Found out last night, that our Early Bird for our flight tomorrow was cancelled!!!! Back Story: My wife and I booked our flights on 10/11/16 to fly out on 12/8/16. We booked the flights separate due to us using individual points for the flight. We then added the Early Bird for the flight. On 11/15/16: The points needed for the flight had gone down, So my wife called SWA to see if we could be credited the point differential. She was told if we did that, we would have to cancel our original flight and rebook and we would lose the Early Bird and have to repurchase. We declined to make any changes and she was told nothing was changing on our original flight. While she is still on the phone, I get emails stating my flight had been changed. My wife asked the guy about it and he confirmed nothing was changed on our original flight. 12/6/16: Two days before the flight I decide to call and verify that the Early Bird is on my flight since it was asking me to add Early Bird on the mobile app. I am told it is not on the flight and the lady told me she would add it back and that I would be in line where I was on 10/11/16. The option to purchase EB on the mobile app. went away. My wife then calls to check on hers. She is told that they can not add it at this time. All they can do is refund for the original and she can repurchase (and would be in line as of 12/6/16). She escalated to a manager and was told the same thing, but this lady put a note on the account that if the paid upgrade at the gate was available, she could buy that and they would refund the price. We have a layover and we will have to pay the upgrade for both flights. Problem is this is a full flight for both legs and we are afraid there will not be availability for the paid upgrade. My wife was told only the gate personnel could change the boarding position at the gate and suggested we speak with them once we get to the gate. Has anyone gone through this before? If so, did you have any luck speaking with the gate personnel?