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What it Takes to Comp at the Wynn (based on convo with Host)

Discussion in 'Comps' started by spdandpwr, Sep 12, 2018.

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  1. spdandpwr

    spdandpwr VIP Whale

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    This past Saturday, my "host" at the Wynn, who holds the title of Marketing Specialist called me asking me if I'd be interested in taking up my Autumn offer: 3 Nights Sunday - Thursday, $300 FreeCredit, and free Buffet for each night. This offer was based on my previous trip in June (4 nights) where I played just over $24k in coin-in (slots and VP) and 9 hours at the tables with an average bet of $41. During the course of the call, she said it would be no problem to convert this offer to a weekend stay. Score!

    However, I also used this opportunity to probe a bit, and here's what I found:
    • My offer isn't based on play alone, but is also a function of losses: I lost ~$3,600 in June (on a comp 4 night stay with no free play or food)
    • She said my offer this time around is a bit more flexible (in terms of staying on a weekend vs the weekday offer) because I also lost ~6,600 in my October trip last year so she's still able to use that to show that "I'm a player"
    • The trip in October (last year) yielded a weekend room offer with $300 FreeCredit and Buffet passes for each night, despite having less coin in and table play than this last June trip ($18k and 4 hours at $50/hand) - I later took that offer and converted it to 4 free nights in a panoramic room
    • The VP machines are a point of contention with gamblers and the points per hand vary on machine payout. Some machines require $3 per point, others up to $10.
    What's the net-net, after two stays with nearly $10k in losses, I've come to find that a) Wynn doesn't necessarily have a point threshold for accruing a comp b) they "validate" the comp not only on points but also if the losses "paid out" c) Wynn has a low hold -- I'm thinking mid to low 80s on slots d) I still love going there!

    Hope this helped!
     
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  2. zoobrew

    zoobrew VIP Whale

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    I hope you win back your $10k. The possible loss of some comp nights would be a small price to pay.
     
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  3. JFO

    JFO Low-Roller

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    Thanks for the info. I agree the Wynn is a nice place to stay, and they make a nice espresso martini.
    Can you see if your host might reveal any thresholds for play where they might comp win or lose?
    If they comped 3 days for 4 hours at $50/hand without requiring a loss, I would make that place my new home!
     
  4. spdandpwr

    spdandpwr VIP Whale

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    I heard it's something around 6k points (so like $10k coin-in in slots) per day for a 3 day comp with free play and foodcredit. They seemed to have loosened their thresholds from what I've heard.
     
  5. JFO

    JFO Low-Roller

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    So if someone stopped in their casino one day and ran 6K points would they be likely to get the comp, or are they looking for 6K/day over several days?
    Do you know do they give points at the tables, or only at slots/vp?
    Thanks again for the info.
     
  6. Chuck2009x

    Chuck2009x VIP Whale

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    Interesting. I always figured a loss way in excess of theo showed that a player was able and willing to take a beatin', lol. I wonder if their algos factor that in or whether a human has to pick up on it.
     
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  7. Grid

    Grid Well-Known Member

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    I assume this will work, it does at most major clubs. The comps returned as based on expected average daily theoretical losses. So if you do 6K in one day, that should rate the same as 18K over 3. Its the averages.

    But I will add, if you do the 6K as drop in, without pulling a comp, their system should rate you a bit higher then someone who is staying on a comp and playing the same. And if you do that drop in AND are a new or previously inactive player, the teasers offers should be even stronger to get you to stay with them.
     
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  8. Ade87

    Ade87 Low-Roller

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    I've been getting an offer for years of 3 nights + $225 Resort Credit and from memory, I spent a few hours in there on slots betting 40c a spin for fun and drinks. I remember one or two decent hits which we might have fed back in, but it certainly wasn't anything substantial in terms of coin in. Guessing this is a teaser offer?
     
  9. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

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    Yes.
     
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  10. spdandpwr

    spdandpwr VIP Whale

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    Anecdotally, you've done your own calculations and I'm thinking the cost of keeping their casino / machines clean is coming back to the player. Wynncore keeps the nicest casino floor in terms of machines, but wow that hold / variance killed me both times. By the way, $3600 in losses were actually mitigated by table play which was net positive.
     
  11. spdandpwr

    spdandpwr VIP Whale

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    One more thing:

    I think the algos pick up on it, but the human has to validate it. In my line of work, there seems to be an algo aversion (it's actually a coined phrase, lol) where people don't trust the algorithm's suggestion and make their own determination on what to go forward with. It has a lot to do with the fact that they don't understand what's going on / how the algo works. The next few years will be interesting because of how it'll push people to accept things beyond their comprehension.
     
