Long time lurker, LONG time Vegas visitor, first time poster. I have been going to Mecca (i.e. Vegas) about every other month for the last 2 years or so, generally alone as my hubbie hates the place. I get comped rooms at the Orleans (my home away from home) so I usually splurge on one night at a strip property, trying out different hotels on each visit. So far I have hit the Luxor, The Wynn (twice, FAB), MGM, Strat (yuck), Ballys, Southcoast and for this visit, NYNY. I have been wanting to try out the spa room at NYNY for a while, but been waiting for a good rate. As luck would have it I got a good rate for the first night of my most recent trip so I booked the room and headed to Vegas with high hopes. Interesting note, when I booked the room, the reservation agent asked why I was only staying one night and I explained that I had comped rooms at a different hotel for the next 3 nights and was just interesting in trying out their property. The mention of comped nights changed her tone considerably, I think she assumed I must be a "player" so she offered me the casino rate on the room and VIP check-in and encouraged me to get rated as they would love to have me become a regular. Note to self, always mention comped rooms when making reservations. VIP check-in ended up being very convenient as NYNY front desk was a zoo. I got my key and headed up to my room. The room was a bit of a disappointment, it was large but weirdly under-furnished and the spa was sitting by itself in the corner looking sort of out-of-place. The worst part though was the stink. The smell of mildew was overpowering. While I was fiddling with the windows trying to get that little vent to open and hopefully air it out a bit, a maintenance man showed up. Apparantly he had been notified by the cleaning crew because the smell was so bad. He flushed out the jacuzzi (said it hadn't been used in a while so there was probably some standing water in the pipes) and the smell went away. I decided to go downstairs and gamble a while (extremely tight slots, not a single ticket out my whole stay). When I got back at around 6pm, the smell was even worse. I called down and told them I needed a new room. They were extremely helpful and apologetic, I can't say enough about the service, everybody was so helpful. They then offered me that most sought-after of Vegas gems, the room upgrade. I jumped at their offer of the Ziggernaut suite and they sent a bellman up with my key and to help me with my bag. Well, the new suite was something to behold. Definitely the biggest, swankiest room I have ever stayed in. However, it was located on the 3rd floor, the first floor above the casino and my view was hilariously bad. I opened the curtains to find myself staring directly out at the back of the roller-coaster, A/C ducts and a maintenance man strolling across the roof directly out my window. I literally could have stepped through the window and onto the roof. I actually found it sort of charming in a weird sort of way. It occurred to me that nobody who could actually afford to pay for that room would ever agree to stay in it so I am guessing they keep it for those emergency upgrade needs like mine. I took tons of pictures, it was a total gas. Well, the adventure continued. I had some food sent up and was settling in for a movie around 9pm (I am an early riser and believe it or not, usually turn in early as well, even in Vegas). Suddenly I heard what sounded like rain, inside the room. I pulled back the curtains in the bedroom and there was water running down the inside of the window. Odd, thought I, as I dialed the front desk to report the trouble. They said they would sent maintenance up right away. As I waited for maintenance, the water began to truly pour down, running out of the light fixture in the ceiling and literally splashing on the floor. As the flood spread rapidly across the bedroom floor, I moved furniture and unplugged a lamp so it wouldn't short out, and then called the front desk again to explain that "No, this is REALLY alot of water, not a little leak, somebody needs to come up now before I have to run for it to save myself from drowning". Long story short, maintenance showed up, looked shocked and ran upstairs to see what was going on. Turns out the people in the suite above me had stumbled in drunk, decided to have a jacuzzi, and then passed out on the bed while the tub continued to run and flood their room. They got the situation sorted out and I was upgraded again to the same suite, but this time on the 21st floor. Much nicer view! Really an amazing room. The next morning, I got up to take a shower and the shower handle came off in my hand. No water. Great. I called maintenance again (the fourth time they had been to one of my 3 different rooms, and remember, I was only staying one night). They fixed it right away, but at that point, even though I had found the whole experience kind of funny and was not really that put out, I was determined that I was not paying for any of it. I made a few calls, got transferred around and eventually got a hotel manager who comped my entire stay, room service included! The next three nights were comped at the Orleans, which I love. Which meant for four nights in Vegas, my total hotel bill came to $45 and that was for some room service at the Orleans. You have GOT to love that! Hit a few nice jackpots at the Orleans, I always get more action there, and hit a few of the locals casinos that I hadn't been to, always growing my slot club card collection. I can't recommend the Orleans enough. I know it's pretty much common knowledge on the boards, but really, unless you HAVE to be on the strip, you wont find a bigger, more comfortable room, more pleasant casino, and nicer staff anywhere in town. I Love them! In fact, love is not a strong enough word, I lurv them, I lofe them. This was an unusually troubled trip, although alot of fun and I've gotten a ton of mileage from the jacuzzi flood storage. Hope you enjoy the trip report, I'd love to hear other stories about trips that went awry in a funny way. Thanks for reading.