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OK, so I may had done this to myself. mLife Gift card expiring

Discussion in 'Misc. Vegas Chat' started by DaiLun, Apr 20, 2017.

  1. DaiLun

    DaiLun R.C., L.C., and A.A.N.G., but N.A.H.

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    So, I had two $100 mLife gift cards that I had gotten from the 2015 mLife HGS.

    To make a long story short, mLife disabled them.

    upload_2017-4-20_10-4-15.png

    I went to the Gift card website to find:

    Outlets listed with each MGM Resorts International destination are locations where the Gift Card is currently accepted. Gift Cards purchased at Costco are not accepted at any retail outlets. Effective May 2016, Gift Cards can no longer be used at The Shops at Crystals. The MGM Resorts International Gift Cards are subject to terms and conditions set forth on the MGM Resorts International Gift Card and in an accompanying Card Agreement. Unless prohibited by law, a monthly inactivity fee of $2.50 will be deducted from your Card balance after thirteen months of inactivity. Activity means any action resulting in a charge in Card balance, other than fee imposition, or adjustment due to error or prior transaction reversal. $10 fee to replace lost, stolen or damaged Card, except as prohibited by law. Additional terms are stated in Card Agreement. Purchase, acceptance or use of Card constitutes acceptance of Card Agreement. For Card Agreement, inquiries or information, call 800.554.2707. MGM Resorts International Gift Cards are redeemable only at participating merchants at participating MGM Resorts International Destinations. MGM Resorts International Gift Cards are not refundable or redeemable for cash, credit or gaming activity. MGM Resorts International Gift Cards may not be used for advance hotel reservations, advance ticket sales or running open bar tabs. The maximum amount that can be loaded onto an MGM Resorts International Gift Card is $2,000. Customers will not be allowed to purchase more than $10,000 in one day. MGM Resorts International endorses responsible gaming. If you or someone you know has a problem gaming responsibly, please call the 24-hour Problem Gamblers HelpLine at 800.522.4700.

    $100 deducted still doesn't equal 12 x $2.50.

    Does anyone know what Nevada gift card law is with regard to this? Or, if I am a California resident, am I covered under Calfironia law?

    Of course, It's my fault for holding on to then for that long, but I was "hoping" to have a large group meal so I was "saving them up".
     
    Seven Star Signature event with my cousin.
    5th (and final) GGU bonus event at Harrahs
  2. lsiunsuex

    lsiunsuex Low-Roller

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    Top hit on google

    https://www.creditloan.com/gift-card-laws/nevada.html

    "Nevada has some laws dealing with gift cards, but they are minimal and made superfluous by the Federal CARD law, which provides much better consumer protection. The CARD law puts a minimum of five years on expiration dates and no extra fees can be charged until after a minimum of one year of card inactivity. Nevada law indicates that inactive cards will escheat to the state upon expiration.

    Nevada has fewer consumer protection laws related to gift cards than most states. The lack of protection provided is disappointing, but we are encouraged by the Federal CARD law and hope that Nevada will move forward with better consumer protection efforts."

    I would think in this case, as the gift card can only really be used in Nevada and at MGM, California law won't protect you - not like it's an Apple Bees gift card or something with national locations.

    I'd call or try to contact them - Most companies are decent when accepting expired gift cards, especially with anything of significant value.
     
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  3. letsgotovegas

    letsgotovegas High-Roller

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    No advice to add, sorry, but this really sucks and I hope they do the decent thing and at least give you the balance you should have had after their stupid $2.50 per month service charge.

    Fingers crossed for you!
     
  4. Kobra2848

    Kobra2848 Low-Roller

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    I would call and complain. From your snapshot it looks like at the most you should be hit with 3 months of inactivity fees.

    Mark
     
  5. Chuck2009x

    Chuck2009x VIP Whale

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    Yeah, I would just call. Unless the terms were different when you got the card and allowed them to completely deactivate it after 13 months, which I doubt, I would guess they'll just reload the whole amount or send you new ones.

    I think I would try to get new ones, then you shouldn't have to worry about getting hit with an inactivity fee for another 13 months (note the bit about reversing transactions not counting as activity).
     
  6. nostresshere

    nostresshere Mr. Anti Debit Card

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    I am with the call part.

    Actually, I would have stepped aside when it "appears" you tried to use it at the front desk the other day and called somebody to reinstate the money they seemed to have "misplaced".

    Unless of course there was time limit on the card.
     
  7. DaiLun

    DaiLun R.C., L.C., and A.A.N.G., but N.A.H.

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    Well, here's the problem . . . I did call, but the number that they give is to the card processor, not mLife directly. The card processor told me that "mLife reversed the charges, I don't have any control over that."

    So, I sent an email to mLife, and if I don;t get a reply by Monday, I will call another contact number.

    Thank you all for your advice.
     
