I haven’t personally experienced this new venue fee yet, but agree it appears to have been added sneakily under the radar. A more appropriate and customer sensitive introduction would have been to place cards/signs at every bar and table as notice of the new venue fee and effective date. Also train servers/tenders to remind patrons of the new charge for a period of time when ordering. Then the patron can stay or leave having been informed. Seems that didn’t happen. My Solution: 1) ask on the spot or call and get the address/email of where to lodge your complaint, then write or email the management of that venue of your displeasure with whatever your issue is. If you don’t do this basic step, there is no guarantee the ‘right’ people will ever know how many disgruntled patrons there are. Therefore it is never addressed or resolved. Be clear, concise, polite and make your point. Threats and demands are a dime a dozen; make your case passionately but rationally. 2) no longer patronize those places or suck it up and hope for the best that your complaint is addressed. 3) if FB, Twitter, other social media is your thing, do it, but write the corporation first if you’re really serious about getting a specific response. 4) last but not least, inform VMB Dear @ardee, I hope I have now beaten the dead horse to your satisfaction. Dear @notfromconcentrate, while I agree with your remarks that this was a sneaky thing to do, I don’t agree it was ‘hostile’ or that mlife’s ‘attitude to customers is high handed and reckless’. That seems to be a broad generalization based on my 20 years experience with mlife properties. There may be individual instances that you experienced, but I find mlife staff overall to be helpful, pleasant, and very cooperative when things go awry. I’m not a person who shrugs and says oh well, I’m proactive and voice my displeasure to the appropriate dept about things that really bother me. I do thank you for informing us of this new fee.