Letter from Venetian?

[fenway68]

I am not sure this letter is something for me to get excited about, but wanted to get a read on what it means.

I spent about 4 hours playing VP at the Venetian this past trip on my last day, as my buddies wanted to go play cards there. Not sure what I ran through the machine, but played nearly 4 hours straight. It had been several years since I played there as after 2008 my offers dried up.

Since I have been back I have had an offer to attend a slot tourney with three nights comp and this letter from a "Casino Relationship Manager" who "wanted to personally invite you to come stay with us"..here is the body of the email, edited...

Hello, my name is [x] Casino Relationship Manager at The Venetian and The Palazzo in Las Vegas. I wanted to take a moment to introduce myself as your one point of contact and personally invite you to come back and stay with us. I know that when planning a trip to Las Vegas there are many deciding factors that are important to you, including the level of service you receive.



In my position here, I can provide personal assistance in setting up your vacation, provide benefits throughout your trip, and be your one point of contact for anything you may need while on property. In addition, I will keep you updated on the latest events and promotions available to you, including tournaments, special offers and entertainment.



Please contact me directly at 1-xxx-xxx-xxxx ext x or by responding to this email when you are ready to book. I look forward to hearing from you soon and helping to plan your next getaway to The Venetian and The Palazzo in Las Vegas!

Thoughts? This isnt a host, right? I should/shouldnt expect any comps from this, I mean truthfully, my level of play that day would not have drawn attention...but I have read stories on the board of the low roller getting offers, so thought I'd ask....my take is this just a different way of doing typical "marketing' come-ons.

Scott

 

[jimmyj126]

You have the letter in your hand, it has the name of the Casino Relationship Manager and his/her direct phone number. What would it hurt to call them directly and ask what you would be entitled to. That is part of their job, developing customers to frequent their casino. They will be able to answer any questions you have. Once you put it in the forum it will basically be everyones opinion, not the definitive answer. Your best answer will come from contacting the casino. Then come back here to the forum and tell us your experience.
Good Luck.

 

[fenway68]

You have the letter in your hand, it has the name of the Casino Relationship Manager and his/her direct phone number. What would it hurt to call them directly and ask what you would be entitled to. That is part of their job, developing customers to frequent their casino. They will be able to answer any questions you have. Once you put it in the forum it will basically be everyones opinion, not the definitive answer. Your best answer will come from contacting the casino. Then come back here to the forum and tell us your experience.
Good Luck.

Fair enough.

 

[NickyJ]

Scott - A Casino Relationship Manager is an entry level host. Some of the hosts, and their various titles, are listed on the V/P website. The CRM can book an existing offer, like your slot tourney offer, but don't expect additional upfront comps at this point. A CRM does have flexibility in offering comps, but it is based on your play and recent trip history at V/P. He/she can also assist with details like arranging limo transportation, dinner reservations, or show tickets. They can be a good point of contact to answer questions or deal with any issues that might come up during a stay. I wouldn't get too excited over the letter, but if you want to return to V/P, no reason not to utilize the CRM. I was very happy working with the one I had at V/P.

 

[Multifarious5]

First off, congrats!!!!!!!!!! That is great about the 3 nights comped! Out of curiosity, any idea of coin-in, or average bet size?

Congrats again!

 

[spdandpwr]

First off, congrats!!!!!!!!!! That is great about the 3 nights comped! Out of curiosity, any idea of coin-in, or average bet size?

Congrats again!

Yep, would like to know this info as well. My coin-in last year at V/P was ~14,500 and I don't hear so much as a peep from them. Then again that was over a three night stay (that wasn't comped). LOL, serves me right for funneling all my play into CET I suppose

 

[DaiLun]

Scott - A Casino Relationship Manager is an entry level host. Some of the hosts, and their various titles, are listed on the V/P website. The CRM can book an existing offer, like your slot tourney offer, but don't expect additional upfront comps at this point. A CRM does have flexibility in offering comps, but it is based on your play and recent trip history at V/P. He/she can also assist with details like arranging limo transportation, dinner reservations, or show tickets. They can be a good point of contact to answer questions or deal with any issues that might come up during a stay. I wouldn't get too excited over the letter, but if you want to return to V/P, no reason not to utilize the CRM. I was very happy working with the one I had at V/P.

My host at V/P is a titled "Casino Relationship Manager". She is a lower level host, and does assist me with any reservation or dining issues.

