I'm sure most of us have called a phone number and heard "we are experiencing a higher then normal volume of calls". I sent an email to Best Western Hotels today and got this auto reply: Thank you for contacting Best Western Rewards. Your request has been received. At this time we are experiencing a large volume of e-mails and appreciate your patience. A Best Western Rewards representative will be contacting you as soon as possible. If your concerns require immediate attention please call 800-237-8483 (accessible from North America only).