Uber-Cost does not add up

[jbee]

Have taken Lyft several times on last 2 trips but went with Uber because of a one time big discount. New Uber app was screwy. Did take driver a long time to pick us up (went wrong way. He said his app showed a different pickup point?? I did see him go by missing the turn).
App showed car going all kinds of ways with pickup time changing 15min-3min-5min-14min-2min. App showed the cost due to high demand but NO surge rating. I knew there would be a surge charge. Didn't take time to close out and hail again. Driver was likeable.
Online receipt is different than what my credit card charge shows. Even after discount. Trying to contact Uber online with PC and with phone. No 'help' button on trip readout. Can't find number or email to contact.
Anyone have this info?

 

[eaglejohn]

should be able to go into rider app. click 3 lines at top and when there click trips, click on trip and click help at bottom. choose correct subject and explain

 

[jbee]

I did as you suggested but there is no 'help' button. There is suggested questions at bottom but they do not have my problem. I guess that is what you mean.
I'm going through the 'trip receipt was updated' as that is the closest there is. Seems that there should be an email to contact them.
Their fare breakdown shows everything. Fare, fees, surge and promotion and amount charged to my credit card.
There is about a $16.66 more that shows up on my credit card statement.

 

[eaglejohn]

there are "I have a issue with receipt or payment option" and "I had an issue with promo code" also "I would like a refund"

 

[jbee]

eaglejohn,, I tried one of the items that you suggested and did get a response.
Several emails back and forth. Finally, it did get resolved.
Thanks

 

[IWannaBeInVegas]

Are you looking at an actual charge or an authorization that will clear? I know Lyft does them but I am not sure about Uber.