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LP Will Get Refunded?

Discussion in 'MyVegas' started by VegasLover8, Oct 4, 2018.

  1. VegasLover8

    VegasLover8 Low-Roller

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    Been a couple of years since I have redeemed LP for a reward. But the last time, I didn't use the monorail reward and I got the points refunded when I contacted them.

    Just want to confirm that this is still the policy.

    I have about 220K in LP and wanted to get a some Wolfgang Puck ones (Cucina, Lupo and Bar & Grill) and also get Camelot Steak or Tender at Luxor. But might not use them all on the upcoming trip

    Thanks!
     
  2. bshowell

    bshowell VIP Whale

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    Yeah you can still cancel an unredeemed reward. I had a couple I didn't use last trip and turned them back in and got my points back.
     
  3. Lady Fortuna

    Lady Fortuna VIP Dolphin

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    When you click on the reward, you will see the refund button on the below right (under the button "Pending"). I only think it takes a couple of days after buying a reward, before the refund button will show up. And on the Monorail award I bought, it didn't show up at all (yet).
     
  4. BadKarma

    BadKarma Low-Roller

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    Unused monorail LP's cannot be refunded through the app. I've cancelled unused rewards before, but never seen the cancel button for monorail BOGO.
    I had to let 2 of them expire after they weren't used after some trips.
     
    Going when it's cooler
  5. SH0CK

    SH0CK Stylin' and Profilin' Quasi Tech Admin

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    If I recall correctly, you can self refund up to 5 MGM rewards per 30 days that you haven't used. Anything over that, along with rewards for other entities, requires contacting support and asking them for a refund.

    Just make sure you do so before 90 days of purchase.
     
    • Agree Agree x 1
  6. VegasLover8

    VegasLover8 Low-Roller

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    Thanks for the replies. Good to know they haven't changed the policy on refunding unused rewards.

    I do not recall what I did to get the monorail reward refund. But I am 100% sure it was for the Monorail and it definitely got refunded.
     
  7. JoJoR

    JoJoR VIP Whale

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    Go here: http://www.playstudios.com/support/ Click on Contact Us and fill out the form. Be sure to submit your reward code. I just did this myself for the monorail reward a few weeks ago.
     
    • Informative Informative x 1