@Chuck2009x THIS is why I love you, and you ROCK. "I emailed my host, but of course it was her weekend, Murphy's Law, so I get an immediate autoreply like a goddamn professional host should do (which lets me know what I need to do). No way I'm calling her, I respect days off." Hosts have a REALLY hard job, where people say "give me, give me, give me" every single hour of their workday. (Or someone is mad. Or someone needs special treatment, etc.) As always Chuck, you think of others and respect their days OFF, even when totally hungover and feeling like crap. You are a true gem! And I love your quote on how efficient Cosmo is with backup coverage on days off. With software and tracking systems, a well-run business should have NO problems providing efficient coverage when their employees actually have a day off. (And like I said, hosts have a high pressure, demanding job. They NEED downtime.) Cosmo gets this and makes sure their staff have the tools/support to cover each other without war dialing one another on their days off. LOVE this! Love the report Chuck. I've known you were a class-act for years, but it so warmed my heart that you refused to bug your host on her day off. Total Chuck class, but then again, that is simply who you are, and I love it!