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Long Hauled and Uber doesn’t care

Discussion in 'Getting There & Getting Around' started by freefalcon, Dec 22, 2019.

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  1. Nevyn

    Nevyn VIP Whale

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    What did they charge you though?

    I had an uber take me the freeway route against his app, but still got the quoted rate for when I booked the ride.

    When taxis long hauled, it would more than double the fare. I don't care much about the route as long as I pay the same. The route is odd for PH, to be sure
     
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  2. topcard

    topcard Celebrating 40 Years of Vegas Trips in 2020!

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    Actually, yes you can be long-hauled.
    Happened to me twice. First time, going from the airport to the Plaza... driver tunnels me, but I expected that & figure it was part of the quoted fare estimate. Gets on the freeway... then exits Sahara , goes up to LVB & turns left... Does he slide over to Main street as we approach downtown? Nope - he goes east, then north to Ogden, and then west to Main street. I questioned him twice during the ride & he insisted both times that he was taking the best route. Fare ended up about $9 more than the original quoted fare estimate. I challenged it on the app & got a refund to my original fare quote in about 5 minutes.

    The second time, I was Ubering from the El-Co to the Plaza... (hey - give me a break - it was cold and windy!). I see on the app that my ride is going in circles around the block just west of the El-Co.
    He finally calls me & asks where I am. I tell him that I'm at the drop-off/pick-up spot for the El-Co... he shows up a minute or two later, and the ride goes fine... but I didn't really check the 'receipt' until the next day...and I then see an extra $3 tacked on for "waiting" & a note saying "passenger not at pick-up location" (or something like that). Pissed me off, but it being the next day & only $3, I figured that this one was on me for not being more attentive... (yeah, I know...I should have challenged it anyway).
     
  3. Ty

    Ty ?

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    We were coming home one night after going out for dinner/drinks and the driver started the 'ride' before he got to our location. I challenged it the next day and got the extra refunded.
     
    Taking my nephew along
  4. Las Vegan Cajun

    Las Vegan Cajun High-Roller

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    Uber support has always been a joke for drivers too. Lyft used to be much better but lately they seem to be in race to the bottom with Uber.
     
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  5. thegov2k2

    thegov2k2 High-Roller

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    Agreed. I've had multiple back and forth battles with both because I didn't receive credit for a toll under $2.
     
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  6. Las Vegan Cajun

    Las Vegan Cajun High-Roller

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    I’m currently in another battle with Uber that I know I’m gonna lose again. Passenger lied to Uber to get a free ride.

    They told Uber that I never picked them up and they got charged for the ride anyway. Uber believed the passenger, deleted the ride from my ride log and didn’t pay me for it.

    This is the fourth time I’ve had this happen and I’ve lost the battle with Uber every time in the past.

    Despite the fact that Uber can clearly see when and where I started the trip, the route I took to the destination and where I ended the trip.

    Uber believed the passengers saying I did the trip without them in my car. I’m sure Uber refunded them and I got shafted out of the fares on those rides.
     
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  7. ritzcarlton89

    ritzcarlton89 Tourist

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    I know people have had their share of “horror stories” taking the taxi (I have my own too), but they are going flat fee prices to compete with the ride share business in LV. So it’s not going to matter with a taxi if they long haul you anymore, it’s still going to be a flat fee. Something to consider, cause I find the long wait times at the airport both at home and at McCarren for Uber/Lyft to be unacceptable. Also, most hotels have a good system setup to get taxis in and out, and I find most taxi drivers know the area and how to get around. At least with the taxi you can call the authorities if they try something worthy to be reported and they can/will be fined.
     
  8. PartTimeDegen

    PartTimeDegen Low-Roller

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    Last year I received an email offer from Uber for 50% off my next 10 rides. When we got home I saw on my credit card statement that I had been charged full price for all of them. I sent an email to their "customer service" and was told that I shouldn't have received that email. I was also told they wouldn't honor it. I disputed the charges, Capital One reversed them and then Uber closed my account. Good times.
     
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  9. IWannaBeInVegas

    IWannaBeInVegas VIP Whale

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    Dash cam is your best friend. Saved my on the same scam a couple of times.
     
