1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

Park MGM charging a "venue fee" at their bars

Discussion in 'Vegas Nightlife' started by notfromconcentrate, Sep 4, 2019.

Thread Status:
Not open for further replies.
  1. Geogran

    Geogran texas yankee

    Joined:
    May 1, 2014
    Messages:
    4,398
    Location:
    TX
    Trips to Las Vegas:
    53
    I haven’t personally experienced this new venue fee yet, but agree it appears to have been added sneakily under the radar. A more appropriate and customer sensitive introduction would have been to place cards/signs at every bar and table as notice of the new venue fee and effective date. Also train servers/tenders to remind patrons of the new charge for a period of time when ordering. Then the patron can stay or leave having been informed. Seems that didn’t happen.

    My Solution:
    1) ask on the spot or call and get the address/email of where to lodge your complaint, then write or email the management of that venue of your displeasure with whatever your issue is. If you don’t do this basic step, there is no guarantee the ‘right’ people will ever know how many disgruntled patrons there are. Therefore it is never addressed or resolved. Be clear, concise, polite and make your point. Threats and demands are a dime a dozen; make your case passionately but rationally.

    2) no longer patronize those places or suck it up and hope for the best that your complaint is addressed.

    3) if FB, Twitter, other social media is your thing, do it, but write the corporation first if you’re really serious about getting a specific response.

    4) last but not least, inform VMB :cool:

    Dear @ardee, I hope I have now beaten the dead horse to your satisfaction.:ssst:

    Dear @notfromconcentrate, while I agree with your remarks that this was a sneaky thing to do, I don’t agree it was ‘hostile’ or that mlife’s ‘attitude to customers is high handed and reckless’. That seems to be a broad generalization based on my 20 years experience with mlife properties. There may be individual instances that you experienced, but I find mlife staff overall to be helpful, pleasant, and very cooperative when things go awry. I’m not a person who shrugs and says oh well, I’m proactive and voice my displeasure to the appropriate dept about things that really bother me.
    I do thank you for informing us of this new fee.:D
     
    • Like Like x 2
    • Love Love x 1
  2. azlefty

    azlefty VIP Whale

    Joined:
    Jun 5, 2014
    Messages:
    1,179
    Location:
    San Diego
    Trips to Las Vegas:
    40
    I don't like non-transparent fees any more than anyone else, and maybe it's just me, but the part of this that is keeping me away isn't the hidden $2 fee or the tax, it's the $18 beverage and the all-in expense. The first time I see it, it's infuriating, but once I know of its existence, it's just part of the cost and I have to do a little bit more arithmetic, and just like the $18 price of the beverage itself, I now know what it cost and I can and WILL choose to avoid it next time, and I'm out the $18 and the CNF fee this one time.

    About 8 years ago during the recession, when resort fees had just been introduced but there was lots of room vacancy, I remember seeing rooms on OTAs like Hotels.com etc for $1 plus a $20 resort fee. While I thought it was annoying, I also gladly would have paid $21 for a decent room even if 95% of the cost was a resort fee, especially compared to a similar alternative that all-in was more costly. I still rent cars in Vegas and usually more than half the total cost is taxes, but when the total is $88 for a weekend, it's worth it to me and I care a lot more about the $88 total than the breakdown of $40 in daily rental charges and $48 in various forms of taxes.

    Similarly, if I had a choice between an $18 cocktail + $2 CNF fee + tax + tip, or a $6 cocktail + $6 CNF fee + tax + tip, all other variables held constant, I would choose either neither one, or if I really wanted a drink, I would choose the latter because I am effectively saving $8 even if my CNF fee is 3x.

    Also, everything we are talking about are nice-to-have things, they are not need-to-have things. They are not staples needed for survival, they are things that one would have to pay if they chose to go to a particular square mile of the earth on vacation among literally thousands of alternatives, or nowhere at all.

    That said, here is a suggestion:
    • Write a tactful and constructive formal letter, on paper, mailed in an envelope, addressed directly to the CEO with a specific request or policy concern, and a proposed remedy or fix, as opposed to a laundry list of gripes. Learn how to do this if you don't already know. . Gajillions of people fill out web forms and they can easily be read and processed by a computer. Meanwhile, very few people take the time or effort to write a letter, buy a stamp, and put it in a mailbox, so they receive very few letters and it takes more work to have a computer read them than it does for the CEO to read them, so their impact is outsized.
    • CC your letter to the head of the culinary workers union (in case they benefit from the fee, or to let them know they exist if they don't) and also to newspapers, tripadvisor, etc.
    • If that doesn't work, use creative forms of resistance. Such as flash mobbing the check in booth of the next Gaming and Entertainment Expo, etc. Or organize a slot-in in which everyone takes up the penny slot machine chairs and actually plays no more than 1 cent at a time, for several days, and cashes out a ticket after each win, and then feeds it back into the machine to play again. Or if the place has mostly dollars, just play them very very very very slowly. Like one spin per minute. They can easily throw one of us out. but they can't throw all of us out without a tremendous amount of difficulty. And if they do throw you out, make sure you have someone nearby to take your seat and continue the crusade. Then pleasepleaseplease give us a trip report.
     
    Last edited: Sep 8, 2019
    • Love Love x 1
  3. notfromconcentrate

    notfromconcentrate High-rolling diner. Low-rolling gambler.

    Joined:
    Jul 19, 2015
    Messages:
    3,140
    Location:
    Toronto, Canada
    Trips to Las Vegas:
    13
    #1 is a great strategy actually. It's appropriately assertive, and stands to get one the useful information they would desire in chasing this up, beyond the "default" responses such as Facebook/Twitter/other platforms. Sadly, in my particular case, I didn't notice the charge until weeks later, so naturally I couldn't have done that on the spot.

