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Southwest first (for me)

Discussion in 'Getting There & Getting Around' started by jpw711, Nov 21, 2020.

  1. jpw711

    jpw711 Is that your cat?

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    I have (had) a trip, both one way bookings, in Jan to LV from Tulsa that were both nonstops.

    I received an email from them changing the flights, that didn't look like the normal email you get from them and it's subject line was "COMPLEX RE-ACCOMODATION". This email was for the outgoing flight, which they changed to a TUL - STL - LAS flight, which I'm not to interested in as I don't really want to fly back over my house in Missouri to STL. (I live halfway between them). No where does it say I can change the flight within 3 days for free.

    I didn't receive an email for the return flight, so I logged in and say it was LAS-ABQ-DAL-TUL with something like 8 hours of travel time. It doesn't even show up in the schedule as bookable, and the earliest one can get to TUL from LAS is 6:00 PM now.

    So today, I get a call on my cell from "SOUTHWEST" and thought this is a scam but answered it anyway.

    Turns out it was an agent calling about that return flight, wanting to know if she could change it to the flight connecting in Dallas skipping ABQ. I asked her if she could look at the outgoing and just change them both to STL instead of TUL because they have nonstops.

    So she did, asking which non stop I wanted. She made a comment that the computer wanted more "points" for the outbound flight, but your A-list so she'll waive them. (I'm A-list due to CC Spend, I haven't flown since Feb)

    Thought that was nice customer service.
     
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  2. bubbakitty

    bubbakitty Doing retirement again and happily so....

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    They are very accommodating but I think they throw it out there to see what’s out there.
    We’ve not had a problem reverting your the old schedule, except once; they had eliminated it.
     
    I hate needles so we’ll have to see.......but dislike funerals more
  3. JeJas

    JeJas VIP Whale

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    Am I correct to assume you have a Jan Vegas trip booked?
     
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  4. nostresshere

    nostresshere Mr. Anti Debit Card

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    They are very accomodating when schedules change.

    #1 Advice when you get such emails, or notice it yourself without emails: Go online and look at all the flight options and pick what YOU prefer. Most times, you can make the change yourself. Other times you have to call in.

    Getting a change of cities (STL vs Tulsa) has to be done manually, but as you see, they will often work with you.

    Disclaimer to others (not the OP) : When you call in and start raising hell, telling them how stupid they are - well, you may not get any help at all.
     
    • Agree Agree x 2
  5. thebeachbum

    thebeachbum Low-Roller

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    As it should be.
     
    One more Corona trip.
    Close to Circa for a day.
    • Agree Agree x 2
  6. jpw711

    jpw711 Is that your cat?

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    That is what was so strange about it this time, the emails didn't give me the option to change, just "if you have questions, call the service desk" with no number given. And I agree, you can catch more flies with honey....

    @JeJas I have a Jan vegas trip booked, but I may end up at the Beau Rivage on one of their free charters on the same dates. Just depends on current conditions a few weeks out. I bought the tickets to Vegas when they were dirt cheap (ie 85 each way) back in the summer knowing points reset on Jan 1st and that it would be time to start earning status again.
     
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  7. KKB

    KKB VIP Whale

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    THIS is odd; I have had numerous flight changes this year (not surprising...) & I could change them to ANY open flights that day for NO point/price difference.
     
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  8. bubbakitty

    bubbakitty Doing retirement again and happily so....

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    It may be odd but it is not unusual. :)
     
    I hate needles so we’ll have to see.......but dislike funerals more
  9. Lord Suspect

    Lord Suspect High-Roller

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    Yep, you need to watch Southwest like a Hawk now days when you get an email. I had them change two different trip flights on me, once in Spetember for my Turkey day trip and once in October for my Presidents Day trip. Each time they scratched my non stop flight and tried to get me to accept a non logical connections flight. The 1st time I had to call, due to not readign email correctly. The second time I could log on and change my flights myself due to quick response by me on clicking and changing same day they sent email. Burried in email was a statement I had 3 days to change my flights myself up to 14 days b4 or after my originall flight.
     
  10. jpw711

    jpw711 Is that your cat?

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    might have had something to do with changing origination airport.
     
  11. skybank

    skybank Low-Roller

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    Yes for a June trip this year, they changed my flight from MDW nonstop to LAS to a MDW to somewhere on the east coast then LAS.
    I was like how does this make sense?!? MDW is a huge hub and why would I fly to the east coast to go West, needless to say I just rebooked for the
    non stop they should of changed me to in stead of that one.