A little rant/vent on a recent tiff with our on call IT. Last weekend one of the ER nurses called me to say she was locked in a chart (electronic). She could not chart on that particular patient or any patient. She closed out all her windows, shut down restarted etc. She kept getting an error message that said she had to exit the flowsheet. We discussed all her attempts to correct it and couldn't figure it out. After hours staff has to go through the Nursing Supervisor (me) for approval to call IT. I gave her the go ahead. It was the beginning of my shift and I was walking through units running errands etc. Next thing I know Peter called (names have been changed to protect the guilty). Peter said he got a call from Mary in the ER about the Meditech issue. Peter said he was not on call Robin was. But Robin was at a football game. He spoke with her about the issue -- these were his words Robin said that the flowsheet error was some thing that Anyone should be able to handle and that I needed to sit down with her at the computer and fix it. I was so po'd I had to get off the phone fast before I dropped about 1000 4 letter words that would probably cost me my job. I told him I was not an IT person but Thank you so much for all your help - goodbye. I hung up the phone. Made my way to the ER in just a couple of minutes. While in the ER there is a phone call for Mary - it's Peter. She takes the call and motions me over. Puts the call on Speaker phone. He Says Valgal the nursing supervisor is too inconvenienced to go help you. I lean over the phone and say Peter that is not true I'm here right now. He did some back stepping then. Told Mary he would escalate the call up a level to the company Meditech person. -- I guess because Robin the on call person was at a football game. Issue got resolved but really pissed me off. We had outsourced our off hours Help Desk for over a year. Then they took it back -- with a flyer of a person pulling their hair out - and wording that said You spoke and we listened. Help shouldn't look like this. I'd rather go back to speaking to the offsite Help Desk people -- they always sounded stoned but at least they were nice. Then two nights ago. Spectrum - our internet provided and phones etc. went down. We lost our electronic charting. I had to call the Operator to notify IT -- oh what joy - Peter is on. IT is supposed to communicate with me about what is going on. He only talked to the operator - he wouldn't talk to me. It took 2 hours for Spectrum to come back on and the hospital electronic charting to be restored and I didn't speak to IT one time. I have it on good authority the IT people are always trashing the nurses for being lazy and stupid. My son is the top IT security officer at a bank. I am going to see him Saturday - he's BBQing for my birthday. I'm going to walk up and slap him in the back of the head -- just for good measure. -- I love my son but he is a smart ass and I'm sure he has pissed off a few people at the bank.