 

[fenway68]

Scott - A Casino Relationship Manager is an entry level host. Some of the hosts, and their various titles, are listed on the V/P website. The CRM can book an existing offer, like your slot tourney offer, but don't expect additional upfront comps at this point. A CRM does have flexibility in offering comps, but it is based on your play and recent trip history at V/P. He/she can also assist with details like arranging limo transportation, dinner reservations, or show tickets. They can be a good point of contact to answer questions or deal with any issues that might come up during a stay. I wouldn't get too excited over the letter, but if you want to return to V/P, no reason not to utilize the CRM. I was very happy working with the one I had at V/P.

I think Nicky J is spot on here, this is what I suspect

First off, congrats!!!!!!!!!! That is great about the 3 nights comped! Out of curiosity, any idea of coin-in, or average bet size?

Congrats again!

and that is based on just this, my coin in/bet size is quite low, I was playing 25c bartop VP..5 credits per, but did play for nearly 4 hours, I can avg several hands a minute when I get going, I also played about 2 hours of Crazy4Poker at a 410 table, and had my base bet up to $25 at one point with all the spots covered..

Yep, would like to know this info as well. My coin-in last year at V/P was ~14,500 and I don't hear so much as a peep from them. Then again that was over a three night stay (that wasn't comped). LOL, serves me right for funneling all my play into CET I suppose

so..there is no way I even came close to this...I had offers in 2007/8 for 4 nights compd, that If I recall correctly, they used to give away as "teaser" comps to new players, until they shifted focus to the club goers and those dried up. (I have been playing at MGM then CET since...) the three nights I was offered was tied to a slot tournament, not sure if the offer will be available for any upcoming trip, as I dont expect to get back until mid-april to mid-may time frame.

My host at V/P is a titled "Casino Relationship Manager". She is a lower level host, and does assist me with any reservation or dining issues.

 

[Its Only Money]

Seems to me like it is a more personal way of doing a teaser offer. A single 4 hour session at a property would show up as just a drop in. No harm in taking them up on it, they have a very nice property with great amenities and dining options. Enjoy it and play in your typical fashion. If your typical play keeps you an that CRM's radar great, if not no sweat off your back.

Spdandpwr, they don't need to give you a teaser because you already stayed there.

 

[stackinchips]

Scott - A Casino Relationship Manager is an entry level host. Some of the hosts, and their various titles, are listed on the V/P website. The CRM can book an existing offer, like your slot tourney offer, but don't expect additional upfront comps at this point. A CRM does have flexibility in offering comps, but it is based on your play and recent trip history at V/P. He/she can also assist with details like arranging limo transportation, dinner reservations, or show tickets. They can be a good point of contact to answer questions or deal with any issues that might come up during a stay. I wouldn't get too excited over the letter, but if you want to return to V/P, no reason not to utilize the CRM. I was very happy working with the one I had at V/P.

This is correct, but I would add that at V/P it's actually VERY beneficial to book through the CRM you have because of the way V/P handles comps. For those not aware, V/P sets aside a certain # of rooms into the comp pool (and it's a pretty low number relative to the total # of rooms). So if you call the general line and try to book without using the CRM, most of the time, you'll have a hard time getting three nights that are available in a row, especially if going during a busy time or weekend. This is because when the rooms in the comp pool are booked for that day, the general reservation line can't book you on your offer. It's a dumb policy because you end up having many days where there are overlapping comp reservations, and it eats up that days comp pool. So you'll call and say I'd like to stay Thursday through Monday, and they'll say Friday and Sunday are available but Thursday and Saturday aren't. It's a dumb way of handling comps, but long story short, the CRM's have some leeway and can override it and give you your comp even if the allotted comp pool rooms are gone for a particular date.

 

[2VegasNuts]

Good information above. I have an offer for 3 nts comped and additional freeplay, shows, etc. I called the main line since my host is a jerk and I am going to mvoe my play from V/P to Cosmo. The main line could only book 2 of the nights as it is a popular weekend. I called the same day the offer came out on my account. The reservation person suggested I contact my host who could override the system or call back later to see if rooms have freed up. I booked the 2 nights at this time. I then received the actual offer by regular mail and called a few days later and was able to book the additional day as there were a couple comp spots available.