    Seven Star Signature event with my cousin.
    5th (and final) GGU bonus event at Harrahs
  8. nostresshere

    nostresshere Mr. Anti Debit Card

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    Interesting. Maybe Mlife is having a communication problem? Let us know what you find out.
     
  9. Chuck2009x

    Chuck2009x VIP Whale

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    Hopefully you'll get an answer from MLife. Clearly the "unload" transaction was automated, and it should have been a monthly fee transaction, not a complete unload of everything. Sure seems like something's misprogrammed.

    Feels like the card processor probably should have had more info for you, like some possible scenarios where that could happen without being an error.
     
  10. DaiLun

    DaiLun R.C., L.C., and A.A.N.G., but N.A.H.

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    OMFG!!!!! What a nightmare!!! Not only are the mLife customer service people "idiots", but they provide answers without even checking the rules.

    I am still getting the run-around. Everytime they give me an incorrect answer, like "The card will expire on the date on the front of the card." I send them a picture of the front of the card. THERE IS NO EXPIRATION DATE!!!

    I am now trying for the third time through MGM's holiday gift shop email address. I told them that "I am trying to stay a loyal mLife customer. I made Gold on my last trip, but I am really having second thoughts about trying to achieve Platinum or Noir if this is typical of the service I will get."

    If it wasn't $200 worth of gift cards, I would have abandoned this by now. Now it's just as much the principle of the thing.

    Arrrrrrggggghhhhhh! :mad::cry::mad:
     
    Seven Star Signature event with my cousin.
    5th (and final) GGU bonus event at Harrahs
  11. Multifarious5

    Multifarious5 VIP Whale

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    I am SO sorry DaiLun, and I totally get your frustration.

    When I get a wrong charge or something isn't credited, I have a bad, bad habit of obsessing until it's fixed...even if it takes months.

    Heck, I've spent months over $25 dumb dollars before. (And it always causes me more stress than it should during the process. ) The amount I eventually get is nowhere worth the stress and time, but like you said...it's the principle.

    So, if I do this over $25, I ABSOLUTELY get you doing it over $200. I DO think you'll resolve it though, as I know you are good at bulldogging things when you need to! :)
     
    Counting the minutes...
    Thank you Comso, for having the best player reward program out there!
  12. Cinwhim

    Cinwhim Low-Roller

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    If you don't get anywhere - maybe an email to the main customer service mlife account? Certainly couldn't hurt and if that didn't get me anywhere I'd just start sending the same email to every address,Facebook and twitter accounts I could find. Yaknow, just for fun.
     
  13. pebbles

    pebbles VIP Whale

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    I hope you get a resolution soon. I wouldn't give up $200 either. Let us know if you win the battle please.
     
    Second trip of 2017
  14. DaiLun

    DaiLun R.C., L.C., and A.A.N.G., but N.A.H.

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    Well, the next step will be an angry email/smail mail to mLife product marketing. Right now I'm on "hold" with my myVegas host having referred this to her contact over at mLife, and a third contact at mLife HGS.
     
    Seven Star Signature event with my cousin.
    5th (and final) GGU bonus event at Harrahs
  15. irishdave

    irishdave VIP Whale

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    Geez, I like many of MLife's casinos, but between PGP and their customer service issues, I think I'll just hole up in Cosmo and V/P. Except to go to Carbone and Lemongrass once in a while.
     
  16. DaiLun

    DaiLun R.C., L.C., and A.A.N.G., but N.A.H.

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    OK, issue resolved, almost. I was put into contact with a mLife representative who actually knew what she was doing. She looked up the cards and they are sending me two replacement $100 cards.

    I told her that "I'm not even gonna ask how this happened." to which she replied "It's getting fixed". So apparently it was a system problem.

    After I receive the replacement cards, I'm gonna look to using them ASAP.
     
    Seven Star Signature event with my cousin.
    5th (and final) GGU bonus event at Harrahs
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  17. DaiLun

    DaiLun R.C., L.C., and A.A.N.G., but N.A.H.

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    OK, issue finally resolved. I received two "good" gift cards.

    1)You (well, I) would have thought that they would have given me "something" for all my troubles
    2)They didn't deduct $30 from each of the gift cards, so I guess that's "something".
     
    Seven Star Signature event with my cousin.
    5th (and final) GGU bonus event at Harrahs
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  18. nostresshere

    nostresshere Mr. Anti Debit Card

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    Thanks for letting us know.

    Spend them before they change their mind!
     
  19. DaiLun

    DaiLun R.C., L.C., and A.A.N.G., but N.A.H.

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    Yep, dinner at Herringbone and Camelot Steakhouse in June . . . .
     
    Seven Star Signature event with my cousin.
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  20. letsgotovegas

    letsgotovegas High-Roller

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    Congratulations! Your persistence paid off.

    Enjoy your dinners!