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My bad luck story from the Golden Nugget

Discussion in 'Downtown Hotels' started by Grid, Apr 10, 2017.

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  1. Grid

    Grid Well-Known Member

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    I'll go into more detail once I write my trip report, but I just had to bitch about my stay at the Golden Nugget last Friday.

    Limo ride in, excellent.

    Check-in desk, took about 45 mins. Not so great, but it was Friday afternoon.

    View from the room? Wonderful... Every now and then I got to see some pigeons.

    [​IMG]

    The property was a lot nicer than I thought. I've been in the casino before, but I never stayed there. It was much larger than it seemed and very fancy/modern.

    I played for about 2 hours and went to cash out my TITO. The game went on lockdown and needed an attendant. WTF. I sat there, alone, for 20 MINS until I found my brother to come watch my machine.

    Found a slot dude in the High Limit area, told him what happened and asked for help. His reply "The entire fucking casino just went down. Someone will help you when they can"

    So no help there, I walked back to my machine and saw a few dozen lights flashing and pissed off players everywhere. You couldn't cash out! This went on for 2 hours!

    The casino never said anything over the intercom, players just had to warn others when they came by to play. It was madness. You could play your machine, but you couldn't cash out! At least most people couldn't.

    If I didn't have $100 stuck in my machine, I would have left. A lot of people did. They didn't come by offering drinks or water for those of us stranded there. And everyone that worked there was just panicked and running around.

    They had to wait for the system to come back online and they had to clear each machine one at a time. Only 4 slot attendants working on a Friday night. It took me nearly 2 hours to get paid. I asked what happened and they wouldn't say. I asked if it would happen again if I went to another machine, I didn't want to burn my host, and they said they didn't know.

    I have never been more pissed sitting in a casino then I did on Friday. What a way to end my trip.

    Full trip report is on my website, the good, the bad and the broken!

    https://sites.google.com/site/lvgrid/journal-blog/i-the-night-the-lights-went-out-on-fremont
     
    Last edited: Apr 13, 2017
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  2. Richard Alpert

    Richard Alpert LOST

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    Holy moley! That sounds like a PITA--and I don't mean the bread!
    At least they were able to finally get you cashed out, but that certainly ruined the vibe there!

    Sounds like the only ones having fun there were the pigeons!

    Looking forward to your TR! :peace:

    RICHARD
     
    The Alperts Take Polo Towers!
  3. marksind

    marksind VIP Whale

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    What a mess! They could have at least kept the booze flowing while everyone was forced to wait.

    Last time we stayed at the Nugget we got a worse room than yours - looked out at a concrete wall about ten or so feet away. I don't care if it's for one night, but we were there for four. I waited through the line again and requested a room change, explaining why. Got an even worse room. Tried yet again, this time with the $20 sandwich. Got a top-floor room with a good view and extra guest coupons, plus a VIP pass. Worth the effort and money, but took an hour and a half.
     
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  4. KimiCoconuts

    KimiCoconuts Low-Roller

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    This is just horrible. This happened at NYNY when the entire system went down. Sucked big time, our gaming was interrupted for 4 hours and we left money in multiple machines because we could not stand waiting. :(
     
  5. Verboten72

    Verboten72 Tourist

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    That's just brutal! What a nightmare scenario...how are there only 4 attendants at a property that size on a Friday night?! And no drink service either?! Forget that! Can't wait to read your TR...I certainly hope you had much better luck the rest of your trip!
     
  6. vegasdev

    vegasdev VIP Whale

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    yep that would be very aggravating. nobody cares. that seems to be the attitude more often than not.
     
  7. Joe

    Joe VIP Whale

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    I avoid GN at all cost. I haven't even walked in there in maybe 10 years. My last "good" experience there was waiting for one hour and ten minutes for my wife to get a $1,300 hand pay. Just ridiculous.
     
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  8. saintpauljeff

    saintpauljeff VIP Whale

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    last time I was there I was enamored with some gorgeous dealer in the party pit... holy moley I could have played at her table all night :love:
     
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  9. Gino

    Gino "The King of Inappropriate."

