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What to Ask of a SkySuites Concierge

Discussion in 'LV Strip Hotels' started by sageblue, Jun 5, 2017.

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  1. sageblue

    sageblue High-Roller

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    We are in the throes of planning our trip in two months. We are going to do two nights for free downtown and then spend the last night on the Strip. While we wait to see if Cosmopolitan gives me any decent offers for August (my offers only run through 7/26, which is asinine), we decided to throw caution to the wind and book a SkySuite 1BR. We did it through our Amex Platinum, which means we'll get a noon checkin (perfect for going straight from downtown to our room), 4pm checkout (perfect since our flight is at 5:30), free breakfast, and a $100 spa credit, in addition to the SkySuites perks.

    As a pretty knowledgeable Vegas veteran, however, I have no idea what I might use the concierge service for. I can imagine asking them before the trip simple questions (e.g., since we'll already be in Vegas, can they pick us up in the limo from downtown?), but I don't really need help getting restaurant reservations, nor do I see us seeing a show.

    If you've used the concierge service, what have you asked for? Am I missing something?
     
  2. NeonTurtle14

    NeonTurtle14 Hot Dogs and Buns

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    Reservations for restaurants (even if the one you want appears booked solid at your time), reservations for shows/concerts, setting up tee times, recommendations for places to go/see/do. Arranging any transportation. Special preparation of your suite (e.g. you will be out between 9pm-12am, and when you get back, you want roses on the bed and the lights dim).
     
  3. notfromconcentrate

    notfromconcentrate Connoisseur of dive casinos and obnoxious outfits

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    Perhaps you or someone else can chime in here (and I don't mean to thread-hijack here, I'm hoping this information will complement solid answers to OP's question). I understand that the concierge service is included. But what does that actually do?

    More specifically...
    - Can they actually get a reservation at a restaurant even if it's booked full? I don't see how having somebody else call for me is going to get any different answer compared to calling in myself.
    - For transportation, in this day and age, arranging transportation is as simple as taking out your phone and calling an Uber that will take you from Aria to the Venetian for about $15. What can a concierge do differently from that?
    - For special suite preparation, will such preparation as asking for roses on the beds and lights dim come at an extra cost at all? Or is this included in the rate?

    This could just be my relatively working-class upbringing, but I'm largely at a loss as to what a concierge does, especially in cases such as these.
     
  4. NeonTurtle14

    NeonTurtle14 Hot Dogs and Buns

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    To hit some of the specific questions:
    • Can they get a resv when a restaurant is booked full? i've seen it happen, not always, but they seem to have some more pull, especially in the same brand (e.g. MGM MLife for SkySuites).
    • Concierge can relay specific instructions, or if they are booking the dinner and show also, can make it all gel together for you. They can usually also tie it to your room cost so you dont have to pay separately or deal with cash/credit cards (thinking of transportation).
    • There's always tips for great service at minimum... some items do have a cost with them... good point though.
    While most of these things anyone could do, the point is that they will do it for you, it's included in your room / fees, and lets you enjoy your trip more. Not for everyone, but it's a service that's available, and the original poster here was asking what they will do - just trying to toss out some ideas I've seen done.
     
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  5. Chuck2009x

    Chuck2009x VIP Whale

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    A concierge can try to arrange anything that's legal. The advantage is, the concierge has a personal stake in making sure the arrangements are followed through on.

    Cost is still cost. So, you call the concierge and ask for flowers on the bed at X o'clock, it can be arranged. You still have to pay for the flowers, and whatever extra it costs to have it done at X o'clock. You want front row seats to some concert at T-Mobile, she can get them, but it might be off Stub Hub and you have to pay whatever that costs. She can arrange a house or an outside limo to your specs. You still gotta pay.

    But for all of those things, now you have a minder who wants to make sure it gets done to spec and can babysit it.
     
  6. -(J)-

    -(J)- Low-Roller

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    I tried this before when moving from Delano to the two story loft at Vdara (which includes Limo transportation from the airport).
    The concierge from Vdara emailed me days before to see if I had any special requests. I asked about the limo pickup from Delano but got an eloquent shutdown!
    I don't think it was asking for much, actually I was asking for less! Rules are rules or whatever... .
     
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