To fully understand this post you might want to read my recent TR first. I just returned from a weekend trip to VP that included an upfront comp of a room for 3 nights, $1500 FP, and a $500 GC, and upon check out asked my host, who is new to me, to look into comping off my room charges (brunch at Bouchon and spa). She replied via email with this response I am sorry but there are no additional comps available for this trip. The rates were pretty high so you were actually over comp’d on this trip. This made no sense to me! When i spoke to the host on the phone before my trip she specifically said that based on my previous play (on one occasion in July) that the offer which I booked could be covered with 2 hrs of play and avg bet of $300+ which I more than coverd this trip. I definitely played more than 2 hrs a day with an avg bet that was higher. In fact she said that if I played more and for a higher average then future offers would be higher. Since I exceeded the minimum play for the comp why am I not getting any backend comps? So I asked her for my ADT numbers. She didn't respond but another host who randomly came up to me during my trip texted me about contacting him if I needed any help with future trips. I explained my issue and asked him to provide my numbers. "2 hours play $567 average bet , actual comp 915 , authority 294 over comp more than 600 points." I was like WTF. I know for a fact that I played more than 2 hrs a day. He clarified that the computer shows only 2 hours played TOTAL for the three days!!!!! FML His reply: "That is from computer screen show and you have right to ask table supervisor about your rate / time in each table before you leave." I told him that it made no sense that it is my job as a customer to make sure that my ratings are correct. Of course I understand that I dropped the ball by not verifying my ratings when I leave a table. But that gets tiring when you smash and grab as much as I do. I know that me and my friend both played at least 4-6 hours a day for three days. The room charges were only around $700 so it's not that big of a deal but I told the two hosts that if this doesn't get resolved then I'm not returning to V/P. Im not holding my breath. Which is too bad bc I actually enjoyed the property. I liked its selection of quality restaurants and the room was very nicely appointed. Oh well. You live and learn.