  10. IxAccDnf

    IxAccDnf VIP Whale

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    sounds like better to just grab a ride from this guy

    8e848fe92f5f6a6f72aa46e2eed3ebc8.png
     
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  11. 44inarow

    44inarow VIP Whale

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    As noted above, "long-hauling" got a bad rap because taxis are strictly meter-based and going a longer route can more than double the fare, but it is also very much true that taking the tunnel and the freeway can be much faster than surface streets depending on where you're going and at what time. If an Uber/Lyft takes you that way, it's not necessarily a wrong move. In addition, the difference is often negligible; I wouldn't pay an extra $40 to save a few minutes, but I might pay an extra dollar or two.

    That said, it's indeed kind of an odd route from PH to the airport, and it is possible for them to long-haul you. But the mere fact of taking the tunnel doesn't necessarily mean you're being screwed when it comes to rideshare.
     
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  12. Las Vegan Cajun

    Las Vegan Cajun High-Roller

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    Ain’t that the truth!!! There’s instances every day all over town that I take the longer but faster freeway route, not a word said about it.

    Only when taking the longer but faster freeway route from the airport is where it becomes an issue.
     
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  13. freefalcon

    freefalcon Tourist

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    Uber charged me more than the quoted price and after the ride I was charged more than initial quoted price. So you can be long hauled and this is not the first time happened to me.
    The problem is after the ride when I contacted them, they didn't care and adjusted the price..
     
  14. freefalcon

    freefalcon Tourist

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    Well you are right with your logic and I agree.
    On the other side, I used amex platinum for the ride and I am more than certain that they would adjust the it accordingly. But in general for this kind of small charges, instead of spending time, banks just write it off and give you the money.
    And for this small amount, I don't want to bother with Amex and use it if I will really need it in the future. Don't want to be a customer that makes too much disputes.
    Sharing on the board, is another subject... I don't do it with any expectation, I learnt things from here and wanted to share my experience with people who travel to Vegas and use Uber.
     
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  15. freefalcon

    freefalcon Tourist

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    I guess my numbers were all over the place because of the Uber cash I had, sorry about that. Totals are as follows.
    Original quoted price: $11.31
    Charged price: $20.89
     
  16. notfromconcentrate

    notfromconcentrate Connoisseur of dive casinos and obnoxious outfits

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    You raise a good point. Though to be clear you CAN ask them to proceed with the chargeback even if they offer to waive it at their expense.

    I know that because I’ve done it (through Amex, too) with a $3 subscription payment that I was disputing and the company was useless in reversing it... Amex offered to waive it but I made it clear that my objective was more to create hassle for them so that someone in charge would be forced to pay attention and address the actual problem which caused me to be incorrectly charged in the first place. It ended up going through the usual chargeback motions as a result.

    I’d advise doing the same here. There’s no sense in Amex paying out of pocket for Uber’s goofiness... and more importantly, it will force Uber to pay attention to your situation instead of giving you automated responses.
     
  17. Headache 21

    Headache 21 Low-Roller

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    Isn't the difference in price your Uber cash? Did they just not take that off?
     
  18. ken2v

    ken2v Wish I was in Bend

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    We've been "longhauled" three times in Boston this week. Twice the driver said, effectively: "If you're looking at the map you're probably wondering why ..." Not once did the price change.
     
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  19. freefalcon

    freefalcon Tourist

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    I didn't know about this, I think it's a good idea and will proceed this way.
     
  20. BlueBellThunder

    BlueBellThunder VIP Whale

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    Most rideshare drivers work part time. It’s impossible to make a living full time in most markets. The only way to survive full time is in a busy market. You have to work when the demand is there. So you likely will have to do a split shift. Work a few hours in the morning the same late afternoon until early evening. I’m a limo driver in the NYC metro area. I’ve trained quite a few new drivers that previously worked for Uber/Lyft. It’s the same story, it’s hard to make a full time living. One guy has an Acura SUV that was Uber black, but they took that model off the Uber black eligibility list of cars. At Uber x rates, he told me to deal with NYC wasn’t worth it, especially since he lived in NJ. If you drive for rideshare part time, you can make $20-$30 an hour, but you have to discount all your expenses. In some markets you’re lucky if it adds up to minimum wage. NYC this year guaranteed $17 an hour for ride share, so Uber & Lyft has a hiring freeze currently. Plus what what I’ve heard they are actually making shifts for some drivers there, so there goes making your own hours. They won’t have a ton of drivers on the road when there’s no demand. Before the $17 an hour guarantee they couldn’t care less.
     
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