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What's it like having a host?

Discussion in 'Comps' started by Bluegrass527, Nov 29, 2019.

  1. ffejry

    ffejry #1 Bears Fan

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    I like hosts. When I am invited to parties (baby showers, engagement parties, milestone birthdays, etc), the host always offers me beer. And beer. And beer. And free food! Treat your hosts well.
     
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  2. vegas30326

    vegas30326 Well-Known Member

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    .......
     
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  3. Stinkfinger

    Stinkfinger Tourist

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    If you followed Ffejry’s trip reports you’d know he is a low roller(like myself) who chases deals and freeplays. He was joking that some of us will never get hosts. When I saw his post I laughed because like many of us he has no business being on this thread but we read it anyway to see how the other half lives. Think of it as an inside VMB joke.
     
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  4. ffejry

    ffejry #1 Bears Fan

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    Thank you!
     
  5. shokhead

    shokhead No big spender unless eating drinking having fun!

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    So if one sends their host an e-mail and says I'd like this hotel and this room on these dates then they will look at all your offers and get you what you asked for if possible and include your best promotion/offer?
     
    Fury vs Wilder 2
  6. vegas30326

    vegas30326 Well-Known Member

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    .......
     
    Last edited: Nov 30, 2019
  7. Sparky4

    Sparky4 High-Roller

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    I came home from work one day about 5 years ago and hubby played a message on the answering machine from a lady who said she was his host and to let her know when he was coming out next and she’d get everything scheduled. Since I make all the travel arrangements I reached out to her for our next trip. We charged a few things to the room, didn’t really go crazy, so when we left we texted her and she comped everything. After the trip we both got those CET surveys you get and my survey asked me about my host at Bally’s. It was a name I hadn’t heard of so I said never heard of him. For the next few trips I’d have her arrange our trip and we started to meet up with her in the diamond lounge once a trip. After a few more trips and surveys asking me about this random host, I called hubby’s host and asked why she couldn’t also be my host, it would make more sense, She said she would need to book 3 trips in my name and then I’d have to write a letter for her to send to management requesting that she take over as my host. Since she’s been both our hosts, she puts us in suites on every trip and sends a limo for us. Hubby is a 3 time a year visitor and plays mostly slots and is more aggressive gambler than I am. I tend to go 5 to 6 times and play slots and carnie table games. Over the years she has told us to charge more to the room and she’ll comp it off. We still don’t go too crazy with the room charges but tend to put 3 to 4 meals a trip on it. The only time she didn’t take care of all of my room charges was this summer when I traveled with my high school friends. I really didn’t expect much to be comped as I knew my play was pretty low that weekend....plus I hit an $8k hand pay on a $200 buy in that weekend! A few years ago I was on a trip with my niece and we stopped in to see her after we picked up our JLo tickets that were part of my offer and we were just going to the show because the tix were free and we’d heard she puts on a good show. We were talking about the concert and she said “let me call and see if I can get you a meet an greet”. 15 minutes later she texted and told us where to go after the concert for the meet and greet. That was really fun. Our host works out of Planet Hollywood and we normally stay at Paris but we decided to stay at PHo for my bday in July and she put us in this awesome panoramic suite. We’ve decided that a couple of times a year we’ll stay at PHo.
     
    Last edited: Dec 1, 2019
    Work girls trip!
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  8. Sparky4

    Sparky4 High-Roller

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    I tell our host when we’re coming and she will tell me what offers we have available to use that trip and let us choose which one we want to use.
     
    Work girls trip!
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  9. Cashman

    Cashman Tourist

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    One thing to keep in mind: if casino staff labels you a non-tipper, it can ruin your fun at a casino and make the host experience disappear. The bartenders and servers don't regularly talk to the casino hosts, but they do talk to the floor managers, food/beverage managers, and pit bosses who do talk to the casino hosts. The host will ask the floor manager: "you know this guy, he is only giving me an ADT of 100 but he is playing 3-4 hours per day?" The manager will say: "that guy is cheap, he doesn't tip and he is wasted all the time. He is making the girls uncomfortable and you need to reign him in."

    $1 per drink is expected (even on water). It's the bare minimum cost. If you tip $1 every other drink you are finished. Why are you even in a casino? Buy a bottle at CVS and drink at home. It will save you some embarrassment as the staff talk s&$t about you right in front of you in hushed voices. I regularly tip for people who don't tip to embarrass them. I throw a couple of bucks down right in front of someone and say (loudly): "I'll cover his tip for the free drink you just gave him." Everyone at the bar will laugh and the guy slithers away to play Stinkin Rich at 10 cents a pull.

