Hi, Can anyone tell me about the customer service at Sam's Town. I just booked with them, and asked them for a confirmation email. They never sent it. I than called and asked a second time for the confirmation email and the customer service rep had my name and email address misspelled even though I spelt it for her twice. She than stated she would send me an email "again", and in the email my name was spelt wrong. In my opinion most of the middle of the line casinos in Las Vegas are about equal, and only a few things set them apart (customer service and whoever has the best gaming). Any help would be greatly appreciated.
I made a res for Nov yesterday and they sent an email conf. It's not high class but the gamblin is good and rooms are pretty nice...........
Decent hotel...decent gambling...no complaints....recommend a rental car to get around as it is out on Boulder hwy.
I stayed there a few weeks ago. Service was okay - the cocktails waitresses were great, front desk was a little iffy. Rooms were average, nothing special. I liked the casino here, food choices were good but the buffet is definitely over rated.
Never stayed there, but played there many times 'cuz a couple we know loves it and stays there. The casino is fun and has lotsa machines I really enjoy playing, contrary to the CET places on the Strip which have ripped most of them out! Buffet is surprisingly good for the price. Line is usually tolerable. Coffee shop? Yet another TGIF. {whoopee!} Drink service can be hit and miss but usually ok. I did borrow our friends' room to do a power nap a while back and it was really much nicer than I would expect. About the same quality as the ROTH rooms at Flamingo or Bally's.
I've stayed at Sam's Town 35 times (I had no idea it was that many until I checked my records), so I must like the place! You can encounter a grumpy or brain-dead customer service rep anywhere at any time – we all have bad days. Overall, however, I find Sam's Town as good as or better than most in the friendly service department. We book on-line whenever possible, and confirmation emails usually arrive within seconds. Additionally, reservations appear on the BConnected site. When we've had to call to make changes, we've always requested and received confirmations, though when manually initiated, they sometimes take longer to arrive. We did encounter the "deer in the headlights" look once when trying to check in, however. It seems they had misspelled Ms. Gecko's last time, which has happened more than once elsewhere. No problem, and I've been able to sweet-talk my way into a premium room more times than not. It's funny when I think back to when I first started going to Vegas 29 years ago (exactly this Sunday). There was no Internet, and at most, I'd be given a confirmation number over the phone. There was never a problem; yet these days, I feel compelled to bring printouts of offers and confirmations.
I never got an email, either. I booked through an email offer, but didn't get a confirmation email. I had no problem the other day checking in. I did get a disabled persons room, strangely I am 39 and was one of the youngest people I seen in there by a long shot. I asked at check out and the lady had no clue why I was given that room. BTW, I loved my stay there and would stay again and recommend the place to anyone, just have a car.
I agree. Good place to stay in my experience. I have always had good desk service. I ask for a quiet end room and usually get it. The rooms are basic, but if I hit the right week I get two or perhaps three in the same week free. If you don't rent a car, there is a shuttle to downtown and one to the strip as well as city buses. Since they changed the HDX bus schedule it is a longer ride on city buses. However, you can access Sunset Station fairly quickly on the bus.
