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What's it like having a host?

Discussion in 'Comps' started by Bluegrass527, Nov 29, 2019 at 12:11 AM.

  1. Bluegrass527

    Bluegrass527 Tourist

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    I searched for a topic like this and didn't find one but if there is one please feel free to link it and/or delete this post.

    For those who have a longstanding relationship with a host at a casino, what is it like?

    What games did you play at the casino before getting approached by a host? Did you ask for one, or were you contacted independently?

    If you feel comfortable saying, approximately how much money had you put into the casino when you established a relationship with your host?

    How many times of your does your host contact you? Do they offer to arrange hotels, travel accommodations, both, etc.?

    Do you have hosts at multiple casinos? Have you ever tried to switch hosts at a given casino?

    How does a host broach the topic of playing the amounts that ensure your host relationship?

    I've always found the idea of having a host fascinating, so I'd be interested in hearing any anecdotes people have.
     
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  2. westcanguy

    westcanguy Low-Roller

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    I had a great relationship with my host. I don't recall what I did to get a host but I got my host while playing at Bills Gambling Hall which is the Cromwell now. I did hit a few jackpots and I gave them many hours of action. We would meet up at least once during each trip and she told me to charge all meals to my room. I never paid to eat as they were always comped when I checked out. When my host burned out... Like most do after a few years in that industry, I was assigned a host at the Flamingo. Same treatment and my host took very good care of me. Limo's to and from the airport, always had suites, meals and poolside drinks comped at checkout, VIP access to Voodoo lounge, free tickets to Shania, Reba, 50 cent(WTH...) and others. Hosts are very happy to help you enjoy your stay if you aren't over demanding and you give them a minimum average of 4 hours play a day. If you don't, expect the love to dry up. Only once had I been visited on the floor by my host and invited to his office for a coffee... where he showed me my daily action... or lack thereof and what my theo was. He told me point blank, I don't care how much you win or lose but you need to give me at least 4 hours a day of play and I'll take care of you. If not, you're just another visitor to Vegas and have a nice time...without a host.

    For an executive host, their jobs depend on them bringing in a certain amount of action to the casino each year otherwise they are out of a job.They don't worry about wins and losses because they know eventually, you lose. Nothing is for free...especially in Vegas. I don't have a host anymore... other than city wide marketing? which closely resembles" rent a host" who look after players with just enough action that warrant some help getting rooms but that's it. I'm a low level Diamond so I don't see the bigger perks anymore and that's okay because the shine comes off the overpriced steaks at pretentious restaurants on the strip. Not even sure I will keep my Diamond level for next year but will find out at the end of December when I head there for NYE.
     
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  3. greekjim

    greekjim High-Roller

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    I didn’t even know I had a Caesars host till it showed up on their app on my phone
     
  4. Tank45

    Tank45 Low-Roller

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    Same for me and she eventually started to call after my late trip. However, when she asked me to book through her in future visits, I asked what more can she do for me that’s better than just the offers I get in email/app and she said “nothing, that’s all figured by computers”. So, my January trip is booked through the website. If she would have at least said, “we can see your play after your next visit booked by me”, that would have been enough to get to at least try her. But, nope.
     
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  5. TrewBrew

    TrewBrew VIP Whale

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    I talked to my host twice on the phone, booked three trips through her and never met her face to face. She took care of all meals most spa costs for MrsBrew. Perfect relationship in my mind.

    Don’t know what I did to get s host though, maybe I gamble a lot.
     
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  6. ronc

    ronc VIP Whale

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    I have a host at Luxor. The MLife desk was taking all they could off our bill based on everyone’s express comps and they called the host office. She took $800 off our bill. All rooms were paid for, so we had no room comps to cover. Our slot play was way higher than ever.

    She is helping us a bit with our upcoming trip but I suspect that our play will revert more toward our true averages and she will not be able to do as much for us. She has been very responsive and has been great to work with in the planning for the trip.

    I am okay with that...we are not going to play to a level worthy of a host in most instances.
     
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  7. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    I have Asian marketing hosts at all of my CET properties and standard hosts everywhere else.

    My Asian Marketing hosts typically visit me every time I'm in town, in Reno, Lake Tahoe, Las Vegas, New Orleans, and Biloxi (Gulf Coast), just to say hello and see if I need anything.

    Although I am perfectly capable to do so myself, I book each of my trips with them and bring them gifts each visit. One of my hosts surprised me with a $500 FP certificate on a visit. Totally unexpected.

    If your play level warrants it, a host will contact you. If you don't have an assigned host and "need" help, you can consult the duty host.

    My answers to your questions:

    Q. For those who have a longstanding relationship with a host at a casino, what is it like?
    A. Answered above

    Q. What games did you play at the casino before getting approached by a host? Did you ask for one, or were you contacted independently?
    A. Slots
    A2. IMHO, if you have to ask for a host, you don't rate one. A host will find you if you rate one.