    Also, don't be the guy who plays 5 cents (1 coin) a hand at video poker only when the bartender has his back turned. The bartender knows what you are doing and saves the "special" vodka out of the gun for you. You will have diarrhea if you do that.

    If you can afford it, tip 2-5 per drink. The people working there will honestly like you and you will have a much better time. Plus, your friends get drinks without play sometimes etc.

    Bottom line: just because you have a host doesn't necessary mean the casino values you. It means you are being given a chance to show your value. Once you show it consistently (by losing), you will get some stuff. I love when AP VP players (who have "teams") complain about being on the no mailer list. Meanwhile, the cocktail waitress walking by is making 80-100K a year as the APs lose their minds over a team member not being on time for "the play." Have fun splitting the $1,400 RF progressives guys! Telling a woman you are a professional gambler is right up there with them finding out you are a RSO.
     
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  10. tee6395

    tee6395 Downtown Dreamer

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    I think Dai Lun really summed it up nicely.

    I've been hosted in Reno since 1991 and Vegas probably not until the early 2000s. I've found it difficult to find good hosts and have had my share of problems. I will say that it is nice to have a person to go to when things go wrong. (Just read all of my trials and tribulations at Plaza). Usually when I have called hosts there and other properties when things have gone awry - being recompensed or getting issues resolved is a lot less of a hassle.

    Now my local is a whole 'nother issue. I'm hosted there as well, but it is difficult to get much. She is part of Asian Marketing and I'm not sure how I ended up with her to begin with. We have language issues and what she tends to want to comp...aren't things I particularly enjoy. She is used to pleasing people that have immigrated from China mostly and this old white lady isn't into a lot of the same things. LOL! At least she comps my hub's massages...stayed tuned...we'll be there for Christmas. snort
     
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  11. Bluegrass527

    Bluegrass527 Tourist

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    Actually, I’m mostly just curious about what it’s like. I know I don’t play at a level too deserve a host, but it just seems glamorous to me. As for what properties I’ve played the most at, I have 4000 TCs at Caesars, about 1000 of which is from gaming (mostly slots and video poker). The big thing I’m wondering about in my gambling future concerns my Diamond status. I status-matched to Diamond in late September and I love not having to pay resort fees for Caesars properties. It’s supposed to expire in January, but I’ve heard from some people that they had it extended into the next year. That’s what I’m hoping I can get.

    One issue is that I did stay a few nights at CET properties without putting in much action. I’ve heard that they don’t like that since you’re not paying the resort fee. I’m curious about it though since usually when I booked the room rates were low so the rooms would’ve been empty anyway. Is it better to have the rooms occupied or have them empty from the view of the casino? But anyway, who knows what’s going to happen now that CET has been acquired by El Dorado.
     
  12. MikeOPensacola

    MikeOPensacola VIP Whale

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    Low roller here. I have had dealings with a host at Cosmo and at Palazzo. Both of these experiences have been extremely positive.

    At Cosmo I just walked in to the HL slot room and went into the hosts office and introduced myself. I asked the host on duty if there was anything she could do for me on future visits. She asked me a few questions about my slot play and I told her my budget per day was about $600-$700/day for a ten day trip. She told me she could comp me a couple of nights and based on my play she might be able to comp off some more on the back end. True to her word my last two trips she has comped me two nights up front, the rest at the casino rate (quite a deep discount) and comped another night on the back end along with some food charges.

    Basically the same story at Palazzo except that host was referred to me by a very nice VMBer. After a few emails and one phone conversation I was off to the races. Easy-peasy.

    My thoughts on getting a host as a low roller are that it certainly does not hurt to ask and it might really pay off for you. As I mentioned I'm a low roller slot player. I'm willing to risk losing $600 or so per day over a ten day period but the vast, vast, vast majority of these trips I'm +/- $1500 for the trip. The two hosts I've worked with have been great at getting me the type of room I want as well as the view and high floors. I'm thinking a host can help with this a lot more than hoping you can get it when simply booking on the website or even using the $ sandwich.

    For me I'm very happy to work with a host and get two or three nights comped and get the rest at a very good casino rate. The way I look at it, as far as the casino rate goes, is that I get to stay at a premium property with a great room for the cost of staying at a mid-tier or even lower-tier property. The only downside is that you have to play a certain amount at that casino. For my first visits at Cosmo and Palazzo when I started working with these hosts I would just stop by and chat with them early in the trip and make sure that I was keeping my end of the bargain as far as my play goes. I'll never be a player who gets an entire trip comped but I'm more than happy to get a few nights comped and the rest at a deep discount. IMHO, as long as there is clear communication and an understanding of expectations, on both ends, it is a favorable experience.

