But that isn't always the case...it sounds like Cosmo went a step further to see if they could offer you a comp by asking for info to see if your play warranted doing so. It is unrealistic to expect a comp at a hotel like Cosmo without giving them some decent play. It is a business. Cosmo is very good with comps, so if you are hoping to stay there comped at a future date, play there. As you can see if you look through this thread, many have received offers being matched.