This has been my 3rd time booking Presidential, and it's the first time I've ever had a bad experience. My pickup driver was miserable. We weren't offered water,champagne, or rose for my wife. We had even paid extra for the bigger car. He seemed annoyed that I asked him to drive the strip (mind you, this was a Tuesday night, no traffic). He didn't seem to know the area, and did a 3 point turn on the strip at the light down by the old Stardust to turn around, which felt very unsafe and just odd. I hope this isn't a sign of the times from Presidential. OTH My pickup driver, Wesley, was fantastic. Pleasant and personable. Now, here's my question. Wesley gave us his card with his info. Can we reserve through him, directly? Do they get commission or have quotas for booking trips? I never thought of requesting a driver as I never had an issue, before, but I'd like to reward him for providing a quality service by giving him the work.