    As far as if having a host is glamorous I'd have to say its not. It is simply a business transaction. I make sure to not take up any more of their time than I need and don't ask for anything except for what we've agreed to because I don't want to be "that guy" who's a pain in the butt and put in jeopardy what I consider pretty good benefits. All that being said, it is nice to work with them and add them to your circle of Vegas acquaintances. I certainly wasn't expecting much when I first contacted these two hosts and as I look back at it I wish I would have started doing this about 20 years ago.

    I'd say to the OP to go for it, all they can do is say no and on the other hand it might really work out well for you. Good luck!! :headbang:

    :peace: :beer:
     
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  13. zoey11

    zoey11 Mid roller and Vegas fanatic

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    If I didn't have a host, I would be able to get a free room, and freeplay.

    My host is able to get me two rooms each trip, freeplay and if I play, I ask for some food credit, ride to and from airport.

    Last time I asked for 200 to Vic and Anthony's Steakhouse the evening of the trip, and got it.

    If I didn't have a host, I would get a lot less.

    So they can help you get more comps than just the general system generates.

    That's about all it is.
     
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  14. ClaudiaK

    ClaudiaK Tourist

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    My hosts have been wonderful. I usually always email and ask what promotions/offers are available. Most of the time they are better than whatever might be on Mlife or mailers. I've also been to invited to events outside Las Vegas such as Mariner games and a Seahawk game. Those were in a private box with food, drinks, parking, and other goodies.
     
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  15. Electroguy563

    Electroguy563 Over-Fried Gambler

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    I also am interested as to why people love to have hosts. I don't have one and don't think I warrant one anyway, but this thread and the content being shared is interesting.

    Currently I'm content with the corporate offers and home casino offers and book them myself. I don't think I'm ready to have a host even if I do get to the point where I would warrant one. I see myself like a person not ready for dating and establishing a relationship.

    I like being able to play how and when I want, whenever I want. Although I realize I do miss out on some of the things a host can do for you (reservations at popular restaurants or show venues, etc.)

    And I do appreciate all the information about having a host on this thread. Interesting to read about experiences, expectations, and relationships between customers and host.

    My Bil reached out to a host and the host accommodated him with food comps, rooms, and free play. On his next trip the host wasn't able to give him what he experienced previously and my Bil was upset and argued with the host, then went above the host's head and complained to mgt.

    Just curious: for those who have hosts do you think this was appropriate for my Bil to complain to mgt about this particular host?

    I personally think my Bil is out of line.
     
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  16. alexm

    alexm Low-Roller

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    @Bluegrass527

    My experiences with my host are CET specific and thus far predominantly Atlantic City. However our host has already indicated he would handle the bookings at other destinations (NOLA and LV specifically) and has made available things that are not available on my calendar. specifically weekend comps at top tier LV properties including NOBU.


    For those who have a longstanding relationship with a host at a casino, what is it like?

    My wife and I love our host because he is super responsive, doesn't over promise and has always delivered. He also always gives me more than my offers or throws in something I wasn't offered. He has added bingo invitations in my wife's name, gotten us tickets to their super bowl party, added a second comped room for friends of ours, and doubled the number of comedy club tickets I could get. He also makes sure we get a specific room that we love even though comp rooms can be pretty much any. He also comps our meals on the back end every time, even though we never have up front Food and Beverage comps. So for anyone that says they can't do more than offers, that's wrong. That being said, they certainly won't do more than you earned.

    What games did you play at the casino before getting approached by a host? Did you ask for one, or were you contacted independently?

    I was playing slots 2-3 dollars per spin for about an hour, but had also been heavily playing 1$ video poker (5$ per spin) for about 3 hours prior to that. A woman came up introduced herself as host on duty and said if I needed anything to reach out. Ironically she is not my host. My host was the host on duty from my check-out day of the same trip. I always called host on duty or stopped in on check out day to have any back end comps applied (some always were). On this trip we had upgraded to a suite specifically because they said they could comp the upgrade if play warranted. Knowing we had taken a sizeable upgrade (600 total dollars) we actually ate off property more and didn't really charge much to the room, maybe a hundred bucks. At check out the host says they can never comp an upgrade done at the front desk because that's a request the customer agrees to pay for. I wasn't upset, but said to him we understand, but the employee told us differently. He actually said he wished we had charged more to the room because we qualified to have a bunch of comps taken off and even invited us to go to the sundries shop and spend 400-500 dollars because he could comp that. I told him that's okay and we would simply pay for the room and know better for next time. He called back half an hour later and said he spoke to the agent who checked me in and also to his boss and confirmed what I had been told, comped all the charges (700 ish) left my Reward Credits as an apology for the headache and asked if he could assign himself as my host. That was 3 years ago.