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    When I was on my downtown kick, The Golden Nugget was the only place I would stay. It was also the only downtown property that I gambled at the least. So many better options for gaming downtown. However, the restaurants, the pools, and the rooms are light years ahead of anything else down there...Sucks when this kinda shit happens.
     
    Reno to Las Vegas...and other places in between..
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  10. MikeOPensacola

    MikeOPensacola VIP Whale

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    Yep. Stayed there for years but did very little gambling there. The Rush Tower rooms are the best rooms for the price that I've ever stayed in but the casino vibe was never there for me. If I return downtown I could only see staying at the GN.

    :peace: :beer:
     
    Christmas at Encore
    Summer Trip at Aria
  11. Hogman

    Hogman VIP Whale

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    I enjoy playing craps at the GN.
     
  12. TFK

    TFK High-Roller

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    The Downtown Grand is actually much nicer than the Nugget these days.


    TFK
     
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  13. zoey11

    zoey11 Mid roller and Vegas fanatic

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    That's awful for two hours!
    I am staying there in less than two weeks. I hope it doesn't happen again!
    Some of the staff there are not the most accommodating or friendly.
     
  14. 93 Octane

    93 Octane Chief bottle washer

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    It makes no sense why they don't spruce the concrete walls up a bit...wouldnt take much money or time to make the space semi-nice with various painting themes.. maybe even plant a garden....do something...that view would make me never want to stay at a property again
     
  15. Hogman

    Hogman VIP Whale

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    I had bad views at Caesars and cosmo. Some rooms just have bad views.
     
  16. srudude87

    srudude87 Low-Roller

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    At least they didn't "re-accommodate" you.
     
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  17. breanna61

    breanna61 Super Moderator

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    Shit happens but the "the whole fucking casino is down response" isn't an example of fine customer service....wow! Craptastic view too.
     
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  18. Grid

    Grid Well-Known Member

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    Yup, lots of people just walked away. I saw some guy sit down at another woman's machine about 10 minutes after she left. I couldn't tell how much was abandoned in her slot, but he made some money for waiting it out I'm sure.

    I'm going to assume most casinos just need a slot attendant for hand pays and machine jams. So 4 may or may not be right for a casino these days. But you would think they would have other people trained to fill in the gaps in case of a crisis like this! Make management earn their money!

    As for drinks, they had bar hops out in the pit area. So they kept the table players well lubed. But never once did they walk into the slot area by me and ask those of us stranded on an island if we at least wanted a water while we waited.
     
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  19. Grid

    Grid Well-Known Member

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    And that was the attitude I was served up. I can tell they were frustrated by the situation. But the sit there and wait thing sucked when you are just dismissed. To add insult to injury, the guy that blew me off when I tracked him down in the high limit area, when the shit 1st hit the fan, was the guy that ended up paying me.

    He paid someone else in my area 1st, I watched him do it. No big deal. But he looked over at me staring at him and said "Don't worry, I'll get to you soon". I wasn't worried, I just ran out of other shit to steer at. Later on that night the same dick say me walking thru the casino and said "Glad to see you didn't leave". I hope he was being sincere but it didn't seem like it.

    It was a very nice property, for DT standards at least. We ate at Claim Jumpers, great service and good food. The shark tank slide was broken but the pool area, while small, was very nice. And we did gamble around at other places and did a little better outside of GN.
     
  20. Grid

    Grid Well-Known Member

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    I agree that it wouldnt take much to spruce up that shit view, maybe just some plants or whatever. And yes not every room can have a great view, I was just pointing out my luck from the moment I walked in there.

    The long line to check in, the shitty view, and the 2 hour wait to get paid ordeal. The combo of all 3, plus losing a grand there in a night, just sealed the deal.

    They knew I was a rated player. They sought out my play, sent a limo to get me, comped my room up front and tossed a $100 dining credit in my lap to get me there. You would have thought someone along the way would have booked me in a room higher than the 2nd floor.

    At least it was easy getting to and from the room!
     
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