1. Welcome to VegasMessageBoard
    It appears you are visiting our community as a guest.
    In order to view full-size images, participate in discussions, vote in polls, etc, you will need to Log in or Register.

mlife Tier Credits?

Discussion in 'Comps' started by HuskerBB, Nov 18, 2016.

Thread Status:
Not open for further replies.
  1. HuskerBB

    HuskerBB High-Roller

    Joined:
    Apr 20, 2007
    Messages:
    855
    Trips to Las Vegas:
    29
    Is there any easy way to check on the details behind your Mlife tier credit balance? For TR the website gives you a statement that shows tier credits your received each month in various categories.

    Reason for asking is that I don't think I really got tier credits for $ spent on my last trip. I can see from my point balance how many gambling points I accrued so I think I can calculate tier credits that should have been added just from that part (10 tier credits for each point + the multiplier right?). The increase in my tier credit balance during the trip is higher than that figure - but not by much. We stayed at Aria and the room was only partially comped so I have hotel $ spent plus some pretty significant restaurant charges either billed to our room or where we gave them my card. Website says we are supposed to get 25 tier credits for each $ spent. Based on my balance on the website I don't think I got the tier credits that I was supposed to from those expenditures. Any ideas on how to check on that? Not a big deal because it may not even change where I end up in terms of tier at the end of the year but still feel like I should get credited with what the system says we should get.
     
  2. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

    Joined:
    Apr 24, 2014
    Messages:
    7,778
    Location:
    San Jose, CA
    Trips to Las Vegas:
    90
    1) the mLife year has just started. Their year is 10/1-9/30, not the calendar year.

    2)How long has it been since checkout? I have heard of delays in posting hotel spend to accounts.

    3)Call mLife, they are usually very helpful in sorting out these issues.
     
    Second HGS Event at Bellagio, but I'm slumming by staying at Excalibur
    Bangkok, Resort World Genting, and MGM Cotai
  3. HuskerBB

    HuskerBB High-Roller

    Joined:
    Apr 20, 2007
    Messages:
    855
    Trips to Las Vegas:
    29
    Yes this is a trip since the annual reset. I have been back nearly a month though - it was mid-late October.
     
  4. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

    Joined:
    Apr 24, 2014
    Messages:
    7,778
    Location:
    San Jose, CA
    Trips to Las Vegas:
    90
    I would call mLife and explain your situation and they should be able to go through your charges and points.
     
    Second HGS Event at Bellagio, but I'm slumming by staying at Excalibur
    Bangkok, Resort World Genting, and MGM Cotai
  5. Chuck2009x

    Chuck2009x VIP Whale

    Joined:
    Apr 5, 2009
    Messages:
    8,734
    Location:
    Boston
    Trips to Las Vegas:
    23
    You don't get a multiplier on Tier Credits, you only get them on ExpressComps and PointPlay.

    MLife doesn't break out TCs from gambling vs hotel spend like CET does (CET actually breaks out RCs, not TCs, but it's easy enough to calculate from that).

    DaiLun is right that your final charges often don't hit your credit card until up to a week after you leave, and so the TCs might not. But two weeks should be enough time, unless they are having some other problem.

    I know you've been around long enough to calculate how many TCs you should have gotten from gaming - one thing that could affect your TC total is playing a lot of specialty slots. If that's not an issue, and the TCs line up pretty closely with your gambling-only activity, this is what I'd do if you don't see any adjustment before your next trip:

    • Log into MLife and take a screenshot of your coin in. MLife lets you isolate by calendar quarters, so it should be easy to get a shot of your recent trip.
    • Take a screenshot of your TCs.
    • Print out your folio showing your hotel spend (or a copy of your credit card statement)
    • Bring all that stuff to the MLife desk on your next trip before you do any gambling or spend, so your last trip is the only activity since the Oct 1 rollover (keep a copy of everything).

    I was pleasantly surprised how MLife handled a similar situation a couple of years ago. I had two consecutive days with a really high level of coin in and I could see I didn't get the TCs; they normally update pretty much in real time. I was short about 60,000 TCs. I went to the MLife Desk (this was on the day before checkout), and had them lookup my info (I didn't have screenshots), and they agreed it was off.

    The MLife staffer got on the phone and spoke to someone, and said that person would call me back. I moved to Cosmo the next day, but sure enough, while I was unpacking at Cosmo, someone did call me back and told me they were posting the missing TCs. And they posted overnight.

    So, if you're right, and it's obvious, I think they'll give you the TCs. It's probably mostly a matter of making first contact with someone who's familiar enough that they'll recognize the discrepancy right away. If that doesn't work, then there's an email address for MLife you can try, but that's a little more sketchy, emails tend to go into a black hole.

    BTW, if you play specialty slots and VP in addition to regular slots, one way to track how many TCs you should have from gaming is to watch your HGS points - they should represent base MLife points, so you should have 10 TCs for every HGS point. The only problem is, they don't get zeroed out on the same date as TCs, they get zeroed out after HGS happens (or after Dec 31, not sure which). But once they get zeroed out, you can use them to track base points.
     
    Last edited: Nov 19, 2016
    • Informative Informative x 2
    • Like Like x 1
Thread Status:
Not open for further replies.