    If you feel comfortable saying, approximately how much money had you put into the casino when you established a relationship with your host?

    I average between 8k and 10k in play per day. Never really less than 8 because I play a lot of Video Poker. I have told my host that he can expect 1k in TC from me per day or 1k in losses per day (I always set a daily limit of 1k)

    How many times of your does your host contact you? Do they offer to arrange hotels, travel accommodations, both, etc.?

    Outside of 1 or 2 phone calls in the very beginning, he only emails me if there is an event he thinks I will like. He has also offered to book any of the Caesars Air offers I get and had arranged trips to both LV and NOLA that we were unable to ultimately complete. We don't ask for air because we have points for free air.

    Do you have hosts at multiple casinos? Have you ever tried to switch hosts at a given casino?

    I only play at CET and he has told me not to expect other hosts in AC to pick me up. I was approached once at Hard Rock right after I tier matched, but declined anything as I was not intending to stay with Hard Rock.

    How does a host broach the topic of playing the amounts that ensure your host relationship?

    Shortly after my host assigned himself to me, I sent an email explaining how I play, what he can expect from me and confirmed that he was still interested in hosting me. I am very honest in all my business ventures as I feel like that straightforward approach gains me more favors than it costs me. It also eliminates stress and BS. I said I play 1k TC, 1. is that enough for you to be my host 2. will you hosting me get me anything more than the free rooms I already get 3. what do you want me to do on my own vs reaching out to you for. He replies saying the play is fine, he would likely be able to take care of most meals and include my wife on some of the events that only I was getting invitations to. He also said he could take care of some spa services and some gift shop purchases. and that he would handle everything for me all the time in all CET properties. I agree and honestly told him I would never abuse the comps and that I would never buy anything I didn't intend to pay for. Since then we have both held up our end of the bargain.

    I've always found the idea of having a host fascinating, so I'd be interested in hearing any anecdotes people have.

    Having a host is what you make of it and what you do with it. I am getting a little more for the same play than I was beforehand and I spend less time looking at the website and trying to book rooms. I email the host the dates, he books the room sends the confirmation, adds in any events going on that weekend and asks if I want any reservations for spa or dinner. If I do he handles those as well. Then on property he might see me once a trip. I give him a "thank you" card and email him when I am done playing to handle the check our and back end comps. I almost always check out on his weekend so it takes about 48 hours for everything to be resolved.
     
    Last edited: Dec 2, 2019 at 12:01 PM
  17. alexm

    alexm Low-Roller

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    That would depend on a lot of un-included details. Did the host accommodate your brother blind (no play history) and get low played. If so then the host is right. If your BIL got an offer from the host, played the same and then asked for the same his request is not unreasonable, but could be subject to other things like events in town, time of year etc. For instance if your BIL booked an offer with his host for mid december mid week and got these things and then asked for new years eve or super bowl sunday or first weekend of march madness and wanted the same things he may not have qualified for them. As to going above the host, it may or may not matter. If he is a big enough player that management cares about this, then the host is likely wrong. Otherwise the hosts get a ton of discretion over what to offer. If you provide more play details we can help make sense of this. Depending on your game @DaiLun is correct in stating the vast majority of the time a host will find you
     
  18. Geogran

    Geogran VIP Whale

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    If the BIL has more than a one time previous experience with the host, in other words some history, it might be appropriate if he felt he was treated unfairly based on actual play or prior commitment by the host. If it was a one time accommodation and BIL didn’t play or spend to expectation then he probably didn’t have a good reason to complain or win his argument. Curious if higher management gave him what the host wouldn’t?

    My hosts are friendly and approachable, but not ‘friends’. It is a congenial personable business transaction with limitations. My offers are good based on my play, my host throws in limo to/from airport even though my card status doesn’t warrant it, gives generous back end food comps, free shows with vip seating from time to time, goodies to the room. Our hosts are very up front about what is expected and have some latitude for extending extras to established players since they know us and our history. Our two favorite hosts contact us once there to meet for a short chat or coffee, talk about Vegas, family, etc. We are low key folks and grateful for that extra personal touch that makes us feel welcome and keeps us coming back.

    We have one host we are not crazy about but treats us fairly, just no real interaction other than email setting up a stay and thats ok.

    We don’t have hosts at other places we stay at and do just fine without one.
     
