WTF experience at Casino Royale... long rant alert

Went to Vegas for my birthday last weekend and stayed at the Palazzo. I was so disappointed when I found out that the Venetian has removed my favorite old Walking Dead machines but I knew that Casino Royale still had a couple of em so I went there to play. Now I don't usually bother using my card when I play there because let's face it, why would I want to stay at the Best Western, even on a comp, when I'm in Vegas? But at that time I got so sick of these slot attendants coming up to me and bugging me to use my card when I play so I can get $20 cashback and food comps etc etc so I just let them print one out for me and started using it. After about 4-5 hrs (yes I'm a degenerate slot player, pls don't judge me) of alternating between the 2 WD machines and sometimes other machines when they weren't giving me any bonuses, I was losing a lot but having fun talking to these other people playing behind me when a slot attendant or security, not really sure cuz it was 1am already and I've had a couple of rum & cokes, came up to me and asked to see my ID. I'm not from the US so I always had my passport with me so I showed it to her. After checking it out she said I had to go to the players club and show my ID again because they've noticed that I've been putting my card in and out "excessively", her own words. I said I don't understand, that's what you people wanted me to do. Everytime I played here without a card somebody would bug me about it. She said yeah but in the last 40 minutes you've taken your card in and out 28 times. And I was like, so what? Is that illegal? She then said consider this as your last warning. At that point I was already so pissed off because I couldn't really understand what I did wrong so I just cashed out and left. The next day I wanted to use my food comps so I went to the players club desk and that's when I found out that my card was revoked and that I couldn't use the comps that I've accumulated for playing for 5 hrs the night before. I asked to talk to a slot supervisor and the woman at the desk said " Oh you'd have to talk to the person who revoked your card, her name is Kim and she doesn't come in until 11 tonight." Eeh, okaay...so there's no other person that could help me but this Kim who sort of screwed me up in the first place. No. Oh well, since we were leaving today and I couldn't care less about being banned at CR when there are lots nicer properties on the strip that treat customers better anyway I said I'd just let it go. I was talking to a host at the Palazzo before I checked out and I told her about the incident and she was very surprised. I said I wanted to know if there was anything wrong by changing machines often and she said the whole thing was just weird and as long as I'm not letting others play on my card it didn't really matter if I changed machines all the time because that's what most people do anyway and there's nothing illegal about that. So when I got home I decided to call CR anyway to ask what I did wrong and I was referred to this other slot supervisor named Kelly so said there was a note about me in the system so she kinda knew what happened but she put me on hold for a few minutes to review my play. When she came back she said that the Kim person suspects that I was trying to cheat the system by taking my card out when I got a bonus so my wins/ losses wouldn't be recorded. Wooooot? You could do that? And even if I knew about it, why would I bother doing it? Then she said that when she reviewed the log, she could see that I was actually going to different machines, not taking out my card for a few minutes ( allegedly when my machine was bonusing) then putting it back in the same machine afterwards. So she apologized and said they could've done their research better instead of revoking my card right away. Duh! And then she said she'd talk to her boss about reinstating my card and that she's 95% sure it wouldn't be a problem. Uh, I wonder what happened to the other 5%? Whatever, it's not like I'm ever going back to that dump, WD machine or not. I'm just pissed that I lost 800 bucks of my bankroll chasing those damn zombies and got treated like in the process. Sorry for the long rant, just needed to vent. Those zombies are gonna be the death of me UGH.

 

A great rant and sorry to hear what happened. Do they actually forget that we are customers? I am sure this feedback will do the CR more harm than good and that would be justice. Glad you shared, we all need to be thanked for our play not treated like criminals, particularly even when something slightly unusual happens.

 

Sorry to hear about your experience!

I played the slots there a little on our very first trip, but was unimpressed.
Now I just go there for the cheap t-shirt shop at the south entrance and to eat at Outback!

RICHARD

 

Oooh Outback! That's the other reason aside from being bugged by slot attendants why I started using their stupid card. They told me I could use my comps there. Next time I think I'll just pay haha

 

that is down right crazy! hell with damn card if a person is willing to put money in those tight effing machines, why would you want to offend that person. I wouldn't spend another dime there. and I have never heard of anyone being hounded like that to sign up for a card. sometimes at the table games they will ask if they can get you a card, but if you decline, they usually let it go. vegas never runs out of first-timers and tourists. that is how these kinds of places (with lousy customer service and a lousy product) stay alive. only in vegas. I have eaten a lot of places in vegas that were so bad it made me say "never again", but they don't have to rely on repeat customers.

