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New Total Rewards App

Discussion in 'Comps' started by WVUCarter, Nov 19, 2018.

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  1. WVUCarter

    WVUCarter Tourist

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    Diamond member here and the calendar always shows 99% of my nights comped and I downloaded the new app and now it’s showing no nights are comped. Anyone else having this problem?
     
  2. Titilayo

    Titilayo Tourist

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    App is crap really tbh
     
    • Agree Agree x 3
  3. Astribling

    Astribling Alice In Casinoland

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    I just tried the new app and I'm not having that problem. I have lots of comp showing, I'm also diamond
     
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  4. WVUCarter

    WVUCarter Tourist

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    Very weird. I’ve checked daily for a few weeks hoping for a suite to show up and I’ve had like 10 room types show comped then tonight all go away.
     
  5. nostresshere

    nostresshere Mr. Anti Debit Card

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    I have not downloaded yet... but is it the same name?

    I always have trouble remembering the name. You might think it would be harrahs, total rewards, caesars or something like that...
     
  6. mhetrick

    mhetrick Low-Roller

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    The new update is terrible. It takes too long to load while they show you pictures of the Las Vegas properties. I don't need a slide show, I just want my information.
    I'm also Diamond and no comp rooms are showing either, but do show on the TR desktop site.
     
    • Agree Agree x 2
  7. FYMYAWF

    FYMYAWF VIP Whale

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    I got the updated app, looks are an improvement, but the functionality seems to be about the same. App and website are also showing different comp nights for me.

    Frankly I don't understand the CET rate calendar at all. It seems to change almost daily and with arbitrary adds/subtractions. I had 5 comped nights in a Laurel room over the weekend, and now today they're gone.

    Still, CET's online world is light years better than the disaster that is Mlife.
     
  8. DiamondD

    DiamondD High Roller in Training

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    Same issue here
     
    Starting 2022
  9. nostresshere

    nostresshere Mr. Anti Debit Card

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    Rooms come and go for a few different reasons.

    Others are booking, so the number of free rooms get reduced.
    Hotel is getting booked up, supply and demand kicks in
    Comp manager is under the gun and adds more rooms, or removes rooms depending on what the pressure points are this week
    Your theo just got re-calculated (even though you have not been in a casino)
    Or of course.. the system is just screwed up

    As to website vs app -.... maybe they are pulling rooms using different algorithms. Stupid of course, but then again, maybe a purposeful design decision. LOL!
     
    • Informative Informative x 1
  10. Emerson

    Emerson High-Roller

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    It is not arbitrary it is dynamic pricing. If you even refresh the screen a few times or look in multiple browsers you can increase the interest in a room. This is done poorly because it is you repeating and not multiple people and they raise the prices.
     
    • Like Like x 1
  11. Vegas28m

    Vegas28m Medium Roller, Chicago

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    i am 7 stars and have no comped nights. on desktop all are comped
     
  12. karens625

    karens625 Low-Roller

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    On the app it shows a price for rooms for me. But when I clicked on a hotel it showed comped. I only tried with one hotel. I don't know why it has a price on the first page.
     
  13. Vegas28m

    Vegas28m Medium Roller, Chicago

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    even when i click on the room it shows a price
     
  14. joaks

    joaks desert tortoise

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    Wow. Just another reason reason to use the website still, instead of this app. IMO, they actually made the functionality worse. I have to scroll through huge picture offers now instead of just the text and the calendar can’t span a series of dates. Only 1 day can be chosen at a time. Or maybe I’m missing something?
     
    • Agree Agree x 1
  15. Wallew

    Wallew VIP Whale

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    i just went to go onto the CET app and it made me do an update.

    The new update dramatically changed the layout of the whole app.

    I also noticed big changes in the rates on my calendar compared to a few days ago. In Vegas it always showed every property comped except Cromwell and Caesars on certain days. It also used to show AC comped all properties Sunday- Thursday and most fridays. Also real low rates Saturday’s in AC. This has now changed with no change in my play.

    Has anyone else done the latest update and noticed big changes in the pricing on the rate calendar. I was just on the rate calendar yesterday before the update and pricing was totally different.
     
  16. zoobrew

    zoobrew VIP Whale

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    With the Black Friday specials, I am not surprised with a changing rate calendar. Every room bought thru these specials is one less for the people who use comps.
     
  17. Wallew

    Wallew VIP Whale

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    I hope you are correct and rates on the calendar go back to normal next week. I still have all of my email offers but I really like using the calendar to book rooms.

    Just kind of in shock that I have offers for 5 free nights at Caesars with $250 free play but the calendar now says I have to pay $40 for a Tuesday at Rio.
     
  18. Vegas28m

    Vegas28m Medium Roller, Chicago

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    my computer says all comped but phone says i have to pay for every night and i am 7 stars. i think the phone app is not working correctly.
     
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  19. NCAAHoops

    NCAAHoops VIP Whale

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    Sounds like CER will be taking the app down shortly till they get some tech in on thanksgiving
     
    • Funny Funny x 1
  20. StevieNight

    StevieNight Low-Roller

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    Pretty sure the calendar on the app is currently showing rates as if you weren't logged in, and that is why comps are not there
     
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    • Agree Agree x 2
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