EdRut25
Low-Roller
So on Wednesday I make a reservation through Mlife for a 1 BR Suite for 4 nights at the MGM 03/26-03/30. I used a Promo called "Special Rates Starting at $59". I had watched the prices for a few days and it started at $128 per night and watched the rate go up to $139 when I decided to go ahead and book it.
On Thursday I decided to add a 5th night and saw the offer was no longer on the Mlife page so I called Mlife directly to edit my reservation. I spoke to a reservation specialist (who I will say up front was very kind and helpful) to help me out and after checking she came back and told me that "it is very unlikely" I will receive that room for the price because there was a mistake on the website and the 1BR should not have been listed at that price. I said ok but that is not my fault as how would I know it was a mistake since hotels run promotions all the time and besides that deal was showing for several days, not just the day I booked it. She then proceeded to try to get me to re-book at a smaller room for a different rate or she could re-book the 1BR at a higher rate. I told her no thank you, I prefer to keep my existing reservation as is right now.
I am here asking if this has happened before to anyone and how it turned out. As I see it now I probably have three different options.
Any help or advice would be most appreciated. I am also looking for someone higher up at MGM I can send an email to about this and explain what happened. I understand they have a business to run and mistakes do indeed happen but in a case like this any financial hit they might take because of this "error" is so inconsequential its not even funny. Customer service should take precedent.
Thanks in advance to you all....
On Thursday I decided to add a 5th night and saw the offer was no longer on the Mlife page so I called Mlife directly to edit my reservation. I spoke to a reservation specialist (who I will say up front was very kind and helpful) to help me out and after checking she came back and told me that "it is very unlikely" I will receive that room for the price because there was a mistake on the website and the 1BR should not have been listed at that price. I said ok but that is not my fault as how would I know it was a mistake since hotels run promotions all the time and besides that deal was showing for several days, not just the day I booked it. She then proceeded to try to get me to re-book at a smaller room for a different rate or she could re-book the 1BR at a higher rate. I told her no thank you, I prefer to keep my existing reservation as is right now.
I am here asking if this has happened before to anyone and how it turned out. As I see it now I probably have three different options.
- Keep the reservation as is and see what happens when I get there. I guess roll the dice but if they try to deny my reservation when I check in, things might turn ugly.
- Cancel and rebook elsewhere.
- Change my reservation now to a different room at the MGM.
Any help or advice would be most appreciated. I am also looking for someone higher up at MGM I can send an email to about this and explain what happened. I understand they have a business to run and mistakes do indeed happen but in a case like this any financial hit they might take because of this "error" is so inconsequential its not even funny. Customer service should take precedent.
Thanks in advance to you all....
