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MGM/Mlife Email about points, tiers,comps,etc

Discussion in 'Comps' started by DaiLun, Mar 20, 2020.

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  1. DaiLun

    DaiLun R.C., L.C., and A.A.N.G.

    Joined:
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    Messages:
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    Location:
    San Jose, CA
    Trips to Las Vegas:
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    I just received an email from mLife.

    "Points and Express Comps™

    We don’t want you to miss out on redeeming any Points or Express Comps that may expire during the closures. As a result, we have suspended Point and Express Comp expirations through September 30, 2020"

    Perhaps CET will follow shortly.
     
    Another NGO trip. QQQQ/NYNY
    • Like Like x 1
    • Informative Informative x 1
  2. nostresshere

    nostresshere Mr. Anti Debit Card

    Joined:
    May 4, 2009
    Messages:
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    Location:
    TN
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    25
    The health and safety of our guests, employees and communities in which we operate continue to be our top priority. This has consumed 100% of our focus over the last several days as the uncertainty and impact of the COVID-19 Pandemic has been felt by our nation, our industry, our employees and each of us individually. We remain resolute to continuing to live up to this standard and will emerge stronger, ready to provide our employees vibrant places to work; and you, our most loyal guests, with the unique entertainment experiences you’ve come to love from your favorite MGM Resorts Destinations and M life® Rewards.

    We also realize that during these times, many of you are wondering about how the temporary closure of our properties will impact your ability to enjoy the benefits, recognition, service and offers you enjoy as an M life Rewards member.

    We are committed to taking the necessary actions to ensure your loyalty to M life Rewards and MGM Resorts International is stronger than ever, and beloware a few of the steps we are taking to make that happen:

    M life Rewards Program Updates

    Points and Express Comps™

    We don’t want you to miss out on redeeming any Points or Express Comps that may expire during the closures. As a result, we have suspended Point and Express Comp expirations through September 30, 2020.

    Tier Status and Tier Credits

    We are committed to helping you achieve your M life Rewards Tier Status and will be adjusting our 2020 program. Given how quickly the current COVID-19 situation is changing, and our first priority being the safety and health of our guests and employees, we are not prepared to make any specific announcements at this time. Be assured though, we will share details as soon as they are finalized.

    Offers, Promotions, Events, Entertainment

    Certain M life Rewards offers like promotions, events and entertainment, will expire or be cancelled during the time we are closed. We are working on rescheduling these and other offers and will communicate new dates to you soon. For FREEPLAY®, FreeBet, SLOT DOLLARS®, gifts and other offers valid during the closure, please know that we are building exciting new offers for you to enjoy once we reopen. Be on the lookout for these in the coming days in your mailbox and inbox.

    Win/Loss Statements

    We realize that the temporary closure of our M life Rewards properties might be an inconvenience for those looking to gather the required documents needed to file taxes.

    Getting your Win/Loss statement online is easy and always available at mgmresorts.com. Simply sign in to your M life Rewards account and navigate to “Win/Loss”.

    If you don’t have an online account, visit mgmresorts.com to activate, using your email address and M life Rewards account number 18312286.

    Still have questions? Call M life Rewards Member Services at 866.761.7111 or email [email protected].

    From the entire M life Rewards and MGM Resorts International team, please stay safe and healthy over this time. We, like you, can’t wait to welcome you back to your favorite M life Rewards and MGM Resorts International Destinations.

    For current updates and information, please visit click here for FAQs.
     
    Last edited by a moderator: Mar 20, 2020
  3. easy_money

    easy_money High-Roller

    Joined:
    Sep 20, 2011
    Messages:
    865
    Trips to Las Vegas:
    56
    The health and safety of our guests, employees and communities in which we operate continue to be our top priority. This has consumed 100% of our focus over the last several days as the uncertainty and impact of the COVID-19 Pandemic has been felt by our nation, our industry, our employees and each of us individually. We remain resolute to continuing to live up to this standard and will emerge stronger, ready to provide our employees vibrant places to work; and you, our most loyal guests, with the unique entertainment experiences you’ve come to love from your favorite MGM Resorts Destinations and M life® Rewards.

    We also realize that during these times, many of you are wondering about how the temporary closure of our properties will impact your ability to enjoy the benefits, recognition, service and offers you enjoy as an M life Rewards member.

    We are committed to taking the necessary actions to ensure your loyalty to M life Rewards and MGM Resorts International is stronger than ever, and below are a few of the steps we are taking to make that happen:

    M life Rewards Program Updates

    Points and Express Comps™

    We don’t want you to miss out on redeeming any Points or Express Comps that may expire during the closures. As a result, we have suspended Point and Express Comp expirations through September 30, 2020.

    Tier Status and Tier Credits

    We are committed to helping you achieve your M life Rewards Tier Status and will be adjusting our 2020 program. Given how quickly the current COVID-19 situation is changing, and our first priority being the safety and health of our guests and employees, we are not prepared to make any specific announcements at this time. Be assured though, we will share details as soon as they are finalized.

    Offers, Promotions, Events, Entertainment

    Certain M life Rewards offers like promotions, events and entertainment, will expire or be cancelled during the time we are closed. We are working on rescheduling these and other offers and will communicate new dates to you soon. For FREEPLAY®, FreeBet, SLOT DOLLARS®, gifts and other offers valid during the closure, please know that we are building exciting new offers for you to enjoy once we reopen. Be on the lookout for these in the coming days in your mailbox and inbox.
     
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