    Q. If you feel comfortable saying, approximately how much money had you put into the casino when you established a relationship with your host?
    A. I was 7* before I even thought about having a host.

    Q. How many times of your does your host contact you? Do they offer to arrange hotels, travel accommodations, both, etc.?
    A. Only when their casino policy dictates. Other than that, my hosts understand that I will contact them when I need a room or have a question.

    Q. Do you have hosts at multiple casinos? Have you ever tried to switch hosts at a given casino?
    A. Yes.
    A2. If a host doesn't provide me with the "basics", or otherwise "lets me down", I would consider changing hosts. The only time I have actively changed hosts was when my host at Caesars left and I was assigned a new host. I wanted to change over to an Asian Marketing host and change my home property, and this was the ideal time to do so.

    Q. How does a host broach the topic of playing the amounts that ensure your host relationship?
    A. IMHO, he/she doesn't. You should know what levels you are playing to acquire/sustain the host relationship. I would consider that in VERY BAD TASTE, and would consider that a breach of host/player
    etiquette unless it was specifically related to a comp. (ex. Mr. Dailun, I can't comp you that because your play was a little low, or Mr. Dailun, I covered your comps, but let me tell you that you were over comped this trip.)
    I have only once had a host comment on my play levels once, and I have related that story here on VMB. It was during a time when they increased the comp room rates at Caesars and I was unaware of the change, and "spent" a lot of extra "money", dinner at VooDoo Steakhouse, etc. My host covered my comp, but explained that I was overcomped and why.

    Finally, many people like to have a host because it impresses people (non-gamblers) to say "I have a host that takes care of my reservations and meals and shows", when the reality is that you can do it all yourself. Remember that a host can't get you anything that you aren't entitled to, but they can make it easier to get things that you are entitled to.
     
    Last edited: Nov 29, 2019 at 5:11 PM
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  8. Dodgeus

    Dodgeus Tourist

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    Was assigned a host in Vegas 1 year ago. Have only talked to him 3 times. 1 called to introduce himself. 2 called with an offer for the same dates I had been checking the website for which was shocking. 3 called him for help with a reservation/offer and he took care of it. Funny story though I was in Atlantic City over the 4th. Sitting there playing and see this good looking guy headed my way staring at me. I’m thinking girl you still got it. Turns out it was the host on duty stopping by to introduce himself lol
     
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  9. Cashman

    Cashman Tourist

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    I first did Diamond in a Day in Lake Tahoe years ago. I was contacted by a CET executive casino marketing person via email (not a host) who CET tries to pass off as a host. They are glorified telemarketers based (usually) in Las Vegas. They cannot do anything that a player cannot do online. I have hosts at about 8 properties and I did not acquire a real host at CET properties until I sought one out. These days, I play 5,000 TC per day at an ADT of between 500 and 3000 per day. My host in Tahoe now invites me to private trips for her top players, gets me a limo from Reno to Tahoe (which requires a certain ADT)...a host can do a lot for you, but you have to play big. Even 7 Stars players who take months of play to get to 150,000 TC complain “...but I’m 7 Stars...” But their ADT (or as CET calls it Average Market Value) is below 100. Many of them do not tip regularly. Obtain 7 Stars in 10 days of play, bring your host a $100 gift card, and a tip 3 bucks a drink. You will watch the powers of a host open up to you. Play at an ADT of less than 100 and demand the 7 Stars treatment and the staff will resent you. It’s all business. No one really cares if you play at their casino unless they make money. People seem to forget that sometimes.
     
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  10. Ten_On_The_End

    Ten_On_The_End Low-Roller

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    I'm not sure if I have a host or not. My last two trips the same guy found me at a machine within an hour of my arrival at Bally's and introduced himself. I'm a high platinum with CET but I give them decent play every trip and can get a comp anywhere but Caesars any day of the week. I think next trip will be Superbowl if I get invited to a party and I think it's about time to ask for a resort fee comp. You can't make a basket if you don't shoot.
     
  11. Nittany1

    Nittany1 VIP Whale

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    Dai Lun , I agree with most of your post but disagree with a couple points.
    Stating if you have to ask for a host you probably don’t rate one.
    Maybe true for slots but not always for tables.
    I have had to ask for hosts a few times at casinos that are not my regular spots.
    This was after a couple days of strong play and never approached by a host.
    Ended up fully comped and host pursuing me after the stay.

    The other thing is a good relationship with a host may help in getting comped on things over your play level.
    I have experienced it several times with tickets to major events that I knew were above my Comp level.
     
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  12. texascane

    texascane Tourist

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    It is hit or miss with me. I've got a guy in Pittsburgh who is great. Always gives me free play, sets up dinner or events for me, and comes by to chat. Great guy and host.

    Most of the regional casinos I visit a host will walk up and introduce themselves while I am playing and ask if I need anything. Im fairly low maintenance so its usually just a hello.