  19. LoveDowntownVegas

    LoveDowntownVegas High-Roller

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    For those who have a longstanding relationship with a host at a casino, what is it like?
    I've had the same host for about 6 years. It's been great. They take care of everything. Prior to having a host, I would rely on the standard mailers to see what my offers might be for a given month. To quote Dailun - "a host can't get you anything that you aren't entitled to, but they can make it easier to get things that you are entitled to. "
    The host will go beyond the mailer to accommodate, but will not over extend beyond what is reasonable.


    What games did you play at the casino before getting approached by a host? Did you ask for one, or were you contacted independently?
    Blackjack, I was approached.

    If you feel comfortable saying, approximately how much money had you put into the casino when you established a relationship with your host?
    unsure what I had put in, but had been a frequent customer of the casino for 10 years prior to being approached. I'm a table games player, and 4 hours of play per day is never an issue. When I'm in Vegas, I'm there to play.

    How many times of your does your host contact you? In the ~6 years I've been hosted, I've been contacted twice; once for a invitational BJ tournament, and once for a golf tournament. Other than that, it's me making the first contact to arrange the hotel and airport xfer.


    Do you have hosts at multiple casinos? Not anymore. I had a former D host reach out one time in an effort to move my play to a new casino. I gave her a shot, and it was a debacle. Have you ever tried to switch hosts at a given casino? no

    How does a host broach the topic of playing the amounts that ensure your host relationship?
    I dont have experience with this.


    I've always found the idea of having a host fascinating, so I'd be interested in hearing any anecdotes people have.
    The casino host makes my life a little easier; a quick email takes care of the arrangements for the trip. I don't have to call a reservation number, go through the standard process for room booking, provide CC info, etc. It's just an email w/ my details, and a response from the host that says "done". As others have said, I could do this all on my own, but with a host, I dont have too, and the host can offer me much more than the standard mailer indicates.
     
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  20. FABismonte

    FABismonte Tell my wife I am "about even."

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    Most of my host experience is with CET, but the best benefits I have received from hosts was being alerted to information I would not otherwise know about.

    As a preliminary matter, what members on this Board need to keep in mind is that working with hosts is a two-way street. Many people have talked about what they got from using a host (and I will mention a few later on) but remember that hosts get benefits from you. A host is expected to bring in players and the primary way they get credit is by booking your trips. If you book your own trip through the website or the 800 phone number they don't typically get any (or much) credit. I have been told by my hosts (politely) that I should book reservations through them next time. They do not mention that because they are nice people (although many are) they do so to get credit for my action. So it is inconsiderate of a player to book a marketing offer by phone or website then on checkout, ask the host you have been assigned to check to see if you are entitled to backend comps. You are essentially asking the host to do some work for you but not give them credit which they need for their job security and perhaps bonus targets. Would you order a complimentary drink from a bartender and not leave a tip? There is a minor exception to this in CET when you get coded to a host in your "dominant property" that host gets some credit regardless of where you stay in the CET universe.

    As for benefits of using a host over the marketing offers I can think of a few that I have experienced:

    1. I find that using a host can help get the specific room that I want and probably not get bumped when it is a crowded weekend.

    2. When I use a flight benefit like Seven Stars Retreats, I need to use a host and that host can key in a regular offer on top of that benefit trip.

    3. Sometimes there are hidden benefits like if you use a Seven Stars retreat, but rent a car, the host like in Harrahs Joliet, volunteered to add $200 free play since I wasn't using a limo. Or at Atlantic City, a host can make a reservation at Betty's Back Door restaurant at Ceasars which is not available using Open Door reservations.

    4. Probably the best use of a host is to get an idea of how you are doing comped wise based on your gambling. Like @DaiLun there have been trips I have been told by a host that my action was a little light but that my charges were taken off based on my previous action. So I know a baseline of how many points I need to make. By contrast, when my wife and I have put on substantially more points than that baseline my wife has gone shopping for hundreds of dollars in lotions, ect in the spa so that we did not leave unused back end comps at checkout. To me the gold standard of a regular, assigned host is one that will tell you what your "theorectical" was for the trip. Good luck getting your theo from the host on duty. Based on that, since you will know which machines you played that trip you can determine which tend to get high as opposed to low theo. You typically get 30-35% of your theo back in comps (make sure to deduct casino rate for your room) and so you can gauge whether you really should accept a suite "free upgrade" (hint, usually CET free upgrades are not really free as you need to apply your accumulated discretionary comps) or that 150 minute hot stone massage if you don't want to pay $ for it at checkout.

    FAB
     
    Last edited: Dec 2, 2019 at 1:25 PM
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