Why not use host specific to a property?

Lets use MLife as an example and MGM and Monte Carlo.
Why not try obtaining a host at that specific property rather than just one host for them all?

Sure its the same company behind the scenes, but if the host at MGM knows you may stay at Monte Carlo would they maybe entice you with a slightly better comp at the end. Do the hosts have their performance reviews based on the people they bring in?

Sure if your host is providing you with great comps it won't make sense but what if you feel your host is short changing you would it be worth a try?

 

Unless you know something I don't, you don't have a choice at MGM properties. Their hosts are all property-specific, and yes, they want you to do all your play at their property, and yes that's part of their compensation. Have you ever had your MGM Grand host book you at another property?

Not only that, they don't like it if you try to play them off one another, I found that out in no uncertain terms. It's fine to reach out to a host a different property and ask what they can do, but don't try to get two hosts into a bidding war unless you are a huge player.

 

Then lets use CET as the example in this scenario as they do have individual hosts and each host can make arrangements at other properties.

 

The scenario you mentioned in your original post would work for mLife, but you'd be "pissing off" your host at a CET casino, because CET and mLife have different operating schemes.

Hosts at CET get credit for all your play in a specific LOCALE, and with mLife it's PER CASINO.

My host at Caesars Palace gets credit for all my play in any Las Vegas CET property, while my Reno host gets credit for my play at Reno and Tahoe. My Laughlin host gets credit for Laughlin play.

I have separate hosts at Mirage and MGM Grand, and each of them gets credit for my play in "their" casino.

Each host books me for the area/casino that they get "credit" for.

 

MGM also has national marketing and regional hosts that are employees of MGM Resorts.
I have used one numerous times.
The one I used is based in NJ.They have regional marketing hosts and VPs of marketing all over the US.
He encouraged me to play at multiple casinos and reactivated my LOC at Bellagio when I was staying at Aria.
They function just like an on property host but are not onsite.
I really like the fact that there is no property specific agenda when using the regional office.

On the other hand I have questioned whether I always get the max offers.I posted a rant about not getting the invite to last year's NYE party but overall it has been pretty good.

 

Is there a different play expectation between a MGM property specific host and a regional host?

 

OK, I think this came up recently, I don't remember which member it was. I think in that situation, it's just a matter of convenience - if you started out at one CET property and got a host, but now you stay at a different one every time, then there definitely could be some advantages to switching to a home property host.

And we also had some testimony about how CET makes it difficult to switch. In any case, other than convenience, which is important, switching hosts at CET probably isn't going to gain you much advantage comps-wise, except that you can get in face-to-face contact more quickly, which in some situations could definitely make a difference.

The point is valid - I'd rather have a host operating out of the property I'm staying at, or stay at most.

 

No it's all the same.
They all work for the same company.

 

I enjoy having an onsite host. Eg: this past weekend slot tourney at MB. Your host is in attendance. My host reminds me I didn't ask for Stones tickets, but would I like some? Also, so and so's sister didn't arrive in time so they have one extra ticket, did you want to go with them? I have their limo set? and on and on. The MB VIP seating at T-Mobile is great. I just didn't feel like seeing the Stones. Just saying, when you have an onsite host and access to the other hosts at the same event, information gets exchanged, learned. IN ADDITION: My host was at the Mlife desk doing something and I asked her why my point play wasn't showing up, as it was earlier, and she had someone fix it and then asked me if I had any ATM charges she could reimburse..so I gave her 4 ATM slips (I think it's $6.99 each use), so she said Geez, that looks like about $200 in freeplay doesn't it...so she threw me an extra $200 fp..( I was down $4500 at the time).. it helped.

 

Those are definitely the benefits of having an in house host.The last minute tickets,dinners, and invitations are all nice.
I'm not suggesting one is better than the other but that there is an option.
For those players that like to go to multiple casinos a regional host may be a better choice.

 

I've had my MGM host book me at their different properties. I suppose they get credit for that play at that property.

But I agree with most people that I like having a host at the property that I'll be staying at since they have more pull at that property and you can drop their name and get help.

In any event a sure way to piss off your MGM host is for them to book you at "their" property and then you end up going and playing at another MGM property. For example I was staying at Bellagio RFB that my host had set up, and I found myself at Luxor because of a club we were going to. Anyway, I ended up losing $15,000 at Luxor 2 at baccarat. My Bellagio host was not too happy to say the least...

 

Ouch...both for you and the host.

 

I've also been dealing with a Marketing Specialist for MGM (Jersey office) for several years. The deals have always been fabulous. I'm thinking of hooking up with an onsite Host for hotel-specific issues and questions. I don't want to offend my MS though. It would be nice to have someone at the resort to answer questions/set up reservations or shows etc. Anyone have both?

 

Hi Chuck, don't try to contradict here, just want to point out what I know about.
Yes, Mlife hosts are property-specific. But some hosts at Mlife work for more than one casinos in Vegas.
I am not talking about national or regional marketing persons. I am talking about regular hosts in Vegas.
One of my hosts works for both Luxor and Excalibur. She can book my room at either place,
and she gets credit if I play at either of them. But if I play at Bellagio, she doesn't get anything.

 

I have been dealing with the Jersey office also.
Once they set you up for a trip ,you are theirs.
They have booked rooms with or without offers and made dining and show reservations for me.
Another host can probably answer questions about your play but will probably not be overly helpful unless you tell them you want to work within them.
Overall,I feel like you.
They have done a pretty good job for me adding on to corporate offers and reserving my room,shows,and dinners.
I do sometimes miss knowing I can call my host at the property and have him help me out.

 

Interesting info. I hadn't seen anything about the National reps before - those of you who use them - do you think you got hooked up with them via playing in Atlantic City?

And I can see where Luxor and Excal might share hosts.