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Paris power outage

Discussion in 'LV Strip Hotels' started by MickeyMickey1975, Nov 3, 2016.

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  1. MickeyMickey1975

    MickeyMickey1975 Tourist

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    You would not win. I was in the casino when this happened. One of our group was on the 11th floor walking from his room to the elevator when the electricity went out. He went back to his room briefly and then went down the stairs in the pitch black with just his phone light, there were 0 lights in the halls or stairwells.
     
  2. CalifLovesVegas

    CalifLovesVegas High-Roller

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    We were in town for SEMA, staying at Harrahs. I took the monorail (because traffic from Gridlock)
    down to Ballys. Played at a machine until GGWrapup was suppose to Open.

    I walked thru the hallway over to Paris, but was stopped before the hallway to GGWrapup Convention area.
    THATS when I heard about the Power outage.

    So returned to Ballys to play awhile longer........ finally gave up since it was taking so long, and
    monorailed Back to Harrahs.

    This whole scenario made me realize CE Needs Kiosks at Other CE hotels for GGWrapup.
    I hadn't heard about any?
    But they certainly Need some in case anything like this ever happens again.

    Luckily I was able to return the next day.
    I'm sure some people had to leave.
    Wonder if CE allowed guests to do any Online shopping if they had to go home, and miss GGWrapup
    because of the power outage??
     
  3. Corinne

    Corinne Low-Roller

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    The emergency lighting did not come on even for one second. I was waiting at the elevator when it went off and walked back to the room in the pitch dark. Luckily I had my phone. I kept checking as well into the hallway. No lights or signage whatsoever. I have requested my host let me know the people at CET and Paris she forwarded my email to. Nothing. Zilch. Nada. Yet! Am seriously considering consulting a lawyer. I am amazed that two weeks after the emails that I haven't even had the courtesy of a reply and an apology.
     
    Last edited: Nov 19, 2016
  4. nostresshere

    nostresshere Mr. Anti Debit Card

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    I stand corrected - or maybe I should sit in the corner. Would love to hear how that happened though.
     
  5. NewOrleansSlimm

    NewOrleansSlimm VIP Whale

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    I mentioned in my last post, what was weird is the casino and hotel had no power but during the day into the night before the power was eventually restored at 11pm. the tower was lit all day long...weird they had power to that but non for emergency lighting
     
  6. nostresshere

    nostresshere Mr. Anti Debit Card

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    Easy answer. On different circuits/electric panels.

    It was not a situation of not having enough power. They had all the power they needed, but the circuits to the hotel and casino were cut. Apparently there were different circuits going to the hotel and casino.
     
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  7. Corinne

    Corinne Low-Roller

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    Update

    I've finally had a phone conversation with someone in authority. It took 6 weeks for a proper apology and having my emails go astray due to their firewall. Just some emails, not all of them and the ones to the CEO got right through that firewall and initiated an instant response. Their admin suggested I have a phone conversation with someone which I agreed to and a time was set. After four hours of waiting (3 hour window) I was told that their phones were blocked to making International calls and he was trying to sort it out with the IT department. I finally spoke to a guy yesterday after I rang him.

    This is what he said. First of all I had a proper apology which was appreciated. The problems arose due to the contractor knocking out the mains cable which affected the whole of the back up system. There was a lack of staff to deal with the situation and not enough staff trained to deal with it and only staff that had had the training were allowed to deal with certain aspects of the safety and security. He also admitted that they were unprepared for that scenario and that they had lots of complaints to deal with and lost a number of future guests, including me.

    He said it had happened before (Bellagio) but, as I pointed out, lessons hadn't been learnt then when they should have been. I doubt they will be learnt this time and from now on I will be requesting a low floor everywhere I stay.

    That's as good as it got. Have a good Christmas everyone and a happy and healthy 2017.
     
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  8. shokhead

    shokhead No big spender unless eating drinking having fun!

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    What is a proper apology?
     
  9. Corinne

    Corinne Low-Roller

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    One that comes from a person who I think genuinely means it.
     
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  10. shokhead

    shokhead No big spender unless eating drinking having fun!

