A couple months ago when we checked in late at night we had some VH luggage already in our room at MSS...think that was the 2nd time it's happened. Went down to the front desk and made sure the room wasn't assigned to someone else and we weren't going to have a surprise in the middle of the night (which we didn't). Seems the big issue is miscommunication between VH and the front desk...they really need a system that updates guests' rooms in real time. If I was a VH guest I'd be upset knowing someone could have gone through my luggage at their leisure. The biggest problem is your deadbolt wasn't a true deadbolt...maybe it was a lifesupport bolt? Either way I hate when rooms don't have the extra latches/chains.