Hello Board, I had a question I couldn't find on the Total Rewards website, and really did not want to wait all day on the phone to speak to a representative.. Anyway my fiance is a Platinum Tier member with about 31,000 in Reward Credits. I read up online that for every 1000 = $10 in credits usable at participating spas,restaurants, and even towards your room,etc etc. My question is how do I redeem this towards my room at check out if my credit card is charged for the full amount at check-in? Will they credit back what was charged? Also if we used all 31,000 Reward Credits would she then lose her Platinum status because our Reward Credits are back at 0? Thanks in advance.