    As for how this is being handled right now, since I actually did this as a room charge to my room at Aria Sky Suites, a member of their concierge team is now taking care of this for me. Leveraging the "clout" of being a Sky Suites guest helps here I think as far as getting management to "hear it" goes, as that's a tier of guests treated much differently than the general population, from what I gathered before and during my stay.

    To your comment at the end of your post...

    "Hostile" referred to them blocking me on Facebook messenger when I asked a simple question in a completely respectful way. That was completely uncalled for, and I certainly viewed that as a hostile thing to do to me... I don't think many others would disagree. If that's how they're dealing with disagreements, that shows a really really big problem with their attitude towards customers.

    "High handed and reckless" referred to the approach of the sneaky fees in relation to both customers and front-line staff. MGM is trying to improve their bottom line... cool, nothing wrong with that. But instead of risking driving customers away with higher prices, they're artificially increasing the prices by adding this nonsense fee. That's very high-handed, as they're basically telling the customers "lol here's your higher bill, hope you won't notice" and the front-line staff "lol just hope the customer doesn't notice, and you're the one who will get yelled at and probably not tipped if they do notice". I also say it's reckless, both in the sense that it's bound to directly impact their front-line staff who may get stiffed on tips as a result, and in the sense that this could absolutely lead to a class-action lawsuit or some kind of regulatory action against them for deceptive pricing.

    I do agree that this assessment may not necessarily be fair as a broad generalization of MGM, but I'm not exactly basing that off of isolated information when I get charged a nonsense fee, they double down on it when challenged, and when I ask a simple question for clarification they block me. Perhaps they're much better than that in other ways (especially because I haven't dealt with them for 20 years like you have). But with this conduct, I think you can understand why I've gotten the impression that I've gotten.
     
    • Like Like x 1
    • Love Love x 1
  4. pressitagain

    pressitagain High-Roller

    Joined:
    Aug 15, 2013
    Messages:
    793
    Location:
    Toronto, Canada
    Trips to Las Vegas:
    8
    If anyone can raise a stink it’s you @notfromconcentrate (and I mean that in a good way)!!!!

    I doubt that you will gain the support of many members here because it doesn’t affect them personally. When it affects them in a different manner, then they will turn their attention to you. Unfortunately, it will be too late....

    The exact way resort fees, surge pricing, parking fees etc gradually appeared. This will be a Vegas thing before you know it.

    I’m glad someone cares....again....even though it doesn’t affect me.

    Good Luck!!!!
     
    • Love Love x 2
    • Agree Agree x 1
  5. Geogran

    Geogran texas yankee

    Joined:
    May 1, 2014
    Messages:
    4,398
    Location:
    TX
    Trips to Las Vegas:
    53
    I do. And also appreciate your response.
     
    • Like Like x 1
  6. dwild

    dwild Tourist

    Joined:
    Feb 8, 2019
    Messages:
    57
    Location:
    US
    Trips to Las Vegas:
    15
    Today's 5% service fee is tomorrow's 10% service fee and soon 15%, 20%, etc..

    Need to fight this now and make people aware of this scheming.

    I will never, no matter how good the food or drinks are, go to a restaurant or bar that plays games with various fees tacked onto the price.
     
    • Love Love x 1
  7. smartone

    smartone VIP Whale

    Joined:
    Jul 17, 2011
    Messages:
    8,041
    Location:
    Northern Nevada
    Trips to Las Vegas:
    230
    Not to complicate this matter further, but I think some here are aware of this fee/tax passed in 2004 (see below) and like most state legislatures across the country, Nevada is always looking for "creative" ways to raise revenue by assessing these fees, which in turn businesses pass along to the consumer in some form or another.

    https://tax.nv.gov/FAQs/Live_Entertainment_Tax___FAQ’s/

    I'm in no way claiming that's what's happened here, just illuminating some of the burden placed on businesses...
     
  8. Sonya

    Sonya Queen of VMB

    Joined:
    Nov 28, 1999
    Messages:
    31,216
    Location:
    Western Washington
    Trips to Las Vegas:
    22
    I have removed several posts and closed this thread to further comments.

    Some of that went way over the line. :nono:
     
    Last edited: Sep 10, 2019
  9. tinytim

    tinytim Low-Roller

    Joined:
    Mar 4, 2009
    Messages:
    345
    Location:
    Red Deer AB Canada
    Trips to Las Vegas:
    40
    Another site says Casinos now are charging a fee for drinks. Can anyone confirm? I SURE hope it's BS as I fly out tomorrow!!
    Thanks in advance.
    Tim
    T-1
    Park MGM; Fremont and Luxor
     
  10. ThePicksHub

    ThePicksHub Low-Roller

    Joined:
    Feb 17, 2015
    Messages:
    250
    Location:
    Windsor, Ontario
    Trips to Las Vegas:
    8
    Last edited: Sep 10, 2019
  11. tinytim

    tinytim Low-Roller

    Joined:
    Mar 4, 2009
    Messages:
    345
    Location:
    Red Deer AB Canada
    Trips to Las Vegas:
    40
    WOW. Thanks for the warning. I'll be 3 nights total at the MGM properties noted above, & might be my last ones. We'll see. CET will likely follow suit as they did with resort fees. I've liked Boyd properties and as a Canadian their B-Conned changes hasn't effected me much (Low level Sapphire).
     
    • Love Love x 1
Thread Status:
Not open for further replies.