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MGM Resorts to start charging extra service charge for their spas/salons

Discussion in 'LV Strip Hotels & Casinos' started by Dan_Tanna, Aug 9, 2018.

  1. gilly from philly

    gilly from philly Low-Roller

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    I agree. Some people just get worked up whenever you put fee and Mlife in the same sentence.
     
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  2. JoJoR

    JoJoR VIP Whale

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    No Mlife hotel offers spa access with the resort fee. I wonder if this will apply to day passes though.
     
    Last trip of 2018?
  3. Gypsy21

    Gypsy21 Tourist

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    Thats fine. I mean, I'd still like to know how much is a tip, and how much is a 'fee' that doesn't go to the providers, but it's not like its going to stop me from using the spa. I just think that in general, even top-tier mlife properties can't compete with the quality and standards of service at Cosmo and Wynn.
     
  4. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    I think Aria, Bellagio, and Skylofts can compete, but after that, I agree. All of those resorts are very good and have advantages and disadvantages when compared to one another. Its just that if this auto gratuity policy was the tipping point for you or others (no pun intended), I wanted to make sure you knew Cosmo uses that policy as well.

    And I see what you're saying about how much of the auto tip the service provider actually receives, but I personally don't concern myself with that. :thumbsup:
     
  5. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    If it does apply to day passes, I would agree that is a reason to be disgruntled. But FWIW, I have gotten day passes at MGM Grand in the past (where they already have the auto tip procedure) and no auto tip was added. Hopefully that policy remains the same
     
  6. smartone

    smartone VIP Whale

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    My guess is too many non-tippers or low-ballers (either by conviction or just sheer ignorance). I get a massage every 3 weeks at home $70 for 90 minutes. I always tip her $20. She thanked me the other day like it was Christmas and I asked doesn't everyone tip and she politely said, "you'd be surprised." Actually, it doesn't surprise me after reading tipping threads around here. Not attempting to start a tipped war thread again... you do you and I'll do me, but the fee is not surprising to me. Now with it on there... I probably wouldn't tip extra, though I do tip extra in cash on room-service if it arrives quickly and there's an auto-gratuity on that of 18%.
     
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  7. Gypsy21

    Gypsy21 Tourist

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    I haven't stayed at the Skylofts yet, so I can't comment on those. I love Aria's sky suites, and the restaurants in the Aria are a definite bonus, but I just don't like staying there. I have yet to find any staff at the Aria who has a pleasant demeanor or any type of personality (except the guy, can't remember his name, that did my last massage there. He was really nice, and really good, and I would gladly tip him 600% lol).

    Not a tipping point or anything, but thanks for the heads up. I was always kind of an Mlife girl, it's just been in the last year or so that I bothered to realize there were OTHER casinos in Vegas too, so now they seem shiny and new and 100 times better than the same old things I've been seeing for the last 10 years.

    I'm always a little concerned about spa/salon tips. I'd hate to go in for highlights and come out with green hair because they remembered me from last time and thought I should have tipped more.:haha:
     
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  8. JoJoR

    JoJoR VIP Whale

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    I think I would be a little miffed as well. Also agree that every day pass that I've bought from Aria and MB have never had room for gratuity.
     
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  9. vegasqc

    vegasqc VIP Whale

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    I never have stepped foot in a spa/salon and probably never will so i can live with that one
     
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  10. MikeOPensacola

    MikeOPensacola VIP Whale

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    The absurdity of an effing service fee is beyond ridiculous. In reality the “service fee” provides restaurants, spas, utilities, condo associations and a litany of others a means of charging me money for their privilege of charging me more money.

    As far as tipping when an automatic gratuity is included I don’t and I don’t feel the least bit bad about it. At that point it’s between the employee and the employer......this is where I draw the line with tipping.
     
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  11. tfcoach72

    tfcoach72 Low-Roller

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    Just an automatic tip. No biggie. See it all the time at restaurants with usually 6 or more. Just hope the service supplier is getting their fair share.
     
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  12. Hollywood31

    Hollywood31 Tourist

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    So many questions here:

    - Will the individual actually receive that 20% "tip"?
    - Will all be forced to split the 20% "tip" now?
    - If I typically tip over 20%, I will now not do that with a service fee. How many people won't be getting the tips they deserve?
    - Can I opt out of the tip, like I do with a massage now, and pay accordingly and with cash?
     
  13. Crawfordesquire

    Crawfordesquire Low-Roller

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  14. UKFanatic

    UKFanatic The Arbiter of Taste Caviar Kid

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    You can do that without opting out of the auto tip. Now they will simply take your cash at checkin
     
  15. DeMoN2318

    DeMoN2318 The DERS

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    Would this change how you would normally tip?

    If you know tips are pooled and split, do you tip differently?
     
  16. Hollywood31

    Hollywood31 Tourist

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    I would be more inclined to not include anything other than what that 20% fee is. However, I did wonder if the employee will suffer if they do not get the full 20% fee when they would most definitely get it the old way.

    Not sure if I am asking/describing it clearly enough.

    If tips are pooled and split, this could be better for someone that half-asses it...which is what already angers many dealers.
     
  17. LVisBeautiful

    LVisBeautiful Low-Roller

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    If I have to pay an extra 20% to go to a spa, my relationship with Vegas spas will be ending soon. I paid $70 for a manicure last time that was done by a recent beauty school graduate while I was in Vegas, and went home and paid $25 and had a better job done there.
     
  18. Gypsy21

    Gypsy21 Tourist

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    Well, yes. While I always tip at least 15%, usually 20%, I would NEVER tip over 20% knowing they pooled their tips. This is a disadvantage to some providers, because I've had exceptional services (said massage at Aria) that I was more than happy to tip well over 20% on. I think it was probably closer to 40 or 50 percent. Despite the quality of service, I would never have tipped that much if they had pooled their tips and I knew about it.
     
  19. insin

    insin Speed Spender

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    I look forward to Spas in Vegas.
    I'll still go for massages and pedicures and blow-outs.
    I've had a series of really crappy manicures in LV so now I get my nails done locally before I go.

    The auto gratuity is okay. (I don't like it, but it doesn't stop me.)
    Just another way for the bean-counters to improve their bottom line. (Dipping into their employees tips)
    And these places wonder why employee turnover is so high?
     
  20. RushAndRoulette

    RushAndRoulette Tourist

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    Soon they will conspicuously state that the service charge is not a gratuity and expect you to tip as well.

    The Good: Maybe you can use your reward credits for this service charge or earn reward credits for the service charge paid as opposed to having to a cash transaction off the books.
    The Bad: It will cost more. They are not doing this for your benefit - just the house's bottom line.
    The Ugly: The workers will see less cash in their pockets, and less incentive to perform a good job, if they get a flat fee no matter what. Expect the next cut to be in the quality of hire as the better workers go where the money is.
     
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