I just had an interesting conversation with a pet food supplier. I ordered a case of 24 cans and a 17lb bag of prescription cat food on January 7th, which was delivered on January 9th. ($104) The following week I get an email saying they were getting ready to ship my order. I email them back and say "Don't do that, you already sent it". They don't bother to respond and a day later I receive another 17lb bag of food. Fortunately, I wasn't charge for it. I call and explain it to the customer service rep. You sent me an extra bag of food. No, we didn't. YES, you did. I'm looking at it. I got emails, tracking numbers, etc. After a bunch more back and forth I just tell her if they don't want it back and aren't going to charge me, I'll keep it. Thank you. $67. Score! Which all reminds me of a similar event 2-3 years ago. DH ordered something for $60 and was supposed to receive a 10% veterans discount, but didn't. We called the company and they said they'd process a refund for the 10%. I check my credit card account and a $600 credit shows up. I get all the paperwork together and call them. I explain it to a young man who tells me I am mistaken. Again, I say "I'm looking at it". This kid proceeds to tell me that I am not reading the decimal point correctly. I didn't bother to tell him that I had worked in banks and brokerage firms my entire life and KNOW all about decimal points and where they belong. We go back and forth for a while, I even give him the name of the person who did it. He knows that person and insists they did it right. Period. I documented the names, dates, etc., and told DH we'd keep the paperwork handy because they'll be calling. Nope. Never did. I was actually looking forward to receiving that call just to hear what they were going to say. I should have disputed it through the credit card company, but after having to adjust my books every month for a couple years I said screw it and added it in. I can understand companies arguing with you when you want money, but not when you're trying to give it back. Got any stories or am I the only one who benefits from the fact that companies don't make mistakes?