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    Then you will give them a second chance and go back, right?
     
  11. Corinne

    Corinne Low-Roller

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    No, will never stay at Paris again. I just wanted an apology and not a 'cut and paste' one and an explanation of why we were left in a dangerous situation with no emergency lighting or exit signs in an emergency and not having a clue whether it was a fire or a terrorist attack.
     
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  12. shokhead

    shokhead No big spender unless eating drinking having fun!

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  13. nostresshere

    nostresshere Mr. Anti Debit Card

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    I really do not want to slam the poster personally. I am speaking to folks in general.

    I know lots of people fought long and hard to get an "apology" or "response". In the end, I am trying to figure out what good it does. Does not change what happened. Does not make it better. Does not do anything that I can see other than consume time of the hotel staff and the person going after the "apology". And is the apology even sincere. If they screwed up something, the chances of them being totally honest is marginal. Guess I just look at life a bit different and tend to just move on when bad things happen. Just not worth stressing myself, getting gray hair, high blood pressure or spending my time.

    Reminds me of a case where someone sued Delta due to terrible turbulence on a flight - saying they should have flown around it. Regardless of what/how or even if the airline was wrong - she claimed terrible duress and emotional impact. Guess what? She had to repeat her story many times, therefore self inflicting the trauma over and over. Why go through all that?

    As to the Paris incident. They did some things wrong it appears. And some things are just life.
     
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  14. shokhead

    shokhead No big spender unless eating drinking having fun!

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    It wouldn't stop me from going back but I would sure hope the learned and fixed the problems. I would think they did and will. As far as a proper apology. I'm guessing it might take them a minute to get to everybody. What is it, 2500-3000 if near full?
     
  15. bubbakitty

    bubbakitty Doing retirement again and happily so....

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    I can't believe (unless I missed it) there was no offer of comparable nights to your trip which was disrupted in unbelieve able fashion. They were grossly negligent. It seems cheap but correct to invite you back at their expense and hope it smooths things over.
    It will be interesting (haven't seen anything yet) if anyone sues for emotional / physical damages or actual medical problems resulting from lack of access to medications or lack of access to material belongings including passports / identification etc. resulting in missing flights or other activities. Kinda scary and kinda a joke at the same time.
     
    Hoping things have improved………for all of us
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  16. MickeyMickey1975

    MickeyMickey1975 Tourist

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    Finally got my check last week. Will go back but 6 weeks is kind of excessive in my opinion.
     
  17. jgates8

    jgates8 VIP Whale

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    Apologize if I replied earlier - viewing on Tapatalk now so harder to read. I experienced an issue with a hotel in Troy MI a few years ago. All power out for hours & hours. Backup generators never kicked in. Never really received an apology. I did ask for a small discount on room but was denied. (Embassy Suites). I would stay there again - would not rule it out forever - but I did try a different one on the next trip lol.
     
  18. NYNYGirl

    NYNYGirl VIP Whale

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    All I could think of while reading this thread was the people in the elevators...Will rethink high floor requests from here on...

    The only power outage we've dealt with (while on vacation) was at a restaurant. At least it was after we got our food...
     
  19. mrem3200

    mrem3200 VIP Whale

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    Perfectly said. The sense of entitlement these days is staggering to me. What good does an apology really do? Is there any question that management is sorry that this happened? It was bad PR for the casino, I'm sure they had to pay overtime and other costs to get everything fixed, they lost revenue in the casino, restaurants, etc. during the outage. OF COURSE they are sorry this happened. If it was me, I wouldn't need some middle manager in the marketing department to tell me that they wish this didn't happen. I would have pretty much assumed that.
     
  20. snapcat

    snapcat Low-Roller

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    Anyone paying good money to stay at a first class resort or casino has every right to expect exceptional service. An apology and/or refund should be swift, and not take six weeks.

    Getting what you paid for is not a "sense of entitlement." If someone takes your money, puts you out, doesn't respond to you and takes six weeks to make it right, they deserve the bad PR. And I hope to God that you aren't in the guest service business.

    You just made yourself look very foolish. Guests deserve what they paid for. Corporate should have been making every effort to contact those guests effected.
     
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