    In Florida there is minimal competition so I only hear from them once and a while. Best luck I had though as one days I was playing blackjack at 10 am and he invited me to a $200k blackjack tournament that weekend which I won.

    Vegas it all depends on the property. Typically I just email on the front end and they set things up for me and I call when I am leaving to say thank you, again I dont ask for much.

    What games did you play at the casino before getting approached by a host? Did you ask for one, or were you contacted independently? Craps and BlackJack. Usually they introduce themselves but I ask for the host on duty if I am just passing through a casino and want to see a show.

    Do you have hosts at multiple casinos? Have you ever tried to switch hosts at a given casino? Never was able to change hosts at a property. Occasionally a new one will reach out to me to try and get my business or if the old host left.

    How does a host broach the topic of playing the amounts that ensure your host relationship? I wish I knew what they expected from me. Never asked and never have been told.

    I've always found the idea of having a host fascinating, so I'd be interested in hearing any anecdotes people have. One time I had gambled enough and let my mother use my card to play slots....and she changes machines often. The host knew where my card was and kept trying to say hello but every time she saw my mother she was very confused and went to search again.

    The other interesting one was I was at the cosmo eating pizza with some coworkers in a general open space and my host randomly showed up and said hello. The people I was with were very confused.
     
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  13. oghuman

    oghuman VIP Whale

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    I've had two of my hosts for about 9 years, one in Atlantic City and one in Vegas. I always book through them and in general I usually get to see them once each trip. I have quite a bit of Caesars Rewards so I really don't expect much. My AC host usually gets me some Free Play(bounce back) based on my previous trip.
    My Vegas host gets me the kind of room I want, though I don't ask for anything real fancy. She takes me and my guest for a lunch and makes sure we have everything we need. Example of things a host can do is what happened today. My friend who was sharing a Queen Suite with me a month ago found $250 charge on his credit card. We had no idea what is was for. I emailed my host with the amount and got it fixed in about half hour. She found out it was a VIP front desk error and had it removed. Everyone was happy.
     
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  14. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    Like I said (or should've if I hadn't . . . those are MY opinions, and I am a 99.5% slot player). Everyone's experience may be a little different, as was yours and other commentors.

    As far as "getting things" that you're not actually entitled to, note the $500 FP that I was given out of the blue . . . .
     
    Last edited: Nov 29, 2019 at 4:15 PM
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  15. SMG

    SMG High-Roller

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    I've never had a regular host at any property, since my level of play isn't consistent. Although, I've had hosts contact me on a few occasions when my play was high enough to catch their attention. I use to stay at the Monte Carlo fairly often and would give them most of my slot play. I guess my play was high enough back in those days to get their attention, since I was contacted by hosts on 3 different stays and they provided some additional comps (food credit, freeplay) without my even asking.

    When I decided to switch my loyalty over to Boyd several years ago, I was also contacted by a host at the Orleans when my slot play caught their attention. The first time was when I was having a good run on Buffalo Stampede and I made Sapphire in one evening. A host approached me while I was playing to introduce herself and to congrats me for making Sapphire so quickly. LOL I ended up receiving some extra comps that trip and had a "0" balance when I checked out at the end of the week. It seem like whenever my play was high enough, I was always approached by a host at the Orleans who always added on some extra comps.
     
  16. FYMYAWF

    FYMYAWF It's not a bender, it's a lifestyle.

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    I played enough at MGM props a few years ago to earn a host at NYNY. She never really reached out to me much but I did to her several times. I didn't try to take advantage of it (I was already earning all the free nights/FP/RC I needed), but I did ask for things like gratis early or late check in/out or the odd occasional room upgrade and was never turned down. I always thought of it more as an added convenience that I earned and not something to exploit.
     
  17. HOUtoLAS

    HOUtoLAS High-Roller

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    In my opinion, hosts will reach out to you. I play mostly VP and some slot and some table games. I usually earn enough tier to be in the top tier of the various programs. I do have multiple hosts at different casinos.

    I did reach out to a host at the Golden Nugget at my local, when I did not ever play there to get a comped room to come visit and play there. I did let him know where I had been playing and what tier I was at the other casino it in the area.

    I get emails, texts, and sometimes voicemails for upcoming offers they can help me with. Mostly I just email or text when I want to have something booked. They usually get me better rooms than I can get myself.

    May we ask you what you play and how much you play, or tier you earn at x casino? It sounds like you want to know if you should have a host, and we can give you a better idea if we knew that info.
     
  18. JeJas

    JeJas VIP Whale

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    Best description of casino hosts!
     
  19. shokhead

    shokhead No big spender unless eating drinking having fun!

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    Mine does nothing more then I can do myself
     
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  20. JeJas

    JeJas VIP Whale

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    I visited Vegas 10+ times per year for the past 10 years, only truly used a host once.
     
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