 

[nostresshere]

We stayed there many years ago - maybe 5 or more? I still get letters from time to time and even a call - usually when a new host gets a list of past customers. They offer stuff but we usually pass. I find their comp system sucks - at least in our limited experience. And the slots are even tighter than elsewhere. Nice place, but we get more love elsewhere. Oh yea, I have one "bug up my..." about their all suite hotel. They are not suites. They are large rooms. Nice rooms for sure, but stop calling them suites.

 

[Multifarious5]

I think Nicky J is spot on here, this is what I suspect



and that is based on just this, my coin in/bet size is quite low, I was playing 25c bartop VP..5 credits per, but did play for nearly 4 hours, I can avg several hands a minute when I get going, I also played about 2 hours of Crazy4Poker at a 410 table, and had my base bet up to $25 at one point with all the spots covered..
.

Thank you SO much Fen! I normally wouldn't be so nosey on coin in (ok, I might ), but since I get solid comps at places I like, I consolidate my play at those places, versus spreading thin. BUT I have ALWAYS wanted V/P, but I just can't justify paying for a room if I have a free room someplace else nice. (I don't spend more on playing to get perks, I just make sure to play at places I like, and that are also are generous on perks.)

If you were going $5+ a spin/hand for 4 hours, then there would be no point in my trying. 4 hours, embarassingly, is absolutely not a problem for me though, coin-in/bet was my concern.

On hearing your feedback, I'm going to be at Mirage the last rung of my trip, and I will definitely put some play in at V/P. If nothing happens, no biggie, at least I'll have a fun night. But if there wasn't even a snowball's chance in someplace hot, then I would not even bother. (Conversely, now I have an excuse to play there. )

Again, thank you! You gave a great response to all of us, and I really appreciate it!!!

 

[irishdave]

Scott,

You're experience is almost exactly the same as mine. I did a drop in a couple of years ago and got a similar email. A casino relationship manager is indeed a host for lower level players. I've been very happy with mine, although I have really only used him for routine bookings, some show tix, etc. My experience is that ~5000 per day in Grazie points ($500 theo) will get you three nights, weekend or weekday, and a bit of free play or F&B depending on how busy things are. We've gone about 5 times in the past year and usually get a little bit knocked off on the backend. Best part about going through the CRM is he's taken care of backend comps without asking. We also got the free cruise offer last year. Absolutely love the property, but the slots are tight and the video poker paytables keep getting worse and worse, yet I keep going back! No experience with table ratings, I'm pretty much a video poker guy.

Dave

 

[fabriano]

2VegasNuts,
May I ask who's your host at the V/P? If you don't want to give a name, initials would be fine. Thanks. I've had 2 CRMs & one host who were assigned to me leave over the last 2 years(all women). A new host has contacted me---not sure if I want a host. I sometimes just like to make my own arrangements.

 

[Hoofy7]

I love V/P. I have a host and if I want 7 nights or 4 I've never been told no and I'm not a big player. The CRM's will work with you temporarily, but after a few trips they will give you a host of play warrants it. I never pay anything at checkout either. The slots do seem tight, but I have same complaint anywhere! Lol The restaurants are amazing with an abundant selection and it's always clean. Even standard rooms are suites. It will probably forever be my home base in Las Vegas for those reasons. My CRM I had temporarily at first was CJ and my current host is SD initial wise.

 

[fabriano]

Thanks for your reply, Hoofy. You ARE a big player! I enjoy reading your TRs & how you honestly share your wins/losses with us. Thanks for the info. Looking forward to your next TR.

 

[Hoofy7]

Thanks for your reply, Hoofy. You ARE a big player! I enjoy reading your TRs & how you honestly share your wins/losses with us. Thanks for the info. Looking forward to your next TR.

Thank you but I'm a small fish in the pond there but they reward loyalty.

 

[irishdave]

Thank you but I'm a small fish in the pond there but they reward loyalty.

But you're a big player to us!

 

[justmare]

I got an email and a phone call today from a CRM (initials SN). They're offering free nights to come in, but I told him that I get offers with free play, etc... from several different places and I wouldn't go somewhere without upfront free play. He said they don't normally match, but if I wanted to forward him some of my offers he would see if they could do anything. It didn't sound promising, though, so I'll likely just stick with Cosmo, Caesars Palace, and Red Rock/GVR. I have a hard enough time using the offers I already get.

But... I haven't played at V/P since early 2009, so they are really reaching WAY back to try to get people to come back.