I've been able, if speaking with a capable representative, to depart my room so that they can clean and turnover, but have the hotel leave my folio open. I've charged items to my folio after departure room to take advantage of promo resort credit. To be thorough, I've also had stubborn representatives tell me it's impossible and that I'm mistaken, it never could have happened It's not uncommon to arrive at a hotel and not have the room ready. Many places will hand over a key and notify you when the room is ready, allowing you to proceed directly to your room. I believe that, at least sometimes, they've assigned a room - it's just not yet clean and ready. Is your hotel account, your folio, open before you're actually in the room? In more practical terms, can you arrive, stop at check-in, get a key but not yet have access to your room, and start charging food, beverages, etc. to your room immediately? Arrive and head to spa for a treatment to while waiting for room - can you charge spa to room?