I have (had) a trip, both one way bookings, in Jan to LV from Tulsa that were both nonstops. I received an email from them changing the flights, that didn't look like the normal email you get from them and it's subject line was "COMPLEX RE-ACCOMODATION". This email was for the outgoing flight, which they changed to a TUL - STL - LAS flight, which I'm not to interested in as I don't really want to fly back over my house in Missouri to STL. (I live halfway between them). No where does it say I can change the flight within 3 days for free. I didn't receive an email for the return flight, so I logged in and say it was LAS-ABQ-DAL-TUL with something like 8 hours of travel time. It doesn't even show up in the schedule as bookable, and the earliest one can get to TUL from LAS is 6:00 PM now. So today, I get a call on my cell from "SOUTHWEST" and thought this is a scam but answered it anyway. Turns out it was an agent calling about that return flight, wanting to know if she could change it to the flight connecting in Dallas skipping ABQ. I asked her if she could look at the outgoing and just change them both to STL instead of TUL because they have nonstops. So she did, asking which non stop I wanted. She made a comment that the computer wanted more "points" for the outbound flight, but your A-list so she'll waive them. (I'm A-list due to CC Spend, I haven't flown since Feb) Thought that was nice customer service.