Allow me to preface this post by saying I have been exclusive to V/P for about 14 years now and visit the hotel a minimum of 6 times a year (if not more). Im not a high roller by any means, but I spend my fair share and I hold a platinum Grazie card. I called the Grazie services number to make a reservation for my next visit. In past years I would receive a comp (on sun-thur) or casino rate on weekends and some busy weekdays. Which is fine with me. This has been the arrangement for years. So the agent says to me, "the rules about casino rate changed and I cannot offer it to you anymore". Okay....... I replied with the usual response about my many years of loyalty and how I have maintained my Platinum status for many years by spending in the casino and hotel. She says to me, "a lot of people have platinum status and if we gave everyone casino rate imagine how bad our business would be". To which I responded, so what you're telling me is platinum status is not exclusive anymore and doesn't mean much at this point. That being loyal for 14+ years and spending enough money in your establishment to achieve and maintain platinum is not enough to qualify for casino rate rooms. She says, "I didnt say that sir, I said that you would be surprised how many people have platinum status" I moved on because she wasnt getting the absurdity of what she kept saying. I responded asking if there was a higher level than platinum that we could achieve in order to have more exclusivity. Agent: "no thats the highest level" Finally I just gave up and say goodbye to the agent and possibly the hotel. Rant over, just had to tell someone, as I felt extremely disrespected after being loyal for so many years. Obviously there was more ridiculousness to the conversation, but Im not sure if I just got a horrible agent or the rules changed. (I do not have a host since I dont play enough to get the attention of a host). Sheldon has finally killed it for me (for now).