Its been a long wait... SEALY mattress from Costco being delivered tomorrow, and they willl haul away the old mattress. I had to order a box spring separate, as Costco only offered the 9in high profile one. And I am too short for that and mattress combined. I do hate having to jump onto the bed! Here is my new walnut frame and painted wall, just waiting...
Geez, can I get any love today?? WalMart says delayed, maybe Thursday for the Box spring. It was here in our area at 0132 am! FYI: 3 calls to 3 different vendors, no resolution from any of them, all said call someone else or try again in 2-3 hours! I hate COVID19 and ANY Customer Service!
Sooo, I get on chat with WalMart, ask to WHY there is an exception, as it was in my area at 0132am, per tracking. They state if was either lost or damaged, and a new one to be delivered damn next week, Oh yeah, then why does the tracking now say Thursday? or and it just happened to get lost or damaged between 3pm and 7pm today??? Really? I can't believe anything ANY CS says nowadays, they make it up, as they go along. This is the kind of crap we all have to deal with. So, now I am oh for 4 for any resolution from anyone today. Can I just be in Las Vegas now???? PS, if there is anyone who doesn't like my comments on my fricking POST, POST them elsewhere! I am not slamming any individual, I am slamming CS groups, as a whole. PPS My neighbor whines to another neighbor, she didn't like the milk I got her, that I asked for some $$ for some exp jar of CBD I gave her to try, etc... ..she wanted it free, free! Hasn't paid me for 6 months internet I allow her off of my router (I pay over $100 a month, and ask her for a lousy $10). I damn well WORK for my $$. Damn, I guess those 2 Frozen Happy Hour Margarita's did no good!
Quite often we customer service people have limited information. Perhaps instead of blaming the messenger, the blame should go elsewhere.
It's my party, and I can cry, If I want too. Did i tell you about my employers data breach, my data, that i just got today too?
I understand. I finally ended up letting the CenturyLink rep have it the other day when they would only give me canned responses. And I don't like doing that but I was at the end of my rope.
Question: did it make you feel better to make the person on the other end of the call feel like shit for doing their job?
Hmmm... are we, the customers, supposed to just say "thank you for not helping me at all, I will leave you to get back to your job as it were, and commence positive thoughts for a magical solution to this problem" ? I believe their JOB is customer service, I.E., helping the customer to resolve an issue. If they aren't doing that, for whatever reason, then we are not in the wrong to speak up and insist upon it. Besides, you can't expect to be in a job like that and not get flack from people at least occasionally. And your assumption that he made the rep "feel like shit" is just that, an assumption.
Quite the contrary, in fact. My issue is that an awful lot of people, including right here in this thread, seem to think that customer service reps sit around twisting their mustaches, trying to come up with new ways to not help their customers. I work for a very large company that people LOVE to hate. All I want to do, for my entire shift, is help solve whatever the customer's problem is. Sometimes that's possible, sometimes it's not. I will say this, though: whenever someone unloads on me, it does two things - make me feel like shit, and confirm what sort of person I'm speaking with.
Trust me, she didn't. She understood & she understood why I was venting and let me do it. When the upgrade that was suppose to be complete 2 years ago, then 2 months ago, then beginning of this month is now 'I don't know' - could cost us house sale, I don't feel too bad in venting. If school stays open around here it should go through. If they are worried it could go back to virtual, could lose sale. What did annoy me with this rep & why she was on the receiving end is she wouldn't check any higher up the chain for an answer. She just kept reading from the script. Someone at CenturyLink knows the current status of this. In July the rep on the phone kept going up until he got the mid-September date. But all of a sudden everything is stopped. If she had wanted to end my venting, she would have at least gone up the 'chain' to try to find the answer. For those of you who haven't heard my speed before it is .7 (NOTE the decimal point in FRONT of the 7). Can't do any zoom, video etc. I can work from home barely because I'm just getting screen images from my desktop at work. Was assured by the regional office it would be installed by mid-July this year. (They have the right of way permits, all items needed from township & have started installing boxes - now all of a sudden everything stopped). I have to call USCC tomorrow to up my data because for some reason we have had loss of service on CenturyLink several days this month so I was using my hotspot & burnt all my data already. We had mistakenly assumed it was because they were working on the lines. Guess not.
I will stand down. After that sort of run-around, I'd have expected to be unloaded upon. One of the responsibilities of my job is definitely to be a punching bag.
@MGinCO I am SO excited for your new bed! I also love your wall color. I went with almost that exact color for my office and love it. Delays suck, as I track every order being OCD, but sometimes the delays make you savor it even more when you get it. Your set looks beautiful, and I knoe you'll love it!
Thank you for sharing your bed with us. I hope the delivery issues get worked out sooner than later so you can get a good night's sleep.
