Earlier this year, I reached out to Kevin about matching an offer I received at the Wynn. He did so, and our stay was awesome! 4 nights, fountain view, free play, food credit, VIP check-in.... (This is was going to be my third stay at Cosmo including the initial invite).Now a few months later I reach out to my host, JM about staying again...the offer I received was similiar, but JM's response was not! His response was COLD! "Unfortunately, our promotional offers do not include fountain views, but for a nominal fee, you can upgrade at check-in. You play simply doesn't warrant it." My offer expires mid stay, and he states that he will,"...have to receive approval to extend the offer." Anyone experience this?