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  12. JFO

    JFO Low-Roller

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    Have you ever gotten a previous offer from them, and was this after your initial sign up?
    I believe they do a send a teaser to new signups who play enough to get the new sign up free spin, but its been a guessing game what they are looking for after that.

    I agree with your "should", but then again, a lot of these fancy strip resorts are cutting back on comps to medium rollers. If you talk to your host again, it would be great if you could loosen him/her up to find out what they are looking for!
     
  13. spdandpwr

    spdandpwr VIP Whale

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    I asked for this point blank and she said it was a confluence of things. She made it clear that loss matters. You need to lose more than the value of the comp AND play enough to show that you're a serious player. 9 hours of table time + 24k coin-in is pretty serious time on the floor given a 4 night stay. Then to lose $3,600 after winning money at the tables and earning a $1,250 handpay shows that the casino can make money on me. Oh, and my tab at the end of the trip was $1240 on food and drink (I paid no resort fees).

    To be candid, that's probably why I get so many good comp offers across the board...I have bad luck on my side. I'm net negative on earning Diamond at CET this year despite a $5k jackpot in July and rollover points from the previous year (by rollover points, I mean points earned at the end of the year when CET runs a promo for the next year).
     
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  14. Chuck2009x

    Chuck2009x VIP Whale

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    Yeah, I was thinking probably in terms of a narrow case like a new player who didn't really do a ton of coin-in (or time & avg bet on tables) but had an outsized loss. I would think that demonstrates to the casino that this is a guy who has the pockets and ain't afraid to lose, ie. profitable.

    I'd have to go back and look but I don't think I've ever had a really murderous trip overall on machines. If I had to guess I'd say my worst result for an entire 2 week-ish trip was probably low-mid 20's% loss, where something between 15% - 20% has probably been the most common result.
     
  15. Grid

    Grid Well-Known Member

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    No doubt they are cutting back. But my "should" was in regards to "if you do that drop in AND are a new or previously inactive player, the teasers offers should be even stronger to get you to stay with them."

    If those offers are now stingier then they were in the past can be debated. My sentiment of getting more for being new/inactive and being a drop in for the same play would get you more, then a currently rated player staying on a comp and playing the same, "should" stay true.

    $10K per day is still a great barometer for slot coin-in. That should be a theo of $1K with the average slot holds in Vegas these days. And with the third of expected losses being returned as comps, that $333 should be enough to cover a room and get some throw-ins (free play, show tickets, slot tournaments RFB ETC). But with @spdandpwr wrinkle of wins effecting offers, who knows at Wynn.
     
  16. dankyone

    dankyone VIP Whale

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    I do think the algorithms pick up on “this is a person who is likely to lose” in addition to just looking at Theo.
     
  17. Gofaster87

    Gofaster87 Low-Roller

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    Ill give you my experience at the Wynn even though it was a while ago. I had family in town and they wanted to check the place out. While they were walking around the gf and I sat in high limit playing a single coin at a time in a $25 slot. I put only $300 in that slot and it lasted a while. I received offers for at least a year afterwards that I never took them up on. It included 3 nights in a suite, anytime and several hundred in freeplay and dining. So YMV and it really depends on what you play. My initial play was very small but it attracted someones attention.
     
  18. spdandpwr

    spdandpwr VIP Whale

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    Key word: high limit. HAHA. I had a similar teaser offer (without the suite). They're really good at teasers. For me, I wanted to illustrate (anecdotally, at least,) what it takes to earn a comp for a return trip. I think may pay / losses indicate the minimum requirement for a return comp.

    Oh, by the way, what you said reminded me of something. They know EVERYTHING about your play. It's not just averages and crap. She knew what machines I played, how many bonuses I hit, how long I was at the machine, the average denom on the machine...I mean some real big brother stuff.
     
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  19. JFO

    JFO Low-Roller

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    This would be a terrible for trying to make them a regular place. This means you could run $50K+ through slots, but hit a couple jackpots on the way and book a moderate win for the trip, and then you got to pay for the room if you want to return on the next trip?

    But was this your initial play when you signed up for the card? Or a drop in after you had a card for some time? If it was your initial sign-up, that teaser offer is pretty standard from them. Its the recurring offers after taking the teaser which are of more interest.
     
  20. Gofaster87

    Gofaster87 Low-Roller

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    I already had a card but, you're right, they could have been still trying to tease me on offers.
     
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