reach out to my host -- there were a number of small red flags in terms of keeping his word.. He promised 2 buffet comps and a late checkout originally. When I asked 2 emails later why they weren't on the offer, it was, "you'll get late checkout based on your rate of play". Thanks, Dad. If I clean my room, will you bump up my allowance too? I didn't ask for them, he offered and then rescinded without explanation.

    Ah well. I think he's still new. Not that it makes it right, but eh, I'm 40 miles from Napa, trying to breathe through the smoke and seeing how we can help people left homeless by the fires. In the whole scheme of things, a host trying to get a start in this business and not delivering to 100% satisfaction is very small potatoes indeed. I still had 90% of a nice offer last time, but it'll be easier not having his need to get numbers involved in my play. :ssst:
     
    Christmas in Vegas
    • Like Like x 2
  8. ardee

    ardee VIP Whale

    Joined:
    Oct 13, 2007
    Messages:
    3,995
    Location:
    SoCal
    Trips to Las Vegas:
    98
    It’s interesting how you say you were told of perks up front but they never came through. Very similar situation with us and I’m not about to argue with someone who behaves as if he/she wasn’t the one to make the offer in the first place. :rolleyes2:

    So sorry about what’s going on with the fires in and around Napa.
    Stay safe and we’’re wishing a better outcome for
    you and all going through this terrible situation.
     
    Thanksgiving in Vegas!
    Christmas in Vegas!
    • Like Like x 1
    • Agree Agree x 1
  9. Flowers

    Flowers VIP Whale

    Joined:
    Mar 29, 2014
    Messages:
    1,497
    Trips to Las Vegas:
    30
    OP, There is no right or wrong answer to your initial question but my gut on reading your initial post was that your current host needed some improvements in customer service. With the additional info you provided I feel even more strongly about that. It definitely seems like he could have handled the situation much better.

    I am conscious of my comps and my playing of course but playing with your host's expectations constantly (emphasis) in mind -- which is what might happen if you booked through him again -- I think would be a buzz kill so I feel better that you booked on your own, and, as was mentioned, you can always go to the host office after the fact and ask anyone to look at your play. Who knows, through that process you might wind up finding a better host and it doesn't need to be a seasoned one. My host is young and sometimes has to go up the chain to get approvals for certain comps but he is one of the nicest and most professional people I have met in the industry since I started going to Vegas 26 years ago.

    It is a great property so maybe this is an opportunity to get a host relationship with someone better.
     
    Long Celebratory and Solo Trip While Winning Mega More at Encore!!!
    Celebrating 2017 and 2018 w/DBueler and Winning More at Encore!
    • Like Like x 1
    • Agree Agree x 1