MGM honoring offers?

[mas1074]

Hi All,

Apologies in advance if this is a repeat topic.

Usually do LV 2x per year. I am a relative low roller and I booked an August visit on a comp MGM offer back on April. Aria 4 days comp (standard room) 320FP 200RC. I know for a fact my level of play will not be the same as historical levels this trip, as I have to bring my teenage kids and can't gamble as much this time.

I will be returning in October for a normal type of gambling trip. My June offers (for the October trip) are similar to my already booked offer. (up to 4 free nights, 300FP 150RC). If I book this October trip now and don't maintain historical play in August, will MGM change/cancel/ not honor my October comp trip? If so, would they inform me in advance or would I just show up expecting my offer and be 'surprised'??

Thanks!

 

[Brandt]

I would be very surprised if they canceled your 2nd stay. Even if you played zero I would find it unlikely. It will impact future offers.

 

[HU2]

I think you’d be fine. Your low playing trip in August might reduce your offers the following month (depending on your Aug dates), but you’ll already have the Oct trip bagged, I can’t see them getting the data that fast from August and suddenly cancelling your trip.

 

[Chuck2009x]

I've only heard of one case of MGM not honoring already-booked reservations and it involved a case where a guy booked a string of comped reservations in advance (when everybody could still do that), and no-played 4 or 5 of them in a row. They finally cut him off and cancelled the rest of his reservations.

Your offers are basically a reward-after-the-fact for historical play. If your play goes down, the penalty is your offers go down.

If you low-play in August, it will probably take until October 1 for your offers to even catch up. So if you have more future dates beyond October in mind, I'd book them using your July, August, or September offer to protect yourself from any dip that happens as a result of the August trip.

 

[EzE]

Your offers are basically a reward-after-the-fact for historical play. If your play goes down, the penalty is your offers go down.

I so disagree with this. Offers are an enticement to come back and stay. You're not entitled to them as a reward. It may not be reported here often but MGM has pulled offers or downgraded room heavily when the system flagged people but very rarely left the person with no room in Vegas.

 

[Chuck2009x]

I so disagree with this. Offers are an enticement to come back and stay. You're not entitled to them as a reward. It may not be reported here often but MGM has pulled offers or downgraded room heavily when the system flagged people but very rarely left the person with no room in Vegas.

I mean of course it's an enticement, but the offer is calculated on historical play.

You normally start out your career with a casino with no offers (unless you get an offer match), and so you have to pay for your first stay and then play your way into offers. So the casino has always gotten its money first and is ahead of the game before you ever get an offer. That's why I refer to it as a reward. I didn't mean in an entitlement sense, although I suppose it basically works that way.

They're calculated based on your past play. As a practical matter, an average joe player can go no-play a single trip and what happens, they don't get thrown in comp jail, their offer just goes down.

You probably have more hard data on this than I do but I've never heard of a let's say $2k-ish theo player low-or-no-playing on a trip and having their offer yanked or future reservation cancelled. Except in the recent cases of exploits.

 

[EzE]

They're calculated based on your past play. As a practical matter, an average joe player can go no-play a single trip and what happens, they don't get thrown in comp jail, their offer just goes down.

Sure its likely impossible with just one trip of history but this player has some history. Its all up to the casino and the system when to flag people.

One casino in Atlantic City locked my rewards account after 1 no play trip and I had multiple trips of over $1k ADT. Their system was having issues when I stopped by to pick up a gift I liked. I refuse to play without being tracked. Their card readers weren't registering cards on the slots. So I left. I explained that to my host and he got it unlocked but said it would happen again if I did it again as its automatic. To me that felt like he didn't believe my reason and was like we'll unlock it as a favor... They lost my play from that one experience, and I was going to move more of my play there away from CET.

Side note: That casino is actually doing well now too. So maybe being super uptight about comp hustlers helps. The one I was actually burning took 9 months to cut me off isn't doing too well.

 

[Jejas]

Pure no play trip, particularly if the player run through free play but not risk a penny of real money, very likely raises a “ comp abuse “ flag in many tracking systems

 

[EzE]

You probably have more hard data on this than I do but I've never heard of a let's say $2k-ish theo player low-or-no-playing on a trip and having their offer yanked or future reservation cancelled. Except in the recent cases of exploits.

One low play its very unlikely. MGM has a LONG memory though. Hypothetically , let's assume there is a point system like drivers licenses. If one has a history of low playing every now and then it may trigger points. Points go away after some time of good play, but its possible they flop between good and no play too often and they slowly build. Then the camels back breaks and they get cut off. Lower play is taken lighter than no play. Some programs will track 'no plays' religiously and at some points just cut people off. There is a limit of shenanigans they will deal with.

It took 15 years and 7 cycles of a person doing 7 Stars every other year to double dip benefits using VP and multipliers for CET to blacklist a poker player I know.

 

[EzE]

I will add MGM seems to be far kinder and gentler since mLife was introduced. They were the meaner one between them and CET in the Players Card days. But they are in my opinion the most abused rewards program in Vegas now.

 

[Chuck2009x]

I was really speaking of MGM since the OP is a question about MGM.

 

[EzE]

I was really speaking of MGM since the OP is a question about MGM.

The people I know who got cut off at MGM did some pretty bad things that I won't post on. However, I'd guess more people here have been cut off than are reporting it. They likely all got to keep their last room nights though.

 

[redpanda777]

i will say the 4 stay average helps and hurts you, especially if you try to coast too much and overstay your RFB. I corrected my strategies, and plan out 1 in 5 trips to coast, which pushes that average theo up and holds up well for at least 2 years, and definitely this year plus one.

I was coasting pretty hard in 2022, then felt *robbed* because my offers sank into the lower tier. I did some math years later and realized I was the culprit. I would use my added local bonus and be fine at home, but coast in LV til my adt was abysmal.

 

[Oranzieus]

Hi All,

Apologies in advance if this is a repeat topic.

Usually do LV 2x per year. I am a relative low roller and I booked an August visit on a comp MGM offer back on April. Aria 4 days comp (standard room) 320FP 200RC. I know for a fact my level of play will not be the same as historical levels this trip, as I have to bring my teenage kids and can't gamble as much this time.

I will be returning in October for a normal type of gambling trip. My June offers (for the October trip) are similar to my already booked offer. (up to 4 free nights, 300FP 150RC). If I book this October trip now and don't maintain historical play in August, will MGM change/cancel/ not honor my October comp trip? If so, would they inform me in advance or would I just show up expecting my offer and be 'surprised'??

Thanks!

They will not be cancelled.

I visit Vegas once a year, for 3-4 weeks, normally between Gold and Pearl. but sometimes i skip a year.

Last visit was in 2024, i am back to 0 points, and i still book with Comps, and they are honord every time. never had anything cancelled on me, even if i wasn't active for 2 years.