 

I love the Blooming Onion! I sometimes double-down and get one for an app and the other as an entrée!

RICHARD

 

Good, justified rant. Sounds like Kim maybe was bucking for a promotion and was a a little over focused on catching bad guys that didn't exist.

 

Kim just loves abusing the "power" they have given her. She needs to be smacked up the side of the head. There is no reason for that sort of power play.

(If you do decide to write them a letter, try to use paragraphs.)

 

Wow, you weren't kidding about the long rant CR has always worried about giving away too much. I would get entertained watching the pit when big $ players would buy in at the tables and start winning - the pit and certain dealers would become total a-holes to try to run them off.

Now that you received an explanation, I can understand their point, - with a bit of research they certainly could have seen that you were not trying to game their system and just let you play. Besides that would have been one lucky streak you were on if that was their thought process. Again, they were worried about giving away too much.

 

Obviously their initial response was poorly researched and inappropriate however let me play the other side just to be the devil's advocate.

Part of any security operation, including casino security, is to look for things which are unusual and out of place. Humans are generally pretty predictable so when someone walks on the casino floor and starts doing things that are outside of the norm, they generally get the attention of security. Pulling a slot card in and out of machines 28 times in 40 minutes and switching between identical machines with the same game and the same odds is pretty unusual and doesn't make any sense at face value therefore I can see how it would hit their radar. Things that "don't fit" make casino security nervous because new cheats come out all the time and they don't always have the benefit of knowing exactly what they are looking at in advance.

Once again, it sounds like their response is ham handed and they should have spent more time reviewing the situation in the background before confronting you. I'm just trying to give you another way to look at it to understand why you drew attention in the first place.

On the other hand, it's Casino Royale and I'm pretty sure you are dealing with the lower rung of casino personnel at a place like that. I doubt a low rolling joint like that is going to attract the best customer service professionals that money can buy. I wouldn't feel bad about it.

 

And, power hungry Kim does not even start work until 11pm. Prime shift, eh?

 

Ugh. Started getting cross eyed after the second sentence. Please use paragraphs in the future.

 

Possibly?

 

Made me laugh! I love this sh*t. My favorites are people that can't distiguish there, their and they're or your and you're. Did they sleep through 5th grade? But 'spelling police' aside, I loved the OP's rant. It is just the kind of sh*t that makes you hope the place gets closed for rats in the kitchen or something equivalent.

 

Yeah, you mean anyone betting more than table minimums? I've only played craps a couple times there, but I've never had a $300 buy-in so heavily scrutinized in my life...

 

Exactly my point, they could've approached the situation a bit differently instead of making me feel like some sort of scammer right away.I felt humiliated being given a "last warning" in front of others esp since all I was doing was losing my money to those damn zombies.

I was approached 3 times by 3 different slot attendants, each doing their sales talk about 20 cashbacks and comps blah blah if I use a card, before I relented and said yes. I don't really like distractions when I'm playing, did I mention I'm a degen? Even those nice CWs offering free drinks get tiring after a while, when I'm not thirsty.

 

Hey, I did say it was gonna be a long rant in the title. And I don't usually use paragraphs when I rant But you're right. I tried to change it after I posted but for some weird reason it wouldn't let me edit the content.

 

Played there once, got hounded same as the OP to sign up for the cards - did so, lost the $20, lost the 'rebate' $20 - left and have not been back. Kinda smells funky and had no fun there - it's off the list

 

I like to play merry- go- round with the same type of slot machines and that's exactly how I've been playing since I became a Vegas fanatic. I've never had anyone approach me like that AND revoke my card afterwards. As I've said I love the old WD machines and I could play for hours just alternating between them. Pathetic, I know, but hey I think it's fun.

Not sure if you're familiar with WD but it has these random bonuses that make the reels grow and sometimes one machine would be active and keep giving these bonuses while the others would be totally dead so I usually just try to find the one that's active. I guess I should just consider it a good thing they're starting to get rid of these machines and that I wouldn't be playing at the one place where they still have it. Then I probably won't lose so much money on these trips

 

IKR, those damn zombie machines are so freaking tight I'd be lucky if I get a single bonus after running through $100 but they are so fun to play (for me) that I really don't care. Hitting 28 bonuses in a span of 40 mins would've been a dream come true