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SWA Rapid Rewards fubar yesterday

Discussion in 'Getting There & Getting Around' started by Joe, Mar 13, 2018.

  1. Joe

    Joe VIP Whale

    Joined:
    Sep 11, 2009
    Messages:
    13,420
    Location:
    Wisconsin
    Trips to Las Vegas:
    175
    I logged into my SWA Rapid Rewards account yesterday just to make sure I booked EB for my wife. While I'm checking my flight it says would you like to add Companion? WTF, I couldn't have not booked her? In a panic because the flight is in 4 weeks and I can't believe I could have forgotten her ticket and she will be in C boarding.

    So I add her as Companion and also add the EB fee for both flights.

    Now I go through my records and there is her RT flight, booked and with EB.

    I call SWA to confirm her confirmation number is valid from the original purchase. So now they have to refund the air tax charge and the EB I repurchased. It all worked out, but their computer sure screwed up.
     
    Anniversary trip
    Sept 7-11 trip. I feel the luck already.
  2. nostresshere

    nostresshere Mr. Anti Debit Card

    Joined:
    May 4, 2009
    Messages:
    14,066
    Location:
    TN
    Trips to Las Vegas:
    19
    Is this via the Companion Pass?

    Or just somebody flying with you?
     
  3. Joe

    Joe VIP Whale

    Joined:
    Sep 11, 2009
    Messages:
    13,420
    Location:
    Wisconsin
    Trips to Las Vegas:
    175
    No, with the Companion Pass. When I logged in and looked at the flight, it asked if I wanted to add a Companion.
     
    Anniversary trip
    Sept 7-11 trip. I feel the luck already.
  4. nostresshere

    nostresshere Mr. Anti Debit Card

    Joined:
    May 4, 2009
    Messages:
    14,066
    Location:
    TN
    Trips to Las Vegas:
    19
    Strange....I would have freaked as well.

    Next step would be going back through emails in my travel folder.

    Glad it worked out.