My Bil is new to hosts. When he complained it was his second time with the host. I asked him are you sure you played close to how you played the last time? He claimed he did. He also told this to mgt. and mgt told him they are sorry that he is not happy with the host but also stated that the host in question is highly regarded by her clients and by mgt. as being fair and upfront. I mentioned to my Bil that he should have been more polite when talking to mgt about their employees because the new host he requested never contacted him back.