This is a new response to an email I sent.

I'm sure most of us have called a phone number and heard "we are experiencing a higher then normal volume of calls".

I sent an email to Best Western Hotels today and got this auto reply:

Thank you for contacting Best Western Rewards.
Your request has been received. At this time we are experiencing a large volume of e-mails and appreciate your patience. A Best Western Rewards representative will be contacting you as soon as possible.
If your concerns require immediate attention please call 800-237-8483 (accessible from North America only).

 

Just imagine how long the wait is by phone!

 

It shows they truly do care Joe.

 

Are you Best Western Diamond level?

 

I received an email a couple days ago from Best Western about a new digital loyalty card and to look out for a future email with further info. I guess it's some kind of a mobile app. I have zero BW points, haven't stayed at a BW in years, and most of my travel bookings on Priceline so I canned it.

 

I look after my older brother who is special needs and this includes making/changing med appnts. He had been reffered to a specialist for a consult and a followup with his primary. I needed to change the followup and called the clinic. The clinic is part of UW medicine and has numerous locations, so it's not small. I called and was told the hold wait would be 14 minutes! I couldn't understand that wait, but fine, I left my number. 14 min later I got the auto call that stated they were experiencing a high vollume of calls and the first available rep would be with me. I finally got someone a few minutes later. I thought the reason for the callback was so you COULD speak to someone rather than WAITING. Good old american ingenuity.

Good Luck!
Ric at Joes

 

I wonder if they're replying to the e-mails in the order that they were received...

My buddy has been reprimanded by his supervisors for some typos in his out-of-office auto-replies over the past few years.

One of his gems: "Thank you for your message. I will be out of the office until Thursday as I am sexting things up for the regional meeting."

On the positive side, he said attendance at the regional meeting was way up.

RICHARD

 

It's just simply "UnFcuking Real" thanks Joe its too freaking stupid funny.

 

Its normal sop for companies who have actual people responding to the emails. I suppose they could just set it up so you just got a form letter trying to fix your problem but its worth the wait for an actual person to work with i think.

 

One client of ours, and no, I am not making this up, has phone agents answer email during the times the phones are not busy. LOL, don't hold your breath.

Personally, I'll usually wait in the call queue rather than do email. I've had too many emails to firms vanish in black holes!