We just switched from a Boyd property to the Plaza last December. Curt was our host and was quite helpful. (We are such low-rollers, I couldn’t even imagine we would get a host, but we did). We stayed about 8 nights in December and then in April 2019, hubby had a work convention at MB. I stayed @ The Plaza and couldn’t have been happier. As a solo person during the day, there was tons to do, plenty of food choices and I felt perfectly comfortable tootling around on my own. Due to some issue with the airlines (grounding of those planes), our stay was unexpectedly extended 4 more days and we didn’t have a hotel! Curt took care of us without any fuss/muss. We stayed in non-luxe rooms obviously but we’re returning at the end of the month and have a luxe room booked. I can’t wait to see it and while I’m super-sad that Curt left (Why’d he leave anyway??) I am happy to say Ashley again took great care and helped us make our reservations. If there’s a service failure, I expect the management folks to make it right, so cross your fingers!