A few months ago I posted about our experience at The Plaza with our group of about 20-30 people who get together a few times a year in Las Vegas (and sometimes Tijuana). One of us gets one of the one-bedroom suites at The Plaza for all of us to meet up and have a drink between gambling and eating and running around LV. For many years now, I have always had four days of comped rooms at the Boyd properties and stay there but in the spring, the Plaza sent me an offer for three days of a comped room so I tried it out. It wasn't terrible but I was unimpressed and wasn't planning a return to stay there based on all the little things that didn't seem to go right.(see post here) To their credit, Gary Vickery reached out to me directly about the situation and promised to make things better for our next trip. Without a doubt, he delivered on his promise! My husband and I got the one-bedroom suite thing this time and most everyone else in the group booked one of the Luxe rooms. They all raved about how great the Luxe rooms are - highly recommended! Gary also hooked up our group with wristbands to watch the fireworks from the pool deck on 4th of July. I'm still a bit miffed that housekeeping has to be scheduled the morning prior but they were quick to bring up fresh sheets and towels upon request. Our room didn't have Kleenex (same problem last time) but again, they brought some up when asked. The AC was cold and the pillows were fluffy. WiFi was strong throughout our stay. They had the Players Club desk open and signage indicating that if you were there during their closed hours, you could go to the cage and get help. As before, the staff was great - friendly and helpful. I did not walk into the casino host office this time as we didn't charge anything to our room. Bell service is back and running, though it seems they have only one bellman on duty at any time. Valet is still closed. My gambling losses this trip were more than usual but we had a great time overall! Thank you @PlazaPoker for following up with me and making things much better this time around... see you soon!